Maxed out CPU usage

[wingwangwong]

When my PC starts, Malwarebytes will max out a single cpu core, but not start. Clicking on the tray icon will cause it to hang, and I have to close Malwarebytes from the task manager. Restarting Malwarebytes produces the same result. The problem used to affect a few other 32bit programs on my computer (which I have now uninstalled), for now it seems to affect specifically Malwarebytes, AdwKiller, and mbar. Malwarebytes Support Tool is able to run, but Repair does not help. If it is any help. I've successfully ran these programs while in safe mode (mbar and mbam discovered no rootkit when I performed the scans in safe mode), however booting back to normal brings the problem back as well.

I've attached an image and the Support Tool grab results.

Hope there's a solution.

Warm regards,

wingwangwong

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

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[Amaroq_Starwind]

It's a long shot, but which version of Windows 10 do you currently have? For instance, are you running 1803, 1809, or something older?

[LiquidTension]

Hi @wingwangwong,

Thanks for troubleshooting file.

You have tablet software (Huion Tablet v14.7.60.339) installed, which is known to cause application hangs, crashes and other issues with applications using a QT-based user interface. We've seen this issue specifically occur with the Malwarebytes user interface and tablet drivers from Wacom, Huion and Veikk.

Please try (temporarily) uninstalling your tablet software, rebooting and check if this has any impact on the issue.

Error: (04/02/2019 04:54:20 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program mbam.exe version 3.1.0.1763 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3ab0
Start Time: 01d4e91fa32ada0c
Termination Time: 12
Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Report Id: 047ccc98-7149-451c-a342-a354de05849e
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown


Error: (04/02/2019 02:43:40 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program mbamtray.exe version 3.1.0.1763 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1410
Start Time: 01d4e91f122526b9
Termination Time: 7
Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
Report Id: 1cde59d2-4e47-4497-9df4-d4d3486df00b
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown

 

[Firefox]

24 minutes ago, Amaroq_Starwind said:

It's a long shot, but which version of Windows 10 do you currently have? For instance, are you running 1803, 1809, or something older?

His logs clearly show which OS the OP is using...

Microsoft Windows Information
==================================
Product Name:  Windows 10 Home
Architecture:  x64
Current Build:  17763
Release ID:  1809

[Amaroq_Starwind]

I'm not able to read the logs as I'm not staff. However, LiquidTension seems to already have this under control.

[wingwangwong]

Hi @LiquidTension,

That seems to have done the trick! Does this mean I will not be able to use my tablet driver and Malwarebytes at the same time for the foreseeable future?

 

@Amaroq_Starwind, thanks for trying, but uninstalling my tablet software worked! Just out of curiosity, how would a different build of Windows 10 affect Malwarebytes in this manner?

[Firefox]

2 hours ago, wingwangwong said:

Just out of curiosity, how would a different build of Windows 10 affect Malwarebytes in this manner?

AFAIK there is are no different effects on the version of Windows 10 as per the software requirements on the main page.

Software requirements
Windows 10 (32/64-bit)
Windows 8.1 (32/64-bit)
Windows 8 (32/64-bit)
Windows 7 (32/64-bit)
Windows Vista (Service Pack 1 or later, 32/64-bit)*
Windows XP (Service Pack 3 or later, 32-bit only)*
Active Internet connection

[Amaroq_Starwind]

However, different builds of Windows 10 have been known to cause bugs with various programs that weren't present in other builds, including Malwarebytes. Hence why I asked.

[Firefox]

No argument there, Malwarebytes is usually pretty quick at finding such bugs and then release updates to fix them, that is as M$ makes changes to the OS. Most bugs do not affect everyone, it all depends on the users configuration and what other software they may have installed.

[LiquidTension]

19 hours ago, wingwangwong said:

Hi @LiquidTension,

That seems to have done the trick! Does this mean I will not be able to use my tablet driver and Malwarebytes at the same time for the foreseeable future?

If you didn't have the latest version of the tablet driver installed, you might want to see if the issue is still present with the latest. Alternatively, you could try installing an older version and see what impact that has (if you already had the latest installed).

Unfortunately, if the issue still occurs, there's not much else that can be done at this time. We're looking into some potential changes that we could make (to how we compile our QT library) that should mitigate the problem, but there's no set time frame currently.