driver max issues. cant open browsers now.

[macgeek]

so I installed drivermax, and now my web browsers wont open. I've not downloaded or installed anything else.   anyone know How to fix this?  also cant find control panel to open when I search for it.

[Porthos]

1 hour ago, macgeek said:

so I installed drivermax, and now my web browsers wont open.

Uninstall Drivermax and restart. Do not reinstall it.

[macgeek]

its gone now I have to figure out how to get my browsers working again. they wont even open.

[AdvancedSetup]

Hello @macgeek and

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[macgeek]

nothing seemed to be working so I reset windows. I think that solved the issue. thanks for trying to help.

[AdvancedSetup]

Yes, a reset often can put the computer back to the point before the issue became known but it may not have fixed or removed any precursors that helped it get their.

It's up to you but spending the time to allow us to help you scan and review logs might be worthwhile

In either case, have a great weekend

 

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks