Dave49 Posted July 23, 2019 ID:1324654 Share Posted July 23, 2019 Up until recently, the MB icon was loaded in the system tray with every boot-up of Win10x64. But just recently it has stopped putting the icon there. The option to have this load in the ST is grayed out and can't be turned on. Any idea why this is happening, and what I can do about it? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 23, 2019 Staff ID:1324655 Share Posted July 23, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted July 23, 2019 ID:1324658 Share Posted July 23, 2019 8 minutes ago, Dave49 said: Any idea why this is happening, and what I can do about it? If you get us the logs mentiond in the automated reply that would help Link to post Share on other sites More sharing options...
Dave49 Posted July 23, 2019 Author ID:1324668 Share Posted July 23, 2019 I already downloaded the MB repair tool. After the repair my system had to reboot. Once back in Windows, the icon was back in the systray. And also another application I was having trouble with was also fixed. LOL. I'll try to attach the log file. But thanks for the reply, and willingness to help. mbst-fix-results.txt Link to post Share on other sites More sharing options...
Porthos Posted July 23, 2019 ID:1324670 Share Posted July 23, 2019 Just now, Dave49 said: already downloaded the MB repair tool. That was my next step after looking at the logs. But good job you fixed it. If you have any other issues post the logs otherwise good job and best wishes. Link to post Share on other sites More sharing options...
DMAC40 Posted July 23, 2019 ID:1324728 Share Posted July 23, 2019 3 hours ago, Dave49 said: I already downloaded the MB repair tool. After the repair my system had to reboot. Once back in Windows, the icon was back in the systray. And also another application I was having trouble with was also fixed. LOL. I'll try to attach the log file. But thanks for the reply, and willingness to help. mbst-fix-results.txtUnavailable This happening on 2 of my desktops as wel, both clean WIn 10 installs. Its hit and miss whether or not it shows up in Windows 10. I have reset system tray icons through regedit as shown below. Malwarebytes still disappears from WIn 10 system tray icon configurations. Isnt even listed in win 10 settings Back up the Registry by creating a restore point. Press the Windows key, type regedit, and press Enter to open the Registry Editor. Navigate to and select HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify. Delete both IconStreams and PastIconStream in the right pane. Press Ctrl-Alt-Delete and select Start Task Manager. Select the Processes tab, choose explorer.exe, and click End Process. Choose the Applications tab, click New Task, enter explorer.exe in the text box, and press Enter. Link to post Share on other sites More sharing options...
Porthos Posted July 23, 2019 ID:1324736 Share Posted July 23, 2019 24 minutes ago, DMAC40 said: This happening on 2 of my desktops as wel, both clean WIn 10 installs. Its hit and miss whether or not it shows up in Windows 10. I have reset system tray icons through regedit as shown below. Malwarebytes still disappears from WIn 10 system tray icon configurations. Isnt even listed in win 10 settings 4 hours ago, Malwarebytes said: This happening on 2 of my desktops as wel, both clean WIn 10 installs. Its hit and miss whether or not it shows up in Windows 10. I have reset system tray icons through regedit as shown below. Malwarebytes still disappears from WIn 10 system tray icon configurations. Isnt even listed in win 10 settings Please post the logs from the above steps. Link to post Share on other sites More sharing options...
DMAC40 Posted July 23, 2019 ID:1324750 Share Posted July 23, 2019 59 minutes ago, Porthos said: Please post the logs from the above steps. I ran the support tool and it appears to have reinstalled MB. 3 reboots later its showing up each reboot. Hopefully its fixed Link to post Share on other sites More sharing options...
Porthos Posted July 23, 2019 ID:1324755 Share Posted July 23, 2019 23 minutes ago, DMAC40 said: I ran the support tool and it appears to have reinstalled MB. 3 reboots later its showing up each reboot. Hopefully its fixed Good job you fixed it. If you have any other issues post the logs otherwise good job and best wishes. Link to post Share on other sites More sharing options...
DMAC40 Posted July 24, 2019 ID:1325095 Share Posted July 24, 2019 Welp its MB isnt showing up in system tray again today. To be clear the process is running but the system tray icon is missing. I attached the zip file with logs. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted July 25, 2019 ID:1325097 Share Posted July 25, 2019 Do you have fast startup enabled? Link to post Share on other sites More sharing options...
DMAC40 Posted July 25, 2019 ID:1325098 Share Posted July 25, 2019 1 minute ago, Porthos said: Do you have fast startup enabled? I have startup options -> Start Malwarebytes at Windows Startup = ON I have tried delaying protection at startup with no success. I have enabled self-protection but with early start is set to off. Is this what you are referring to? Link to post Share on other sites More sharing options...
Porthos Posted July 25, 2019 ID:1325100 Share Posted July 25, 2019 25 minutes ago, DMAC40 said: Is this what you are referring to? No. See Below https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Link to post Share on other sites More sharing options...
DMAC40 Posted July 25, 2019 ID:1325104 Share Posted July 25, 2019 41 minutes ago, Porthos said: No. See Below https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Fast startup is disabled in Windows power options. Link to post Share on other sites More sharing options...
DMAC40 Posted July 25, 2019 ID:1325105 Share Posted July 25, 2019 I turned on Malwarebytes "Enable self-protection module early start" Completely shut down and fresh boot and it is appearing up early in the system tray. I am reluctant to say its fixed but I will keep an eye on it tomorrow Link to post Share on other sites More sharing options...
Porthos Posted July 25, 2019 ID:1325106 Share Posted July 25, 2019 6 minutes ago, DMAC40 said: I turned on Malwarebytes "Enable self-protection module early start" Completely shut down and fresh boot and it is appearing up early in the system tray. I am reluctant to say its fixed but I will keep an eye on it tomorrow If it does not keep working, I think your Trend Micro could be affecting it. But lets wait and see. Link to post Share on other sites More sharing options...
DMAC40 Posted July 25, 2019 ID:1325129 Share Posted July 25, 2019 4 hours ago, Porthos said: If it does not keep working, I think your Trend Micro could be affecting it. But lets wait and see. Could be but I run the same combo TM and MB on 2 other boxes. Win 2012 R2 and Windows 7. Doesnt have an issue on either. This seems confined to Win 10. With early start it is being loaded first and so far so good. Link to post Share on other sites More sharing options...
exile360 Posted July 25, 2019 ID:1325154 Share Posted July 25, 2019 It may very well be that there are differences in the drivers and other components used by Trend on Windows 10, as it is different architecturally, especially when it comes to AVs, from Windows 7 and Server 2012 R2. In fact, there's an entirely new class of startup for AVs that they may install as an option (which Malwarebytes uses as well on Windows 10) called Early Launch Anti-Malware (or ELAM for short); though it is also available as an option in 2012, however I don't think most vendors have implemented it outside of Windows 8 and Windows 10 for the most part as that's where MS touted the feature most. It may be such a difference that's causing the startup issue on that particular system, especially since something as simple and variable as timing of startups can have an impact on things if there is a conflict where two components are fighting over the same resource during boot or the Windows scheduler has issues loading multiple resource intensive items simultaneously during boot. Link to post Share on other sites More sharing options...
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