Agus Posted November 5, 2018 ID:1279345 Share Posted November 5, 2018 Hi admin, I read topic about this https://forums.malwarebytes.com/topic/237964-i-suspected-malware-in-my-computer/?tab=comments#comment-1279201 I would like to do the same with my PC. Is there any simpler method to check my PC using malwarebytes since I don't really understand the complexity of the solution found in the topic. Thank you Link to post Share on other sites More sharing options...
nasdaq Posted November 5, 2018 ID:1279409 Share Posted November 5, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Follow these instructions carefully. If at any time you need help please ask before proceeding. Let me know what problem you are having with this computer. Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click Attach this file.Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions Link to post Share on other sites More sharing options...
Administrators msherwood Posted November 5, 2018 Administrators ID:1279420 Share Posted November 5, 2018 @Agus - please ignore the post with the "1-855" Malwarebytes support number. It was a spam post and is not legit. @nasdaq will be able to help you. Link to post Share on other sites More sharing options...
Agus Posted November 5, 2018 Author ID:1279424 Share Posted November 5, 2018 Cool. thanks for the reply. I will do step by step your instruction and post the result. Link to post Share on other sites More sharing options...
Agus Posted November 6, 2018 Author ID:1279585 Share Posted November 6, 2018 Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/6/18 Scan Time: 7:47 PM Log File: 20aea03e-e1c2-11e8-8fd1-e0d55e95e4c3.json -Software Information- Version: 3.6.1.2711 Components Version: 1.0.482 Update Package Version: 1.0.7719 License: Free -System Information- OS: Windows 10 (Build 17134.345) CPU: x64 File System: NTFS User: DESKTOP-R4D32MI\TRADING -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 278564 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 1 min, 49 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Agus Posted November 6, 2018 Author ID:1279587 Share Posted November 6, 2018 # ------------------------------- # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-11-05.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 11-06-2018 # Duration: 00:00:08 # OS: Windows 10 Pro # Scanned: 32052 # Detected: 2 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** PUP.Optional.Legacy Ask PUP.Optional.Legacy AOL ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ########## Link to post Share on other sites More sharing options...
nasdaq Posted November 6, 2018 ID:1279623 Share Posted November 6, 2018 Hi, Waiting for the logs from this scan. Quote Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 7, 2018 Root Admin ID:1285463 Share Posted December 7, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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