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I keep getting warning messages, usually 4 in a row that all say blocked. they show this "nativesp.pro". They mainly do this when I am at wowhead which is a site for world of warcraft. Is this something to worry about as I have been visiting this site for 10 or more years. Does this program have a log file somewhere?

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  • Staff

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  • Staff

Greetings,

Without additional details we won't be able to identify the source of the issues, however you may find the logs by opening Malwarebytes and clicking the Detection History area then selecting the History tab.  It will list all past detection events and scan reports.  With that said, if you are only seeing it on that specific website then it could just be an embedded advertisement or some other element which is being blocked, however if this occurs on other sites as well or when your browser is not running then it could indicate the presence of some sort of infection or potentially unwanted program.

If you do the following we can check to help determine what the cause of the issue might be and help you to eliminate the blocks:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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  • Solution
5 minutes ago, dollhobbs said:

The issue happens also when I open Chrome and other sites.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click  More tools  Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the   "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the Run dialog box.
     
    • image.png.908cdb8a73854594d82028ec5420a76e.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

 

Restart your computer now and make sure there are no longer any browser issues and let me know the results

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  • 3 weeks later...

Yes and I followed the instructions in your previous post (clearing chrome, except bookmarks). I then ran a malware bytes scan before and after restarting my computer and no threats were detected. There have not been any pop-ups since however my computer is still running a little slow. I will respond if another issue occurs. 

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10 minutes ago, chelkowal said:

however my computer is still running a little slow. I will respond if another issue occurs.

Malware is not the only reason a computer can run slow.

You have McAfee running as well. And it seems you have a standard 1 tb hard drive as well. A SSD would help.

If you wish to keep McAfee,

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

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My computer was running fine until I accidentally caught this virus a few days ago. My computer is only a few months old and McAfee was already on it when I bought it. I don't pay for the services. Would removing this program help my computer run faster?

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