IanGreen Posted January 28, 2018 ID:1209038 Share Posted January 28, 2018 Hi All, Well, after a day of absolute turmoil yesterday, thanks to this rogue update that was pushed at us by Malwarebytes, I retired to my bed believing I had a resolved and working version of MB when I closed down last night -- Not So!! This morning, on starting my PC, I get an "Unable to Connect the Service" message. Having reached the end of my tether as regards this Programme, I decided to Uninstall it and go find an alternative. However, running MB's own Uninstall programme results in a message of ---- "unins000.dat could not be opened. Cannot unistall" The file does exist, so why can I not remove this previously good but now somewhat flaky programme? Answers urgently requested please as I am sure there are better things to do in life than spend two days messing about with a computer programme. Ian Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209054 Share Posted January 28, 2018 Just an update on my earlier post. Thanks to a completely unrelated circumstance it was necessary for me to reboot my machine. Yes, you've guessed it --- MB loaded correctly, and without any human intervention too. It (MB) has been put on notice that, should it fail to load and run properly tomorrow morning ----- the big "Programme Eraser" will be implemented and MB will be no more, even if it means reformatting the drive to achieve it !!!!! Ian PS -- Screen shot of version numbers etc enclosed. Link to post Share on other sites More sharing options...
lock Posted January 28, 2018 ID:1209058 Share Posted January 28, 2018 Yesterday when I checked I had : so, something is not right with your version. Link to post Share on other sites More sharing options...
AlexSmith Posted January 28, 2018 ID:1209068 Share Posted January 28, 2018 @IanGreen sorry to hear you are having issues with our product. It looks like you are using an older version of Malwarebytes, which may be causing your issue. You can do an in-place upgrade by running our latest installer: https://downloads.malwarebytes.com/file/mb3 If you continue to encounter issues after that, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209088 Share Posted January 28, 2018 Hi Lock, Brilliantly spotted -- many thanks !!!! Ian ///////////////////////////////////////////////////////////////////////////////////////////////////////// Hi AlexSmith, I have followed your instructions by installing the latest version. The latest set of version/update numbers are displayed on the attached screen-shot. I look forward to seeing how MB performs throughout the remainder of the day and, more particularly, on start-up tomorrow. Ian Link to post Share on other sites More sharing options...
JGarnett Posted January 28, 2018 ID:1209092 Share Posted January 28, 2018 Try and see if it will check for updates...I got this far with the installer but it won't connect for updates and has knocked out windows defender updates and windows system updates too ( I have posted a thread). Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209119 Share Posted January 28, 2018 Hi JGarnett, I just ran the update and it appeared to perform OK -- albeit it returned a "no updates available" message. I thought Microsoft (or Malwarebytes) advised against the running of Defender when other spyware/malware detection was being used? I certainly haven't used Defender for well over a year now. I have also disabled ALL Microsoft updates (system and otherwise) and have a much healthier, efficient, and trouble-free system as a result. Last Microsoft update I did was for Service Pack 1 and, apart from Microsoft Word and Excel, have removed everything "Microsoft" from my machines. I am running Win 7 Ultimate 64 bit across all my machines and will never entertain Win 8, 10, or any other versions they come up with. Sorry I can't help any more. Ian Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209392 Share Posted January 28, 2018 4 hours ago, IanGreen said: I thought Microsoft (or Malwarebytes) advised against the running of Defender when other spyware/malware detection was being used? Malwarebytes is designed to run alongside AV programs as it is not an AV program. 4 hours ago, IanGreen said: I have also disabled ALL Microsoft updates (system and otherwise) and have a much healthier, efficient, and trouble-free system as a result. for security reasons that is bad advice to offer people. What you do with your own computer is up to you. 4 hours ago, IanGreen said: Last Microsoft update I did was for Service Pack 1 and, apart from Microsoft Word and Excel, have removed everything "Microsoft" from my machines. I am running Win 7 Ultimate 64 bit across all my machines and will never entertain Win 8, 10, or any other versions they come up with. Also, that is up to you as it is your own computer but it it is not good to recommend these steps to others. At at least not on public forum dedicated to security. Link to post Share on other sites More sharing options...
lock Posted January 28, 2018 ID:1209414 Share Posted January 28, 2018 20 minutes ago, Porthos said: Malwarebytes is designed to run alongside AV programs as it is not an AV program. There is no antivirus company which will advice you to run MBAM along their product. At best, MBAM is being "tolerated" at your own risk and you have to create so called "exceptions" in both programs. Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209420 Share Posted January 28, 2018 Porthos, My comment on MB running alongside Defender was merely an observation based on what I THOUGHT I had heard, or been told, at some time. -- The use of the "?" tends to imply a differentiation between fact and speculation, perhaps encouraging discussion on the subject too. Disabling of MS Updates was a statement -- NOT ADVICE. -- It was included as an explanation as to why I could not respond to JGarnett's system updates having been wiped out The further information on updating was simply an adjunct to that already stated and was NOT a recommendation. Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209423 Share Posted January 28, 2018 Hi lock, Thanks for posting that as I felt 99% I had been so advised in the past -- but there's always someone going to disagree I suppose. Anyway, thankfully my MB appears to be working flawlessly again so, until the next time ----- Thanks again. Ian Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209429 Share Posted January 28, 2018 3 minutes ago, IanGreen said: perhaps encouraging discussion on the subject too. Discussion is always welcome but in the general area not in the middle of a help thread. https://forums.malwarebytes.com/forum/35-general-chat/ Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209438 Share Posted January 28, 2018 Porthos, Jumping the gun a bit aren't you?? I said it can encourage discussion - I did NOT start a discussion, nor did any discussion on the subject transpire. Link to post Share on other sites More sharing options...
screamer Posted January 28, 2018 ID:1209443 Share Posted January 28, 2018 You're lucky, my main PC doesn't find its bootloader now Was working fine before this problem Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209449 Share Posted January 28, 2018 5 minutes ago, IanGreen said: I said it can encourage discussion - I did NOT start a discussion, nor did any discussion on the subject transpire. Just offering the correct place to hold that discussion for others reading will know. No disrespect intended. Link to post Share on other sites More sharing options...
AlexSmith Posted January 28, 2018 ID:1209456 Share Posted January 28, 2018 10 minutes ago, screamer said: You're lucky, my main PC doesn't find its bootloader now Was working fine before this problem @screamer that sounds like you have a different issue. I have split your other reply in another thread in to it's own topic so we can dive in to this directly: https://forums.malwarebytes.com/topic/220375-cant-find-bootloader/ Link to post Share on other sites More sharing options...
IanGreen Posted January 28, 2018 Author ID:1209466 Share Posted January 28, 2018 16 minutes ago, screamer said: You're lucky, my main PC doesn't find its bootloader now Was working fine before this problem Hi screamer, Well, that is way outside of my knowledge zone, so all I can do is to wish you all the very best --- although I've just noticed an intervention from AlexSmith into your problem He is the Guy who sorted mine, so you are in good hands. Good luck, Ian Link to post Share on other sites More sharing options...
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