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    Research Engineer

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  1. False Positives for Native Instruments

    No problem This was fixed in: MBAM2 Version: v2017.11.11.02 MBAM3 Version: 1.0.3227
  2. False Positives for Native Instruments

    Thanks Liquid, It is a false positive indeed and will be fixed in the next database update. Sorry for the inconvenience
  3. False Positive for Adspider

    Hi auscin, Thanks for reporting. This will be reviewed as soon as possible and detections modified / removed if deemed necessary. Regards
  4. fp for pale moon

    @whatmeworry? Yes. It was a false positive. Sorry about that Here is the newest database version. If you update you should no longer receive this detection: MBAM2 Version: v2017.10.27.02 MBAM3 Version: 1.0.3106
  5. palemoon potential false positive.

    Please update to MBAM2 Version: v2017.10.27.02 MBAM3 Version: 1.0.3106
  6. fp for pale moon

    Thanks for the report. It's being fixed now. Sorry for the inconvenience
  7. palemoon potential false positive.

    Thanks for the report. It's being fixed now. Sorry for the inconvenience
  8. Fixed in: MBAM2 Version: v2017.10.27.01 MBAM3 Version: 1.0.3105
  9. Hi everyone, Malwarebytes has chosen to discontinue Junkware Removal Tool (JRT) by announcing the end of maintenance as of October 26, 2017. While this is not an easy decision to make, we have determined that focusing on the continued evolution of our other award-winning security products is in the best interests of both Malwarebytes and our customers. We will continue to provide service and support for JRT until End of Life on April 26, 2018. If you are using JRT, we recommend switching to Malwarebytes AdwCleaner version 7 or higher. These versions are free and incorporate all of JRT functionalities, with exception of minor temp file cleaning. If you feel Malwarebytes AdwCleaner is missing something else, please let us know here: Head here for the full lifecycle matrix: Note: This has no effect on subscriptions or licenses for any other Malwarebytes product. We hope that Junkware Removal Tool has been of value to you, and we thank you for your understanding and support! Thank you, The Malwarebytes team
  10. False Positive for DLL

    Hey Adran, The rule that detected these was removed the other day. Please update database
  11. Hi JefeTrat, It sounds like JRT is having a difficult time extracting itself onto the system. This is usually caused by some other software installed on the system. If you haven't done so already, try deleting the following folder if it exists: %TEMP%\jrt Then re-download a fresh copy of JRT from here and retry running it with Administrative privledges and while any anti-virus software is turned off You can also try to use AdwCleaner as it has JRT's database incorporated into it and/or get your computer checked out by an expert at the following sub-forum: Regards
  12. Hi AneiDoru, Sorry for the late response. You're right. It shouldn't take that long. The entire scan completes in under 5 minutes for most somewhat modern systems (<5 years) In the meantime, you can try to use AdwCleaner and/or get your computer checked out by an expert at the following sub-forum: Regards
  13. Hi XaeroX, In order to fix these types of false positives, we need you or your customers to zip and attach the file(s) that are being detected by MBAM. It's also helpful to attach C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.LOG as sometimes we are able to gather the file ourselves from VirusTotal (if it has been uploaded there before). Thanks
  14. NVIDIA Trojan.Crypt?

    Thank you Yes. Be sure to update your database version too. Sorry for the false alarm. Yes you can restore the file now from the quarantine tab. I recommend updating to the latest database as well.
  15. Multiple NVIDIA files reported as Trojan.crypt

    Hi everyone, This was a false positive and has been fixed in the following database versions MBAM2 Version: v2017.10.07.01MBAM3 Version: 1.0.2967 Please update your database and restore the file from quarantine if needed. Sorry for the false alarm everyone.