wont start

[greenfuelspot]

I have the free version installed in windows 8 and when try to execute the program even as an administrator, I 've got the message "windows cannot access the selected device, url or file. You might have not have the right privilige"

What is wrong?

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

Please try opening Malwarebytes directly by navigating to C:\Program Files\Malwarebytes\Anti-Malware and double-clicking on mbam.exe to see if that works.  If the same problem still occurs then please try to run the Malwarebytes Support Tool as described below and provide the resulting ZIP file so that we may take a closer look at what is going on with your installation:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes, and if necessary please provide the requested ZIP file from the Support Tool if you are able.

Thanks

[greenfuelspot]

Hello

 

Please find the zip file requested

 

With kinds regards

Panos

mbst-grab-results.zip

[Maurice Naggar]

Hi Greenfuelspot.

Thanks for running the report.   It seems to me, there are 2 unusual tasks listed that seem to point to a potential infection.

I have asked for your Topic-thread be moved to the Windows Malware Removal area.

Did you just very recently install AVG antivirus ?

also, can you start the Windows Defender of Windows 10 ?  The report shows that the Windows Defender is disabled.

[Maurice Naggar]

This Thread/topic is for member Greenfuelspot only. who is the topic starter.

If you are not Greenfuelspot , do NOT post here  

 

@greenfuelspot 

Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.

Please download Malwarebytes Anti-Rootkit (MBAR) from here this link

and save it to your desktop.

 

Doubleclick on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

•After reading the Introduction, click 'Next' if you agree.

•On the Update Database screen, click on the 'Update' button.

•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, press the Cleanup button when the scan completes. .

Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
 

 

[Maurice Naggar]

p.s.  I should have added, Please do not do any web surfing, do not be using any web browser to browse, or shop, or bank, or anything of that nature, until we get this case cleared up.

You can use the browser to communicate to this forum and to get any tools I advise to get .... as we go along.

Please be sure to close all web browser tab pages for everything else.

Please do not make changes on your own.   If you have questions, ask me first.

Thanks.

Sincerely,

Maurice

[greenfuelspot]

14 hours ago, Maurice Naggar said:

This Thread/topic is for member Greenfuelspot only. who is the topic starter.

If you are not Greenfuelspot , do NOT post here  

 

@greenfuelspot 

Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.

Please download Malwarebytes Anti-Rootkit (MBAR) from here this link

and save it to your desktop.

 

Doubleclick on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

•After reading the Introduction, click 'Next' if you agree.

•On the Update Database screen, click on the 'Update' button.

•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, press the Cleanup button when the scan completes. .

Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
 

 

I have done whatever you instruct me

the two messages boxes did not come up

it scanned and cleaned several infections and afterward the Defender came to life again (all that time although it was notified for infection and was trying to cleanup I had no clue since it was impossibe to run defender, no fail message nothing, also noticed when final run Defender the file/locations exclusions had been tambered showing root/windows etc and mine exclusion were gone)

After that I tried again to run Malwarebytes but the message change to "Unable to connect the Service" and did not open

please find attached the log file

mbar-log-2019-07-05 (09-25-59).txt

[Maurice Naggar]

Thank you for the mbar anti-rootkit report.  This run was a very excellent cleanup.  Trojans were found and removed.Also some spyware , riskware, and adware.

We will be doing more tasks.

The error message "Unable to connect the service" on Malwarebytes for Windows may be a temporary one.

.

By the way, there is no need to click on the "QUOTE" button when you do a reply.   I get all replies.  Only you and I are on this case.

.

This next run does not take a lot of time.   Please delete the MBAR.exe  that you had before on the Desktop.

This next one is a different version.

 

Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.

Please download Malwarebytes Anti-Rootkit (MBAR) from this link

and save it to your desktop.

 

Doubleclick on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

•After reading the Introduction, click 'Next' if you agree.

•On the Update Database screen, click on the 'Update' button.

•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, press the Cleanup button when the scan completes. .

Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
 

 

[greenfuelspot]

this time did not find any infections

mbar-log-2019-07-05 (09-25-59).txt

[Maurice Naggar]

You apparently have good news.  But I think what you just sent was the older report.

OK, so far so good.  Lets now see if you can run Malwarebytes for Windows.

Start Malwarebytes from the Start menu.

Click Settings. Then click the Protection tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON

Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed  ( that is, if anything was detected).

When that is completed, kindly send the report.
In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file with your email. Thank you.

.

 

[Maurice Naggar]

@greenfuelspot

Hi,  How are things?  Are you still with us ?

[greenfuelspot]

Hello, thanks for asking

I am still watching if everything is ok after last clean up, and had the opportunity to test the free month premium version also

Nothing bad so far 

 

[Maurice Naggar]

Hi,

I am glad to have helped.  If you need something else at this point, let me know.

I will have this thread marked for Closure.  

You can delete the MBAR & the other tools I had you download.

.

Safer practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".
Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.


Check in at http://windowsupdate.microsoft.com 
Windows Update and install any Important Updates offered.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

..

All best wishes to you.

Sincerely,

Maurice

Edited July 10, 2019 by Maurice Naggar

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks