Real time protection turned off notification

[NDR141]

Today when I turned on my computer I received a notification that one of my real time protection services was turned off.  When I opened MB premium program it showed that all services were turned on.  I tried shutting down my computer and turning it back on, but it didn't send me any notifications. 

I was just wondering if this was a random bug, or something I should look into further?

[Malwarebytes]

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[AdvancedSetup]

It may have just been slow for some reason loading up one of the protection modules.

If you can upload the following logs we''ll take a look and see if something obviously wrong

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually

Thanks

 

Edited February 13, 2020 by AdvancedSetup
updated links

[NDR141]

i downloaded the support tool and gathered logs.  Do i need to attach them to this forum post (how do I do that), or is the automatic upload at the end of the log gathering procedure enough?

[NDR141]

I see the upload zip file.  Should I attach it to this forum post?  Is the information ok to post here?

[Porthos]

16 minutes ago, NDR141 said:

I see the upload zip file.  Should I attach it to this forum post?  Is the information ok to post here?

YES

[AdvancedSetup]

The file you uploaded seems to have not completed. Can you please try the upload attachment again

Thanks

 

[NDR141]

 

this zip is safe to upload? No sensitive info from my pc?

Edited February 14, 2020 by AdvancedSetup
removed log

[AdvancedSetup]

No, not really but I've downloaded it to review and I've deleted the log so others cannot download it.

Let me review and get back to you.

[NDR141]

not really???  3 people had downloaded it already... i'm a bit concerned

[AdvancedSetup]

No, the system makes it look that way. But, again, even if someone did there really isn't anything in there personal. It shows what software is installed and what processes are running, and what errors are being logged. etc.

 

Edited February 14, 2020 by AdvancedSetup
updated information

[NDR141]

ok thx

[AdvancedSetup]

Did you run the MBST tool about 3 days ago? The logs seem to indicate you did. Curious why it was run

 

[NDR141]

I ran it three days ago because of the false report for the phishing website block.  That was happening to a lot of people and was resolved with an update to MB

[AdvancedSetup]

Okay, thanks

The logs indicate that you're system is having some issues with some services loading or shutting down. Including our program. I'm going to write up a small script to do some clean up and see if that helps. Give me a few minutes

 

[AdvancedSetup]

Why do you have Amazon Corretto installed? Are you run something that requires Java?

 

[NDR141]

i have specific work software that might be using it.  My software guys probably loaded it.  I haven't personally added anything

[AdvancedSetup]

Okay, nothing wrong with it as long as you're aware of it.

This fix will also empty the following directories. If for any reason you do not want to clear one of these please let me know before running the fix script. In general all of it is temporary useless junk but want you to be aware the script will remove all of it.

- Contents of Windows Temporary folder.
- Contents of Users Temp folders
- IE, FF and Chrome cache, Cookies and History.
- Java cache
- Recently opened files cache.
- Flash Player cache.
- Explorer thumbnail cache and network qmgr?.dat files.
- Recycle Bin.
- Edge Browser cache

 

[AdvancedSetup]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

[AdvancedSetup]

Okay, I'm off work now. Will check back on you again tomorrow morning. 

Cheers