MBAM locking up PC RAM & no protection

[CW1990]

My malwarebytes just locked up my PC since today. When I restarted my PC I noticed it is using an exorbitant amount of RAM to the point that my PC can barely do anything else. It is sucking up about 90% of my RAM at the moment.

The web protection is also disabled and refuses to be turned on.

Please help. I have already included the FRST log & MB Check log.

mb-check-results.txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Meathead]

Yes the latest update is effectively bricking the computer as it makes it so unresponsive it's impossible to use.

[JJMEYLAN]

Hi, J have the same problem today : exorbitant amount of RAM to the point that my PC can barely do anything else. It is sucking up about 90% of my RAM at the moment.

[JJMEYLAN]

And The web protection is also disabled and refuses to be turned on.

[JollyParrot]

Same problem here. "Malwarebytes Service" is using 94%+ of my system memory and almost 20%+ of my CPU!

 

 

What is going on? I rebooted, and did as the instructions said on the above post:

 

FRST.txt

mb-check-results.zip

 

Web protection refuses to turn on. Before the reboot the computer completely locked up, programs went blank and I couldn't click on anything. It sorted itself out after a minute, at which point I rebooted the PC.

Edited January 27, 2018 by JollyParrot

[johna00]

I'm having the same problem. Laptop has been working fine all morning and then when I got busy with something else for a few minutes, it was locked up at a black screen with the cursor spinning. The screen kind of reminded me of the verify installing a program (admin). Rebooted. Malwarebytes wouldn't start webprotection and ate up my ram again...

[nikhils]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.