techpro2004 Posted June 2, 2020 ID:1385328 Share Posted June 2, 2020 Long time mbam user, first time poster. I have been getting bsod errors as well from mwac.sys. The only solution I find is to clean remove mbam with mbst. I have been getting a different bsod code from everyone else though (0x133). The latest beta does not help. I have attached my logs. I filed a support ticked earlier but have not heard back. Thanks mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 2, 2020 ID:1385334 Share Posted June 2, 2020 17 minutes ago, techpro2004 said: I filed a support ticked earlier but have not heard back. With all of the work at home users, Support is overloaded. Did you at least get a ticket number? Are you willing to provide some dump files from your computer? Link to post Share on other sites More sharing options...
techpro2004 Posted June 2, 2020 Author ID:1385342 Share Posted June 2, 2020 dump files attached bsod.zip Link to post Share on other sites More sharing options...
Porthos Posted June 2, 2020 ID:1385344 Share Posted June 2, 2020 16 minutes ago, techpro2004 said: dump files attached Thanks for the logs. I will notify @LiquidTension to look at them. Until the cause and fix is found, You have 2 options. Turn web protection off Revert to a older stable version with out the web protection issue. Quote You also have the option of reverting to an earlier component package version, which will allow you to keep Web Protection enabled. You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsxOnce installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version. I suggest using the following clean install guide. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else. Link to post Share on other sites More sharing options...
techpro2004 Posted June 2, 2020 Author ID:1385345 Share Posted June 2, 2020 I know he is busy but how long should it be before I hear back. Thanks Link to post Share on other sites More sharing options...
Porthos Posted June 2, 2020 ID:1385349 Share Posted June 2, 2020 (edited) On 6/1/2020 at 8:16 PM, techpro2004 said: I know he is busy but how long should it be before I hear back. Thanks I cant say on either @LiquidTension or on your support ticket. You might not on this thread get more than a quick response unless more info is needed or the issue is fixed. Be aware this issue for those affected has been an ongoing struggle for several months. Malwarebytes is working as fast as possible to replicate the issue and find a fix. Until a fix is found remember the workarounds posted above. Edited June 3, 2020 by Porthos Link to post Share on other sites More sharing options...
techpro2004 Posted June 3, 2020 Author ID:1385552 Share Posted June 3, 2020 Just wondering if there is any update on this. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted June 3, 2020 ID:1385574 Share Posted June 3, 2020 1 hour ago, techpro2004 said: Just wondering if there is any update on this. Thanks. Please re read my last post. it is not going to be fixed over night. The logs are being gathered from as many affected as possible to develop a fix. They have not even been able to replicate the issue in house yet. Please use the workarounds offered unless otherwise instructed. Link to post Share on other sites More sharing options...
LiquidTension Posted June 3, 2020 ID:1385652 Share Posted June 3, 2020 Hello, Could you zip up and provide us with C:\Windows\MEMORY.dmp please? You have a bunch of different security products installed. Would you be able to temporarily disable or uninstall these and check if the BSOD persists? Does the BSOD occur randomly or only after a particular set of actions? Link to post Share on other sites More sharing options...
techpro2004 Posted June 3, 2020 Author ID:1385674 Share Posted June 3, 2020 memory.dump attached see below. https://filebin.net/vb3fo56tr59daxrd/MEMORY.zip?t=y39huk4o The bsod occurs on a regular basis like clockwork on a regular schedule. Every few hours, bsod. I can not uninstall my other security software as that would leave me unprotected in mbam's absence removing mbam fixes the bsod so I doubt my other software has something to do with it. Link to post Share on other sites More sharing options...
techpro2004 Posted June 3, 2020 Author ID:1385712 Share Posted June 3, 2020 So what does it show? Thanks. Link to post Share on other sites More sharing options...
techpro2004 Posted June 4, 2020 Author ID:1385823 Share Posted June 4, 2020 Anything? Link to post Share on other sites More sharing options...
techpro2004 Posted June 7, 2020 Author ID:1386491 Share Posted June 7, 2020 Hello. Is there any word on this? Thanks. Link to post Share on other sites More sharing options...
Porthos Posted June 7, 2020 ID:1386542 Share Posted June 7, 2020 On 6/3/2020 at 10:59 AM, techpro2004 said: I can not uninstall my other security software as that would leave me unprotected in mbam's absence 2 things. Windows Defender will enable itself and Malwarebytes would be on as well. 5 hours ago, techpro2004 said: Hello. Is there any word on this? Thanks. Like I said in a previous post, This issue or ones similar have been going on for months on some systems. If you are not willing to do everything asked of you to rule out conflicts, I also gave you what you need to workaround the issue. In your case I suggest reverting to an earlier version and turn off program updates first thing. You will still have protection as the database updates will still be installed. On 6/1/2020 at 8:09 PM, Porthos said: Revert to a older stable version with out the web protection issue. Quote You also have the option of reverting to an earlier component package version, which will allow you to keep Web Protection enabled. You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsxOnce installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version. I suggest using the following clean install guide. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 8, 2020 Root Admin ID:1386720 Share Posted June 8, 2020 Unfortunately log review often takes days to get to. Then results are logged along with others to see if there is a common issue to build up and verify the cause. In most cases if you need an immediate response it is simply to follow the current advice for workarounds as a beta or released fix can takes weeks or months before it comes out. Thank you for your understanding. Link to post Share on other sites More sharing options...
LiquidTension Posted June 10, 2020 ID:1387064 Share Posted June 10, 2020 The dump wasn't conclusive, unfortunately. However, we have seen this same bugcheck on other machines and dumps from those implicate Plex in the crash. Is Plex running whenever the BSOD occurs? As a test, could you disable Plex and see if this has any impact on the issue? Link to post Share on other sites More sharing options...
techpro2004 Posted June 10, 2020 Author ID:1387124 Share Posted June 10, 2020 I disabled plex but no dice. I have attached new minidump and full dump files. https://filebin.net/uqtedl0hum338g22/061020-19531-01.zip?t=tggftbw8 Link to post Share on other sites More sharing options...
techpro2004 Posted June 22, 2020 Author ID:1389372 Share Posted June 22, 2020 bump It has been a while and I am wondering if there is any update. Thanks. Link to post Share on other sites More sharing options...
sefton22 Posted June 23, 2020 ID:1389779 Share Posted June 23, 2020 On 6/22/2020 at 1:41 AM, techpro2004 said: bump It has been a while and I am wondering if there is any update. Thanks. i've just had an update to 4.1.2.73 via the BETA channel Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2020 ID:1389796 Share Posted June 23, 2020 26 minutes ago, sefton22 said: i've just had an update to 4.1.2.73 via the BETA channel This beta update was not to fix the reported issues in this thread. Link to post Share on other sites More sharing options...
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