Malwarebytes does not start

[Wisam_Saeed]

Hello,

Malwarebytes stopped working suddenly ,  I attached the mbst-grab-results file . 

I need your help .

Thank you  

mbst-grab-results.zip

[Porthos]

37 minutes ago, Wisam_Saeed said:

I need your help .

I suggest uninstalling the following and restart the computer.

Quote

MalwareFox AntiMalware

Then do the following.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

[Wisam_Saeed]

2 hours ago, Porthos said:

I suggest uninstalling the following and restart the computer.

Then do the following.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

 

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 

 Let me know if that clears up the issue or not.

 

Thanks for your answer , if I follow these steps , am I going to loss the program license ? 

[AdvancedSetup]

53 minutes ago, Wisam_Saeed said:

Thanks for your answer , if I follow these steps , am I going to loss the program license ? 

No, the tool will save your license information for you.

However, if you've not already done so I would recommend you setup your My Account page so that you can manage your license on your own if needed.

Thank you @Wisam_Saeed

 

 

[Wisam_Saeed]

On 12/17/2020 at 8:13 PM, Porthos said:

I suggest uninstalling the following and restart the computer.

Then do the following.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

 

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 

 Let me know if that clears up the issue or not.

 

Hello ,

I followed all the steps exactly what you mentioned , i used the support tool and did the clean , it took few minutes and then asked to reboot  . after restart and wait for about 20 min then no support tool show up .

what should i do now please .

[Wisam_Saeed]

i also uninstalled the "MalwareFox AntiMalware" before doing all these steps.

[Porthos]

1 hour ago, Wisam_Saeed said:

what should i do now please .

Can you please try this:

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

  Can you please let me  know if that worked ?