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MBAMService is eating all of my RAM (16GB)

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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JackBBB

JackBBB

Posted
Posted (edited)

Can someone (not a bot) at least let us know if this is a common issue or something new? I too am seeing most of my 16GB used up by the mbamservice.exe process. It is so bad that some programs won't even respond.

Even stranger is that this is with malwarebytes disabled in the task tray.

I'd like some idea of what is going on before installing yet more stuff on this machine.

Edited by JackBBB
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THair

THair

Posted
Posted (edited)

I, too, it seems am having said same issues with MB3 on my two desktops. One crashed and the other is running a snail's pace. I shut down MB3 in both. I attempted to download the files that the automated reply to the opening comment generated, but the MB-check link just sits with a white page and doensn't do anything in FireFox.

 

Funny, I checked the update log for MB3 and it performed an update to the software at 5 minutes after 4pm greenwich time (just over an hour ago).........just saying

Edited by THair
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jamesandchey

jamesandchey

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Posted

#MeToo   In the meantime, you can go into the services.msc and disable the service by double clicking the service, choose 'Disabled' in the Startup dropdown and click Apply, if you are able to get the thing to stop before it automatically starts up again.

It seems to me that the service is having a problem trying to communicate with one of the Malwarebyte's servers causing the service to go into some loop which eats up memory bringing your system to a crawl. Two out of three of my computers had the issue this morning which tells me that it is not the application or the service, but the communication to one of the servers. We all are running the same operating system and same version of Malwarebytes. It seems the fix needs to be made to the service so that it won't go into a tail spin when it can't connect or communicate with a Malwarebyte server. An hour so so from now or tomorrow if it is running smoothly again, then you will know it is a problem with their server and not your machine or application/service, although a fix may need to be made to the service application. Hope this helps.

image.thumb.png.7f69f47ae035384c93fbfb09eed61300.png

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nikhils

nikhils

Posted
Posted

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.

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