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PiersJ

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About PiersJ

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  1. I have two licence keys purchased through Malwarebytes, although one doesn't show on my account and I gave up with the official support as it wasn't that helpful. On to my question, I have looked for an answer by reading the two help articles about third-party sellers as well as searched the forum. I have a simple question, or possibly two questions that I hope the community/staff can answer: Q1: Do third-party vendors exist for consumer licence keys? Q2: Do life time licences exist for Malwarebytes 3.x? Q3: If a licence key shows as activated on Malwarebytes, but does not activate in the Subscriptions section in my Dashboard, does this mean it is pirated, or is this the standard procedure for third-party vendors? Again, I have read documentation but it's confusing and some of it conflicts with points made by forum staff. G2A has a reputation as being shady, but I have used it four times for Steam purchases over the last six years without an issue. Thank you for taking the time to read this post. PS: I understand that third-party keys are not supported by Malwarebytes. I'm not asking for support, merely a method to verify if the keys are genuine.
  2. I've stopped using it on one machine and moved to a different piece of software. It feels odd not having MBAM installed after using it since original launch, but it's turned into bloatware.
  3. So @dcollins was incorrect about the update? The version is current and the issue persists. I think it's time to look for another software solution for my network. The appeal of MBAM used to be low resource use.
  4. My version, even after a reset, still shows no update (it's on 3.5.1.2522).
  5. The warning is concerning, but I understand why it exists. I do have backups of most files, but I'd rather not backup the four drives on this workstation just for a beta update. The notice also states that no support will be given for beta client users. How stable is the existing beta? When is the expected release into the current branch? Finally, which process has the ransomware module been attached to? Thank you for your help so far.
  6. Thank you. Here's the link: https://we.tl/NzfQI7MJvE
  7. The dump file is 426MB. I don't have a service to upload it to. Can you please provide FTP or other options? I've attached as screenshot showing the file size (I followed the instructions exactly).
  8. Thank you for looking at the logs, Devin. 1. I'm not aware of FRST, although a Google search shows an application for Windows XP up to 8. I even viewed a video of FRST in action - I've never seen it before. 2. This happens whenever the PC is on for more than an hour or so. I checked whilst writing this reply and the process is at 31%, although has now reduced down to 7%.
  9. I attempted to disable Web Protection, Exploit Protection, Malware Protection, and Ransomware Protection. I have tried disabling in order, as well as disabling all features. The MBAM (or whatever it's supposed to be called) service continued to use up to approximately 25% (21% at time of the initial post). I have attached the logs. mbst-grab-results.zip
  10. I'm not comfortable providing logs without knowing the exact content and whether or not personal information is included.
  11. Build Information Malwarebytes version: 3.5.1.2522 Component package version: 1.0.374 Update package version: 1.0.5629 The Issue Since updating to 3.5.x, I have noticed that after a day or so of uptime, the Malwarebytes Service uses between 15%-25% of CPU. This did not happen prior to the 3.5.x branch. Resolution Restarting the system resolves the issue, for a short time. Reinstalling using the MBAM removal tool did not resolve this issue. Any software/system changes? No Possible cause 1. I have five Chrome tabs permanently open in the background. One of these is rtorrent. 2. I have mIRC running in the background. Both of the above were running before the update. Network All machines have Malwarebytes 3.5.1 installed and are as follows: 1. Main workstation where this issue occurs, Windows 10 1803 2. Supermicro server, no issue (even with 24 HDDs & 2 SSDs running, as well as an outgoing server) 3. Two old HP "microservers". Old AMD-based machines where Malwarebytes runs well. Screenshot This was taken as I am writing this post. Not only does Chrome have 21 tabs open, but a 4K YouTube video is playing less CPU resources are used. Conclusion Thank you for taking the time to read this. I look forward to any suggestions to rectify this problem.
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