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Anne64

[ RESOLVED ] Problems with Windows 10 2004 and Malwarebytes

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I am having problems with Windows 10 and Malwarebytes since Windows upgraded to version 2004. 

The problem occurs when my laptop goes to sleep. When I wake it, I can't launch certain programs or apps- Google Chrome or Microsoft Edge, Netflix, or Task Manager. File Explorer works as does the Control Panel.

Once woken the laptop can't be restarted or shut down...just an endless spinning wheel until I force it to shut down. Once I start it again, the laptop works perfectly until I let it go to sleep.
The only solution I have found is to turn off Ransomware. 

Any suggestions as to how to fix this?

 

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Thanks for posting in the Malwarebytes for Windows Help forum.

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19 minutes ago, Anne64 said:

I am having problems with Windows 10 and Malwarebytes since Windows upgraded to version 2004. 

The problem occurs when my laptop goes to sleep. When I wake it, I can't launch certain programs or apps- Google Chrome or Microsoft Edge, Netflix, or Task Manager. File Explorer works as does the Control Panel.

Once woken the laptop can't be restarted or shut down...just an endless spinning wheel until I force it to shut down. Once I start it again, the laptop works perfectly until I let it go to sleep.
The only solution I have found is to turn off Ransomware. 

Any suggestions as to how to fix this?

 

 

mbst-grab-results.zip

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Hello Anne64,

I have looked over your report.

I do believe that this Malwarebytes installation does need some additional attention.

You do have the Support tool, so that can be used.    No need for a re-download of the tool.

I suggest that you do a "Repair" operation.  Use this help article  https://support.malwarebytes.com/hc/en-us/articles/360038522234-Repair-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool

 

You can skip the tool download in step # 1.  Just follow the rest of the article.

[    2   ]

After that is all done, the next step is to insure that the program is all up to date.

In Malwarebytes >> click Settings ( gear icon )  >>   then look on the GENERAL tab.

Click on the button "Check for Updates".   Follow all prompts.

Keep us advised.

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PS.   After those procedures,   keep the Ransomware Protection off.   Then keep monitoring the top of this forum for a potential resolution or news.

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Hi Maurice

I have done the Repair Operation as you suggested and have Ransomware switched off. Thanks for your quick response and advice. It's very much appreciated.

Anne

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Hi Anne,

OK.   After that, are you then able to launch the programs your programs ?   Is there something else you need at this point ?

I would suggest that you "bookmark" / monitor a couple of areas on the forum.

One is where regular releases for Malwarebytes for Windows  are announced.

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/

Go to that link and click on the Follow button at top right so you get notified of new posts.     ( new posts are way at the bottom)

 

Likewise, keep an eye on the Beta section too, because that will provide a early hint of potential future or current fixes

https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/

 

As to the Google Chrome   ( or any other non-Microsoft browser ) you want to have them kept up-to-date.

Google just released Chrome version 84.0   

In Chrome >> Settings >> Help >> About Chrome    [  or type chrome://settings/help  into the address bar of Chrome ]

 

As far as Windows sleep / wake functionality,  I would urge that you not allow more than 2 days consecutive use ....without doing a regular Windows Restart.

a regular Restart will do much good.  That has always been the case on Windows operating system.

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Hi Maurice

Everything seems to be working well now with Ransomware switched off. Thank you for your help and for the advice about forum threads to watch.

I usually turn my laptop off at least once a day and generally don't have it sleeping, which is why it took me a while to realize I had a problem (and initially I thought it was some issue with the power management).

Once again, I am very grateful for your assistance.

 

Regards

Anne

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Hi Anne.   You are very welcome.  Good to know that the situation is better now.   The other real-time protections will continue to protect the machine.

Should you need something else, let us know.

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Hello @Anne64

Please note that we have released a new beta today that we hope should address the issue with Windows 10 build 2004

If you're running Windows 10 build 2004 and were having an issue please try the new beta and let us know if this beta version corrects the issue or not.

Thank you

 

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Hello @Anne64 

Please be sure that your program is on version 4.1.2.73 component update 1.0.990   and that it has the ransomware protection on.

Sincerely.

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Hi Maurice

I updated to version 4.1.2.73 component update 1.0.990 when it was released. I have had ransomware protection on the whole time and have had no problems at all.

Thank you very much for all your help and for contacting me. It is very much appreciated.

Regards

Anne

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Closing this topic as it's been resolved.

 

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