Activation without internet

[anewname]

I have purchased a license for Malwarebytes but cannot install the KEY without internet. 

I need to activate the license without internet connectivity can you explain how to do this please?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
  
   
• Click the Gather Logs button
  
  
   
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  
     
  
  
  Click "Reveal Hidden Contents" below for details on how to attach a file:
   
  Spoiler

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

  
   

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Firefox]

Hello and Welcome @anewname

I don't believe that you can activate without the internet.  Having internet is important not only to activate the product but to receive updates in order to stay current and protected with the latest definitions.

 

[anewname]

I've attached the mbst-grab-results

mbst-grab-results.zip

[anewname]

@Firefox Hi Firefox so how do you allow secure systems, without internet, to remain protected with the Malware product? 

you are effectively saying that for an off-internet system it needs to be less secure by connecting to the internet.  Providers of security related products would be expected to have an off-line solution for activation and updates.

Edited July 23, 2018 by anewname

[Firefox]

9 minutes ago, anewname said:

@Firefox Hi Firefox so how do you allow secure systems, without internet, to remain protected with the Malware product? 

you are effectively saying that for an off-internet system it needs to be less secure by connecting to the internet.  Providers of security related products would be expected to have an off-line solution for activation and updates.

I will let someone that is employed by Malwarebytes answer that one for you...

@bdubrow or @AlexSmith or @dcollins

[AlexSmith]

@anewname it seems like you have special environment and deployment needs. Malwarebytes for Windows, which you appear to be using according to the logs, is a consumer and non-managed SMB product that isn't designed to in the specialized situation you describe. Would you like me to get you connected with a member of our business team for a better solution for your enterprise like Malwarebytes Endpoint Security?

Edited July 23, 2018 by AlexSmith
Typos

[anewname]

hi @AlexSmith,  Thanks for getting back, you can do if you want however this is really a short term single installation that is required and the infrastructure of the site doesn't allow for workstations (PCs/Servers) to be connected to the internet at any time.

When you say "non-managed SMB product" I have been able to update the rules during the trial period manually and without internet access, so for me the only requirement now is the ability to activate the license off line.  Are you confirming that this is not possible ?

[AlexSmith]

5 minutes ago, anewname said:

hi @AlexSmith,  Thanks for getting back, you can do if you want however this is really a short term single installation that is required and the infrastructure of the site doesn't allow for workstations (PCs/Servers) to be connected to the internet at any time.

When you say "non-managed SMB product" I have been able to update the rules during the trial period manually and without internet access, so for me the only requirement now is the ability to activate the license off line.  Are you confirming that this is not possible ?

@anewname the version you are using requires an active internet connection for things like updates and activation. This requirement is called out in the System Requirements for the product: https://www.malwarebytes.com/premium/#tech-specs

[anewname]

@AlexSmith, Ok thanks that answers it let's close this ticket I will take the actions from here.

[Firefox]

Thanks for the assist @AlexSmith