Biser Posted November 23, 2020 ID:1422772 Share Posted November 23, 2020 Hello, Our website is blocked for unknown for us reasons. There is no malicious contend, we have rescanned it and all seems well. Can you please whitelist email10k.com Many thanks, Biser Link to post Share on other sites More sharing options...
Staff JPopovic Posted November 23, 2020 Staff ID:1422789 Share Posted November 23, 2020 Hello, Thank you for contacting us, it will be reviewed. Have a great day! 1 Link to post Share on other sites More sharing options...
Biser Posted November 25, 2020 Author ID:1423249 Share Posted November 25, 2020 Hi there, Just checking, is there any progress on this as our site is still blocked? Domain: email10k.com IP address: 35.202.21.90 Website blocked due to Trojan I have checked again all the content of the page and files on the server, there is no Trojans or any other malicious software. Link to post Share on other sites More sharing options...
thisisu Posted November 25, 2020 ID:1423252 Share Posted November 25, 2020 1 hour ago, Biser said: Hi there, Just checking, is there any progress on this as our site is still blocked? Domain: email10k.com IP address: 35.202.21.90 Website blocked due to Trojan I have checked again all the content of the page and files on the server, there is no Trojans or any other malicious software. Hello, Not seeing any threat there so I've unblocked it. The next database update should have this resolved for you. Thanks for your patience Regards Link to post Share on other sites More sharing options...
Biser Posted November 25, 2020 Author ID:1423297 Share Posted November 25, 2020 Thanks for the update! When will this database update happen? The site is still not accessible and blocked Link to post Share on other sites More sharing options...
Staff JPopovic Posted November 25, 2020 Staff ID:1423298 Share Posted November 25, 2020 The update should be reflected in the next few hours. Thank you! Link to post Share on other sites More sharing options...
Biser Posted November 25, 2020 Author ID:1423350 Share Posted November 25, 2020 Okay, we are one step further now but still not working. The Browser Guard extension is now blocking the site. How can we fix this? Link to post Share on other sites More sharing options...
Porthos Posted November 25, 2020 ID:1423352 Share Posted November 25, 2020 7 minutes ago, Biser said: The Browser Guard extension is now blocking the site. How can we fix this? I will Alert the proper team to investigate. @gonzo Link to post Share on other sites More sharing options...
gonzo Posted November 25, 2020 ID:1423365 Share Posted November 25, 2020 Any block encountered by Malwarebytes Premium will also be shown by Browser Guard. Once the Premium block clears, the Browser Guard block will go away in most cases. If there is a Browser Guard block following removal of a Premium block, it would be for another reason. I see that the trojan block on email10k.com was cleared 11 hours ago, but a block on c.email10k.com was still in force at that time. That second block was cleared 5 hours ago. I am seeing the block via Browser Guard now, which implies that the database update that would clear the second block has not went out yet. Not the desired answer (so far), but an accurate one. Link to post Share on other sites More sharing options...
Biser Posted November 26, 2020 Author ID:1423519 Share Posted November 26, 2020 Hi there, Browser Guards is still blocking our web page (c.email10k.com) - how much time it takes to get this databases updated usually? @gonzo Link to post Share on other sites More sharing options...
Biser Posted November 26, 2020 Author ID:1423613 Share Posted November 26, 2020 Hi there, Any update on this issue? Why it takes soo much time? Regards, Biser Link to post Share on other sites More sharing options...
Porthos Posted November 26, 2020 ID:1423615 Share Posted November 26, 2020 2 minutes ago, Biser said: Why it takes soo much time? This is Thanksgiving week in the US. The browser guard team is a small one and is probably off for a few days. Link to post Share on other sites More sharing options...
gonzo Posted November 26, 2020 ID:1423668 Share Posted November 26, 2020 Browser Guard cannot block for a trojan without being told to do so by a higher authority, and the higher authority says the block was cleared yesterday. I am trying to get more understanding regarding the contradiction. Link to post Share on other sites More sharing options...
Solution gonzo Posted November 26, 2020 Solution ID:1423683 Share Posted November 26, 2020 All subdomain blocks on email10k.com except the one you specifically asked for were cleared yesterday. The last remaining one was cleared today and it is now accessible. Sorry for the delay and confusion. Link to post Share on other sites More sharing options...
Biser Posted November 27, 2020 Author ID:1423735 Share Posted November 27, 2020 Hi there, I can confirm - now it is working fine. Thanks! Biser Link to post Share on other sites More sharing options...
Staff JPopovic Posted November 27, 2020 Staff ID:1423736 Share Posted November 27, 2020 Hello Biser, Great to hear that. Sorry for the inconvenience and thank you for your understanding! Link to post Share on other sites More sharing options...
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