dollhobbs Posted April 14, 2020 ID:1373102 Share Posted April 14, 2020 I keep getting warning messages, usually 4 in a row that all say blocked. they show this "nativesp.pro". They mainly do this when I am at wowhead which is a site for world of warcraft. Is this something to worry about as I have been visiting this site for 10 or more years. Does this program have a log file somewhere? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted April 14, 2020 Staff ID:1373103 Share Posted April 14, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted April 14, 2020 ID:1373168 Share Posted April 14, 2020 Greetings, Without additional details we won't be able to identify the source of the issues, however you may find the logs by opening Malwarebytes and clicking the Detection History area then selecting the History tab. It will list all past detection events and scan reports. With that said, if you are only seeing it on that specific website then it could just be an embedded advertisement or some other element which is being blocked, however if this occurs on other sites as well or when your browser is not running then it could indicate the presence of some sort of infection or potentially unwanted program. If you do the following we can check to help determine what the cause of the issue might be and help you to eliminate the blocks: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks Link to post Share on other sites More sharing options...
dollhobbs Posted April 15, 2020 Author ID:1373335 Share Posted April 15, 2020 here are the requested logs. The issue happens also when I open Chrome and other sites. I don't remember exactly what it says when it opens but is something like fake site and I have to click close up to 8 times to get rid of warning. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Solution Porthos Posted April 15, 2020 Solution ID:1373338 Share Posted April 15, 2020 5 minutes ago, dollhobbs said: The issue happens also when I open Chrome and other sites. ChromeReset Chrome back to defaults to completely clear out issues with Chrome. Open Chrome and at the top right, click More tools Extensions Write down the list of Extensions installed. Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser. Scroll down until you see the "reset sync" button to clear your data from the server and remove your passphrase. Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information. Press the Windows key + R at the same time, to bring up the Run dialog box. Type in (or copy/paste) the following and press Enter: %localappdata%\Google\Chrome\User Data\Default\ Press Ctrl + A to select all the files and folders. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders. Example of all files and folders selected, except Bookmarks Restart your computer now and make sure there are no longer any browser issues and let me know the results Link to post Share on other sites More sharing options...
dollhobbs Posted April 16, 2020 Author ID:1373612 Share Posted April 16, 2020 so far so good. Thanks that seemed to have fixed the issue. As usual problem solved in a short time, Thanks and good job. Link to post Share on other sites More sharing options...
Porthos Posted April 16, 2020 ID:1373619 Share Posted April 16, 2020 Glad it worked. In my opinion, SYNC can be you worst enemy. Link to post Share on other sites More sharing options...
exile360 Posted April 16, 2020 ID:1373682 Share Posted April 16, 2020 Excellent, if we might help with anything else please let us know. Thanks Link to post Share on other sites More sharing options...
chelkowal Posted May 8, 2020 ID:1379859 Share Posted May 8, 2020 I am having the same issue. It happens when I open chrome and sometimes without opening it. I believe there to be a virus threat to my computer. I have attached the zip file. How can I clear this virus? mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted May 8, 2020 ID:1379861 Share Posted May 8, 2020 4 minutes ago, chelkowal said: How can I clear this virus? Have you followed the instructions in this link yet? Link to post Share on other sites More sharing options...
chelkowal Posted May 8, 2020 ID:1379887 Share Posted May 8, 2020 Yes and I followed the instructions in your previous post (clearing chrome, except bookmarks). I then ran a malware bytes scan before and after restarting my computer and no threats were detected. There have not been any pop-ups since however my computer is still running a little slow. I will respond if another issue occurs. Link to post Share on other sites More sharing options...
Porthos Posted May 8, 2020 ID:1379892 Share Posted May 8, 2020 10 minutes ago, chelkowal said: however my computer is still running a little slow. I will respond if another issue occurs. Malware is not the only reason a computer can run slow. You have McAfee running as well. And it seems you have a standard 1 tb hard drive as well. A SSD would help. If you wish to keep McAfee, I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Link to post Share on other sites More sharing options...
chelkowal Posted May 8, 2020 ID:1379893 Share Posted May 8, 2020 My computer was running fine until I accidentally caught this virus a few days ago. My computer is only a few months old and McAfee was already on it when I bought it. I don't pay for the services. Would removing this program help my computer run faster? Link to post Share on other sites More sharing options...
exile360 Posted May 8, 2020 ID:1379894 Share Posted May 8, 2020 If the poor performance persists and you suspect the system may be infected please read and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Link to post Share on other sites More sharing options...
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