whatdoesthismean Posted November 26, 2020 ID:1423557 Share Posted November 26, 2020 My website is giving me a trojan warning when I go to it. We can find no trace of any malware on the site Link to post
Staff Dashke Posted November 26, 2020 Staff ID:1423564 Share Posted November 26, 2020 18 minutes ago, whatdoesthismean said: My website is giving me a trojan warning when I go to it. We can find no trace of any malware on the site Hi, We are not blocking this domain with MB4 at this point. Can you please provide us a screenshot or a log? Link to post
whatdoesthismean Posted November 26, 2020 Author ID:1423579 Share Posted November 26, 2020 Hi there, this is what I am getting when I try to access my site Link to post
Porthos Posted November 26, 2020 ID:1423640 Share Posted November 26, 2020 3 hours ago, whatdoesthismean said: Hi there, this is what I am getting when I try to access my site That block is gone as well. Please clear your browser cache or uninstall and reinstall the extension. Link to post
whatdoesthismean Posted November 27, 2020 Author ID:1423782 Share Posted November 27, 2020 Hello Porthos, I am still getting blocked when I try to go to my website. I have cleared the cache and uninstalled and re installed the Malwarebytes browser guard?? Link to post
Porthos Posted November 27, 2020 ID:1423789 Share Posted November 27, 2020 50 minutes ago, whatdoesthismean said: Hello Porthos, I am still getting blocked when I try to go to my website. I have cleared the cache and uninstalled and re installed the Malwarebytes browser guard?? I can go to the main page with no issues. Link to post
IdefixPC Posted November 27, 2020 ID:1423806 Share Posted November 27, 2020 Hello, I'm very curious so I tried to connect and here Browser Guard is still blocking this site Link to post
whatdoesthismean Posted November 27, 2020 Author ID:1423813 Share Posted November 27, 2020 Hello, my browser guard is blocking both the main website and the control pages of the website. Any ideas? My web developer says there is not virus on the site. Link to post
Porthos Posted November 27, 2020 ID:1423860 Share Posted November 27, 2020 4 hours ago, whatdoesthismean said: Hello, my browser guard is blocking both the main website and the control pages of the website. Any ideas? My web developer says there is not virus on the site. I now see the issue. If you leave off the www you can reach the site just fine. Just a note, using www has not been needed in a long time. I will ask for research to look at the www version of the site. @gonzo Link to post
gonzo Posted November 27, 2020 ID:1423876 Share Posted November 27, 2020 I see it as well. Browser Guard cannot determine if something is a trojan without having that evaluation passed to it from the database used by Malwarebytes Premium. I am not getting a notification other than BG for this, so I have asked researchers to see if there is an IP block on this one. Multiple websites can be using the same IP address without any one party knowing about the other parties, so I am hoping that is the reason for this. Hopefully I can find out soon (holiday weekend and several other mitigating factors). Link to post
whatdoesthismean Posted November 28, 2020 Author ID:1423960 Share Posted November 28, 2020 Hi Gonzo, the problem is still there as of 11:00am my time. Not a good weekend for you to be working! but hopefully you can find the problem. I am sure it is damaging my sales. Link to post
gonzo Posted November 30, 2020 ID:1424260 Share Posted November 30, 2020 We are looking into this. It is occurring on other "selected" sites as well. In your case, wildgoose.co.uk works fine. Put a "www." in front of it and you get a trojan block. Please bear with us on this one. Link to post
gonzo Posted November 30, 2020 ID:1424324 Share Posted November 30, 2020 Your "www." URL is one of several that are experiencing unintended trojan blocks. I have implemented what "should" temporarily take care of it. Please try it after 15-30 minutes and let me know your results. Sorry for the delays. Link to post
whatdoesthismean Posted December 2, 2020 Author ID:1424635 Share Posted December 2, 2020 My website is still being blocked and I am having to override to get to it I have noticed lots of sites I am going to where I am being blocked. What is going on. It is getting to the point where you software cannot be trusted to give reliable information. I am having to overide all the time! By the way I have cleared my cache. Link to post
Solution gonzo Posted December 2, 2020 Solution ID:1424645 Share Posted December 2, 2020 You would not encounter any blocks by using wildgoose.co.uk, only by using www.wildgoose.co.uk. The first one has been working all along. That was demonstrated in this thread last Friday. The second one was the problem. If you go to non-standard TLDs with Browser Guard enabled, you are liable to encounter blocks. Very few standard TLDs will be blocked without just cause. Yours is one of very few that has been, and I have been more persistent with our team than you have been with me. I want this fixed as well. The temporary fix I added appears to have been removed. I added it again. It should be fine within 15-30 minutes. Link to post
whatdoesthismean Posted December 2, 2020 Author ID:1424663 Share Posted December 2, 2020 Hi Gonzo, the block has now gone from my management side of the website and the customer side. So your temp fix is working on the management side and I think my customers should not see a problem. Thanks Link to post
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