Jackietools Posted August 20, 2018 ID:1264535 Share Posted August 20, 2018 Just updated to Component 1.0.421 Link to post Share on other sites More sharing options...
tim2 Posted August 25, 2018 ID:1265518 Share Posted August 25, 2018 I also have this problem. Even for a very simple action such as opening a toolbar folder on the c:\ drive, I get high mbamservice.exe CPU usage (it maxes out 1 core) and the screen freezes for 2-3 seconds. The problem goes away if I switch off real-time Ransomware protection. Windows 7 pro; Malwarebytes version: 3.5.1.2522; Component package: 1.0.421; Update package: 1.0.6509 The only slightly unusual thing about my setup is that I have an Intel Raid 1 array. Link to post Share on other sites More sharing options...
dcollins Posted August 26, 2018 ID:1265574 Share Posted August 26, 2018 @tim2 please provide the requested logs Link to post Share on other sites More sharing options...
tim2 Posted August 26, 2018 ID:1265623 Share Posted August 26, 2018 (edited) @dcollins So, of course (:-), having left Ransomware protection off for a day, I've re-enabled it and the problem is not occurring. I'll leave it on, and post the logs if/when it returns. Thanks for the follow-up. Tim. Edited August 26, 2018 by tim2 typo Link to post Share on other sites More sharing options...
tim2 Posted August 30, 2018 ID:1266597 Share Posted August 30, 2018 Ok, the problem is back after a number of days without any issues. I'm attaching the mb-support logs. Tim. mbst-grab-results.zip Link to post Share on other sites More sharing options...
exile360 Posted August 31, 2018 ID:1266603 Share Posted August 31, 2018 A new version of Malwarebytes was made available today. Please install it to see if it resolves the issue. To do so, open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and allow it to download and install the update. Once it completes you should see the following version numbers listed under Settings>About in Malwarebytes: Once you have the latest build, restart your computer to ensure that the new components are loaded into memory and then test to see if the issue is resolved or not. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
tim2 Posted September 1, 2018 ID:1266959 Share Posted September 1, 2018 That was quick! Thanks. I've got the new version installed. I'll let it run for a few days and report back. Tim. Link to post Share on other sites More sharing options...
Jackietools Posted September 1, 2018 ID:1266963 Share Posted September 1, 2018 I have it installed also. I'll be away until Wednesday. I'll report back in then. Thanks Link to post Share on other sites More sharing options...
tim2 Posted September 7, 2018 ID:1268223 Share Posted September 7, 2018 It's back. After 5 days of running cleanly, the problem returned on Thursday morning. Exactly the same symptoms as before. Disabling Ransomware Protection returned the computer to normal operation. Link to post Share on other sites More sharing options...
Jackietools Posted October 2, 2018 ID:1272904 Share Posted October 2, 2018 This is up for renewal which will cost me 70 dollars. Still running at 13 percent after the scan. If this problem cannot be solved I may have to cancel the renewal. Still no progress on this? Thanks mbst-grab-results.zip Link to post Share on other sites More sharing options...
exile360 Posted October 3, 2018 ID:1273035 Share Posted October 3, 2018 Hello again. Yet another new version has been released, version 3.6.1. You may install it either by opening Malwarebytes and going to Settings>Application and clicking on Install Application Updates or by downloading and running it directly from here. Once the new version is installed please restart your system then test to see if this problem is resolved. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
OlsBean Posted October 3, 2018 ID:1273062 Share Posted October 3, 2018 I have the exact same issue, been happening for a few months now on and off, my system was practically unusable this morning which lead me too seek a solution. I have the latest version installed: 3.5.1.2522 I've had to kill the Malewarebytes service in Taskmgr 4 times in order to be able to post here. What do I need to do to provide more information? TIA Link to post Share on other sites More sharing options...
OlsBean Posted October 3, 2018 ID:1273064 Share Posted October 3, 2018 Installed 3.6.1 as per the instructions above and will report back if the issue returns, thank you. Link to post Share on other sites More sharing options...
exile360 Posted October 3, 2018 ID:1273067 Share Posted October 3, 2018 Sounds good, yes, I'm anxious to hear if the new 3.6.1 release corrects this issue or not. Please keep us informed on how it goes. Thanks Link to post Share on other sites More sharing options...
tim2 Posted October 3, 2018 ID:1273099 Share Posted October 3, 2018 Hi everyone, Unfortunately, travel until the new year is going to keep me away from the computer which had this problem. I'll report back in 2019! Cheers, Tim. Link to post Share on other sites More sharing options...
goober0 Posted October 5, 2018 ID:1273607 Share Posted October 5, 2018 I'm having high CPU usage issues for last few days on just-updated 3.6.1 whenever Google File Stream is also running. If I kill FS then MBAM seems to behave for the most part, but with FS running MBAM uses 10-20% CPU when not actively scanning. Win10, Razer Blade 15". Link to post Share on other sites More sharing options...
OlsBean Posted October 7, 2018 ID:1273869 Share Posted October 7, 2018 Still doing it with 3.6.1 attached the log files as requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
goober0 Posted October 8, 2018 ID:1274006 Share Posted October 8, 2018 mine is better now, perhaps there was some GFS activity that was causing MBAM to be active... that has passed and now i can keep GFS running and MBAM is staying quiet as it should be. Link to post Share on other sites More sharing options...
OlsBean Posted October 8, 2018 ID:1274100 Share Posted October 8, 2018 Really bad this morning for some reason, ran the tool whilst it was doing it, results below. mbst-grab-results.zip Link to post Share on other sites More sharing options...
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