bundyboy Posted January 28, 2018 ID:1208976 Share Posted January 28, 2018 Hi, i had problems that Real-Time Web Protection won't turn on, and i followed this tutorial: Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions but after reboot it did not asked me do i want to install a fresh copy of Malwarebytes.... and i needed to install it manually... but now i dont know my licence key.... also before unistall i have done mb-check-results and there i have licence.conf file and other also. so please tell me how can i find what is my my licence key ? Thank you Link to post Share on other sites More sharing options...
bundyboy Posted January 28, 2018 Author ID:1209250 Share Posted January 28, 2018 anyone Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209289 Share Posted January 28, 2018 7 hours ago, bundyboy said: so please tell me how can i find what is my my licence key ? So to clarify, Malwarebytes did not automatically activate after the clean install and is in free mode? Link to post Share on other sites More sharing options...
bundyboy Posted January 28, 2018 Author ID:1209320 Share Posted January 28, 2018 26 minutes ago, Porthos said: So to clarify, Malwarebytes did not automatically activate after the clean install and is in free mode? yes, after reboot it did not asked me what i want... after reboot nothing happend... and then i needed to install it manually the Malwarebytes. now its in free mode. but before unistall i have done mb-check-results and there i have licence.conf file and other also. so please tell me how can i find what is my my licence key ? thank you Link to post Share on other sites More sharing options...
AlexSmith Posted January 28, 2018 ID:1209378 Share Posted January 28, 2018 55 minutes ago, bundyboy said: yes, after reboot it did not asked me what i want... after reboot nothing happend... and then i needed to install it manually the Malwarebytes. now its in free mode. but before unistall i have done mb-check-results and there i have licence.conf file and other also. so please tell me how can i find what is my my licence key ? thank you If you can send me a private message with your license.conf file, I may be able to help. Link to post Share on other sites More sharing options...
bundyboy Posted January 29, 2018 Author ID:1209937 Share Posted January 29, 2018 21 hours ago, AlexSmith said: If you can send me a private message with your license.conf file, I may be able to help. Ok. please I am ending private message now to you Thank you Link to post Share on other sites More sharing options...
AlexSmith Posted January 29, 2018 ID:1210170 Share Posted January 29, 2018 @bundyboy just posting here in case you haven't checked your private messages yet. I sent you a couple of updates that I need your input on. I want to get you back up and running as fast as possible. Thanks!! Link to post Share on other sites More sharing options...
bundyboy Posted January 30, 2018 Author ID:1210325 Share Posted January 30, 2018 6 hours ago, AlexSmith said: @bundyboy just posting here in case you haven't checked your private messages yet. I sent you a couple of updates that I need your input on. I want to get you back up and running as fast as possible. Thanks!! ok. I am sending to you msg now Link to post Share on other sites More sharing options...
AlexSmith Posted January 31, 2018 ID:1210857 Share Posted January 31, 2018 @bundyboy check your PM when you got a moment. It's good news. Link to post Share on other sites More sharing options...
bundyboy Posted January 31, 2018 Author ID:1210895 Share Posted January 31, 2018 3 hours ago, AlexSmith said: @bundyboy check your PM when you got a moment. It's good news. Great Thank you friend Link to post Share on other sites More sharing options...
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