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    Research Engineer

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  1. Hi, Few more suggestions here... Remove any USB drive, or external hard drive from the computer. Make sure they are not plugged in. Try rebooting normally If you have multiple monitors hooked up, unplug all but one and try booting normally. If there is a CD or DVD in the tray, remove it and try to boot normally.
  2. I took a look at the installer. The file that was previously detected is now whitelisted. C40DC510D061B03EEA2AFC407CC3350C
  3. This isn't a BSOD. That looks more like your HP recovery environment loading. Blue screen of death looks like this, with an error code that may help determine what the issue is: Another question, do you have an external USB CD/DVD ROM you can try? Just wondering if you are able to get any bootable disc content to load? You should be seeing a screen similar to this when attempting to boot from a CD/DVD. Can you verify if you're seeing this or not? I think we can still at least restore that file for you eventually but when you mention LED lights from HDD off and you aren't actually receiving any errors, it is starting to sound more like a hardware issue to me. I'll try to at least restore the file for you though back to its proper location so we can find out though I need some more time to review your other posts. Thanks for submitting the additional installer. I will review it as soon as I can.
  4. From the F8 menu, try "Last Known Good Configuration (advanced)". If that doesn't work, then select "Disable automatic restart on system failure". Take a picture of the BSOD screen too if you don't mind.
  5. Thanks for answering those questions. Yes this looks like a generic detection from our anti-ransomware module. The file that was quarantined in your case is most likely different than the one offered at their website now (using the 11-23-2011 installer) which is why I haven't been able to reproduce the detection. Unfortunately we require the exact file that was quarantined in order to fix these types of false positives. More importantly, let's focus on getting you back into Windows. Have you already tried booting into Safe Mode or Safe Mode with Networking? If not, try that first. There's a thorough guide on how to enter Safe Mode here: You should also start to prepare additional recovery discs. It seems the one you have with HP isn't fully loading. Maybe the CD-ROM drive is defective or the disc itself is damaged. If you haven't done so already, allow it 10 - 15 minutes to load. If it still stays on that screen, most likely there's an issue with one of the above. Try to follow these directions using your Windows 7 product key in order to create an installation disc. We're not going to reinstall, but the disc should have some recovery tools on it similar to your HP recovery disc -- If you need a software to burn the .iso to DVD, I recommend ImgBurn. Let me know if have any questions.
  6. Hi, Thanks I tried this version as well and so far haven't been able to reproduce the detection. Some additional questions so I can better assist you.. what's the model of your HP computer? Is it a laptop or desktop? Do you know if you have Secure Boot enabled or not? Do you have a flash drive? Can you find or take a picture of this particular screen?
  7. Hi topangajack, Sorry to hear that this happened. We'll need some additional information to prevent this from happening in the future. Please answer the following: Where did you download iDrive? Can you provide the website here please? We can try to replicate the issue. Do you have your Windows 7 installation disc? The HP Recovery Disc may also work for this. Just look for something that will lead you to a list of recovery options, with Command Prompt being one of the items. For example, see below using the Windows 7 Installation disc. If you boot from the disc, you should see screens similar to the below: If you can get here, click "Next" Click "Repair your computer" You should see screens similar to the below: If your Windows 7 installation is found, highlight it by left mouse clicking it once and selecting "Next" This is ultimately the screen we want to be able to get to. From here we can run some diagnostics to see what happened. Let me know if you are able get this far and I'll provide further instructions in the next post. Regards
  8. You're welcome You do not need to update anything. After verifying that this file should not be detected, I added it to a list of known good files that prevent our software from detecting it again.
  9. Thank you. It should be fixed now. Let us know if there's any outstanding issues with this file being detected. Regards
  10. Hi 121, Can you please attach that file? C:\PROGRA~1\Xara\XARAWE~2\12\WEBDES~1.EXE Thanks!
  11. Thanks. It's whitelisted now. Let me know if you have additional problems with it being detected.
  12. Hi Airhawk, Yes it is a false positive, but In order to fix this false positive, we need the C:\Program Files\Mylio\Mylio.exe file. Can you zip and attach that file please? If it's too big to attach here, try uploading it to VirusTotal instead and I'll grab it from there. I tried gathering it myself by installing Mylio but unfortunately it's not identical to the one you have. Alternatively, you may want to use the latest Mylio installer from Mylio's website as this version's executables should not be detected by us. Let me know if you have additional questions.
  13. Hi SRFast, You may have a different version of the program than the one Porthos had. Can you please attach this file so we can fix this one for you? C:\Program Files\Nikon\ViewNX 2\ViewNX 2\ViewNX2.exe Thanks
  14. Hi Porthos, Thanks for bringing this to our attention. It should now be fixed. Let us know if you encounter additional issues with this file being detected. Regards