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[ RESOLVED ] Problems with Windows 10 2004 and Malwarebytes

Anne64
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Anne64

Anne64

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I am having problems with Windows 10 and Malwarebytes since Windows upgraded to version 2004. 

The problem occurs when my laptop goes to sleep. When I wake it, I can't launch certain programs or apps- Google Chrome or Microsoft Edge, Netflix, or Task Manager. File Explorer works as does the Control Panel.

Once woken the laptop can't be restarted or shut down...just an endless spinning wheel until I force it to shut down. Once I start it again, the laptop works perfectly until I let it go to sleep.
The only solution I have found is to turn off Ransomware. 

Any suggestions as to how to fix this?

 
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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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Anne64

Anne64

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19 minutes ago, Anne64 said:

I am having problems with Windows 10 and Malwarebytes since Windows upgraded to version 2004. 

The problem occurs when my laptop goes to sleep. When I wake it, I can't launch certain programs or apps- Google Chrome or Microsoft Edge, Netflix, or Task Manager. File Explorer works as does the Control Panel.

Once woken the laptop can't be restarted or shut down...just an endless spinning wheel until I force it to shut down. Once I start it again, the laptop works perfectly until I let it go to sleep.
The only solution I have found is to turn off Ransomware. 

Any suggestions as to how to fix this?

 

 

mbst-grab-results.zip

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Maurice Naggar

Maurice Naggar

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Hello Anne64,

I have looked over your report.

I do believe that this Malwarebytes installation does need some additional attention.

You do have the Support tool, so that can be used.    No need for a re-download of the tool.

I suggest that you do a "Repair" operation.  Use this help article  https://support.malwarebytes.com/hc/en-us/articles/360038522234-Repair-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool

 

You can skip the tool download in step # 1.  Just follow the rest of the article.

[    2   ]

After that is all done, the next step is to insure that the program is all up to date.

In Malwarebytes >> click Settings ( gear icon )  >>   then look on the GENERAL tab.

Click on the button "Check for Updates".   Follow all prompts.

Keep us advised.

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Maurice Naggar

Maurice Naggar

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Hi Anne,

OK.   After that, are you then able to launch the programs your programs ?   Is there something else you need at this point ?

I would suggest that you "bookmark" / monitor a couple of areas on the forum.

One is where regular releases for Malwarebytes for Windows  are announced.

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/

Go to that link and click on the Follow button at top right so you get notified of new posts.     ( new posts are way at the bottom)

 

Likewise, keep an eye on the Beta section too, because that will provide a early hint of potential future or current fixes

https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/

 

As to the Google Chrome   ( or any other non-Microsoft browser ) you want to have them kept up-to-date.

Google just released Chrome version 84.0   

In Chrome >> Settings >> Help >> About Chrome    [  or type chrome://settings/help  into the address bar of Chrome ]

 

As far as Windows sleep / wake functionality,  I would urge that you not allow more than 2 days consecutive use ....without doing a regular Windows Restart.

a regular Restart will do much good.  That has always been the case on Windows operating system.

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Anne64

Anne64

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Hi Maurice

Everything seems to be working well now with Ransomware switched off. Thank you for your help and for the advice about forum threads to watch.

I usually turn my laptop off at least once a day and generally don't have it sleeping, which is why it took me a while to realize I had a problem (and initially I thought it was some issue with the power management).

Once again, I am very grateful for your assistance.

 

Regards

Anne

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AdvancedSetup

AdvancedSetup

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Hello @Anne64

Please note that we have released a new beta today that we hope should address the issue with Windows 10 build 2004

If you're running Windows 10 build 2004 and were having an issue please try the new beta and let us know if this beta version corrects the issue or not.

Thank you

 

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Anne64

Anne64

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Hi Maurice

I updated to version 4.1.2.73 component update 1.0.990 when it was released. I have had ransomware protection on the whole time and have had no problems at all.

Thank you very much for all your help and for contacting me. It is very much appreciated.

Regards

Anne

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