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  1. I am experiencing stuttering and lag in my PC and I think it is due to heavy RAM usage. I have 8GB of RAM; however, even keeping firefox and steam open leads to 60% usage. I tried doing a zombie handles test and there were a lot of zombie handle processes; however, I do not know how to remove these.
  2. On startup my PC is at 81% ram usage and I have 16gb of ram. Currently my cached ram is 3.2gb and non-paged pool is 1.1gb. I'm on Windows 10 64-bit. I have already tried the regedit fix and that only lasted a day or two.
  3. I have been having the exact same problem recently. High RAM usage, not showing in task manager, but also my system becomes almost unresponsive. The problem immediately resolves itself when I close Malwarebytes, is this a problem with the latest version? I am running the latest versions of Windows 10 Home and Malwarebytes 3.
  4. The Malware Bytes Management Console has been spiking up to use all of the RAM on the machine and then slows until it stops responding. This started Monday when we were finally able to start getting machines back online from the weekend, and i'm sure is related to receiving all the data from the machines. I updated from 1.6x to 1.8.x last night, the licenses show licensed, but the RAM crawls back up until it's unresponsive again.
  5. I have not had any problems with this PC since it is a fairly recent build, however recently I have noticed excessive memory usage. I have 16GB of RAM in this computer which should have no problem running most applications, but there seems to be something taking up over 12GB of RAM at all times (as soon as the computer is booted up). Task manager is providing no information as to what it is, so I can only guess it is some kind of memory leak. Here is some more information about my computer: GeForce GTX 1070 Intel(R) Core(TM) I5-6600K CPU @ 3.50GHz 16 GM RAM Windows 10 Home Version 10.0.16299 Build 16299 Attached you will find images of my task manager while the problem is occurring, at first I assumed the problem was caused by the Anti-malware Service Executable from windows defender, but I no longer believe that is the issue.
  6. Hi, I am experiencing RAM hogging that is similar to the oops release of several weeks ago. Exiting MalwareBytes greatly reduces RAM usage by the MB service and restores my system to normal. Anyone else?
  7. Should I run some sort of test to see if this update that was released on last saturday cause any loss of integral files on my PC? Ive read on the main stick concerning this that it might cause loss of files in the HDD, but I wanna hear it from the developers themselves. I also ask because after some restarts (prior to the solution being published) my hard drive got 20gb of extra free space, but I dont know if that just was temporary files and whatnot (also not the first time my hdd frees up some space, usualy after a windows update, so that why im dubious)
  8. My machine has become unusable in the last couple of days. Malwarebytes uses all my memory and makes it virtually impossible to use the machine for anything else. I uninstalled and re-installed Malwarebytes to make sure I had the most up to date version of everything to see if that made a difference and no change. It starts off slowly using more and more RAM until (within about 3 minutes) it is using 97%+ of the memory and making it nearly impossible to open up any other programs. Just to send an email to Malwarebytes tech support using outlook took me over 30 minutes. I switched from Avast to this because I tried it out and it caught some PUPs that Avast missed so I purchased Malwarebytes. Now that my computer has become virtually useless for anything other than running Malwarebytes, I guess you could say it is more secure. If you can't get email or get on the internet with the machine, it's the ultimate in PC security. Since I have thus far received no response from Malwarebytes, I will have to assume that my best course of action is to remove the product and get something else, cancelling my subscription before it renews. Any suggestions on a good replacement? Please post suggestions here. I'm trying to find a good program that will allow me to still use the machine. Thank you.
  9. Is there any update for the memory leak problem since yesterday?
  10. My malwarebytes satrted to hog ALL of my memory, over 10GB and rising, soon hunderds of GB's and i have 8 for RAM. It doesn't want to scan, it doesn't want to enable real time protection anymore AND it auto starts itself every time i shut it down. It's literally become malware itself, what the censored is this? YES and i have tried malware clean install here
  11. This morning I was poking around on my laptop- only Chrome in the foreground, with MB premium running in the background, plus steam, and a few normal windows processes and junk. (I just reformatted last week.) Suddenly my computer started running very slow. I closed chrome first because it's more commonly my culprit, but the computer remained sluggish- it took a few minutes to launch Task Manager. I was surprised to see Malwarebytes service listed at 5,300-6,000mb, and I couldn't even open the program to see if it was scanning. I rebooted and launched ready manager and watched MB quickly work it's way up to the same 5gb range. I successfully ran a scan to see if something was going on- no results, though I noticed it had disabled my web protection. Computer is still running slow, MB is still running at about 5,600mb, and it doesn't seem to want to turn back on Web protection. It kind of just hangs on "Starting..." and eventually gives up. I'm new to the software, I used to use Avast. Any advice?
  12. Ok. I am an unhappy cookie this morning. Woke up to find that for some reason, the Malwarebytes service's memory usage keeps constantly increasing at an alarming rate (makes the PC unusable within 10 minutes of use, no joke) without there being any activity on my computer except me typing this in Notepad, because of the problem Malwarebytes is causing. Memory use as seen in Process Hacker goes as high as 13 Gb of memory (this PC has 16 gb) before Windows (7, 64 bits) starts complaining that I'm low on memory and must quit some programs. I never have the time to actually do this because MBM is continuing to increase its craziness in the background and the PC blackscreens and I have to hard-reset. I am having to type this in Notepad over several reboots + kills of the mbam service. It takes less than 8 minutes to end up in the same place with low system memory. I have disabled self-protection in order to turn the service off via the services console (services.msc) but it refuses to comply completely, and simply turns itself back on every time, where it repeats the cycle of quickly consuming all available RAM. I have disabled EVERY scan option, notification, check for updates etc. and yet memory usage continues to increase. In the time it took to type this message, it has gone up to 6gb so I'm killing it again. I am somewhat a fast typist, by the way. This obviously makes the computer unusable since I can't be expected to restart a ¦²¬²³¦ service every 6 minutes... I don't even think I have time enough between startup and it going insane to run the tools you've suggested to another user here. Oh, and less important but also relevant, CPU usage sits at a constant 25% even though nothing is happening. No scan; nothing. I am going to have to uninstall the program to use the PC at all, so please help fix this, quickly...! Here's the progression in Process Hacker: A few minutes later (meaning about 4, look at the Total CPU time) And then antother 1-2 minutes (and I just had to kill the service again while typing this) Keeps going And this is what I get when I try to kill the service, it does kill the process but immediately restarts it despite my having set Startup to Manual and Service to Disabled...
  13. My malwarebytes just locked up my PC since today. When I restarted my PC I noticed it is using an exorbitant amount of RAM to the point that my PC can barely do anything else. It is sucking up about 90% of my RAM at the moment. The web protection is also disabled and refuses to be turned on. Please help. I have already included the FRST log & MB Check log. mb-check-results.txt
  14. Today's Malwarebytes update seems to have broken the program. The Real-time Web Protection can't turn on and it has a memory leak that's eating up more RAM in a few seconds than funky computer games do in an hour. I've never seen a memory leak this bad. I'll attach the requested files from your scanners. We hope you fix this nonsense quickly. Otherwise I'm going to have to uninstall your glitchy program since I can't get it to stay shut off for long. Addition.txt FRST.txt mb-check-results.zip
  15. Read some of the forum posts and it seems like this is a widespread issue with MWB or something interacting with it. Making a unique post because I noticed the issue on both my desktop and laptop at about the same time (thank you Rainmeter). Noticed that MWB was turning off live web protection on it's own and got concerned when I found it was doing it on both my laptop and PC. When I was troubleshooting on my own (why isn't it working, oh hey MWB is eating all of my RAM and CPU, restart PC, turn off MWB & turn back on MWB, reinstall MWB, power cycle PC, etc.) my desktop threw an error window with the text "Unable to contact license server". Attached the mb-check-results from my laptop, and will do the same for desktop if necessary. mb-check-results.zip
  16. Hello, I woke up my desktop this morning and saw malwarebytes app eating 13 gigs from my 16 gigs of RAM. Web protection was turned off. Reboot didn't helped to turn it on again. I did clean re-install and now it seems to work fine ... I'm very experienced with my OS and hardware and there is nothing wrong with it. I don't use any antiviruses etc. instead of Defender and Malwarebytes. So nothing was blocking it etc. Also I checked all the processes before I restarted PC and there was nothing strange running on. Please patch it - this problem occurs since months for different Malwarebytes Users.
  17. While I was asleep, MBAM started having high RAM usage, and began crashing other programs on my computer. Attached are the logs as per MBAM reporting. mb-check-results.zip
  18. Just like the title says, my Malwarebytes is using way to much RAM. Same goes as for the CPU usage. (as seen in the picture) The program isn't scanning or doing anything at all and I have no clue how this is happening. I hadn't had this problem until recently and I'm not sure on how to fix this. I already tried uninstalling by using the cleaner and reinstalling it but I had no luck in that. Can you guys help me with fixing this problem? Thank you
  19. I'm Very Unhappy With Malwarebytes - Paid My laptop (Windows 10) is only a few months old. And today MB almost killed it. I just pray to god there hasn't been any lasting damage. I was only reading a book from google play when my laptop just went crazy, freezing and crashing, and MB real time protection was turned Off. After googling with my Chromebook. Because it certainly wasn't possible to google with my laptop. I realised the problem was MB. I tried to uninstall MB but that wasn't possible. It was acting more like a virus than an antimalware. For anyone else with this problem - This is what I did... 1) Start Windows In Safe Mode Instructions For Windows 10: https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode Note: Use the second set of instructions. From The Sign In Screen. Keeping your finger on the Shift Key as you click Restart and still keep your finger on the Shift Key if you have to click Restart Anyway. Note: I Chose Option 4 From The Menu... Safe Mode Without Network (Internet) 2) Uninstall Malwarebytes Note: If nothing happens for ages... Just Wait! It took a good five minutes or more before the uninstall bar started moving and it was uninstalled. I Will NOT Be Reinstalling Malwarebytes. Especially if the Free Version has done the same to my sons Windows 7 Desktop. I'm to scared and worn out to turn it ON and find out at the moment. Safe Mode Instructions For Windows 7: https://support.microsoft.com/en-gb/help/17419/windows-7-advanced-startup-options-safe-mode Safe Mode Instructions For Windows 8: https://support.microsoft.com/en-gb/help/2809468/how-to-easily-enter-safe-mode-in-windows-8-one-click-series
  20. Hi. While using my computer today, my computer suddently froze. I had to power it down by holding the power button. When I rebooted, Real Time Protection on Malwarebytes wouldn't start properly (it just says "starting" and never completes). Also, in Task Manager, I'm noticing the process called MBAMService.exe is using multiple gigabytes of RAM, and keeps rising up. I've seen it up in 10GB RAM usage, but I always end the process before it gets any higher. I tried running scans on Malwarebytes, Windows Defender and AVG, all being able to successfully perform the scan, but they do not detect anything. I uninstalled Malwarebytes and tried installing it again. After entering the MB License, causing the Real Time Protection to attempt starting, the high RAM usage starts happening again. I then tried running mb-clean to re-install Malwarebytes. Doing this changed nothing. At this point I have Malwarebytes uninstalled until I have something else to try out. I really do not notice any other oddities on my computer. With it uninstalled everything seems fine, but I obviously want MB up and running again, and also I'd like to find out if there is anything else strange happening on my PC. Please come with some suggestions or instructions on what else can be done or checked to resolve this. I can provide more info if it is requested. Thanks in advance!
  21. What the f*** is going on with you, Malwarebytes? Every f****** week a new problem comes up with your program. Every day I have to restart my notebook because web protection deactivates. And now you decide to use all the RAM and CPU. Congratulations, you are a disgrace! I regret buying the premium. And f*** your automatic answer! Have at least the decency to have a real person answer the questions.
  22. Hi! MBAMService.exe is using a lot of ram on my computer. 150 MB and higher. Is this normal ?
  23. On Monday, I received the upgrade to Malwarebytes 3.0.6 from the previous one and I have to say, I am not happy with it at all. My main gripe is that it has become more resource-heavy when one of its processes, "MBAMProcess", takes up over 300MB of memory and with that number being higher than "explorer.exe" and "svchost.exe" combined, and even worse when I have Mozilla Firefox open that also consumes memory, and this is because I only have 4GB of memory for this laptop (which is a Dell Inspiron N7010) and when I performed the first scan with it, the laptop is forced to work harder as it causes its fan to spin faster, implicating that the scanning process is now much more intense and to be frank, is not good for a seven-year old machine. Don't want the fan to wear out each time I do a scan. Also, the animations within the program are somewhat choppy even during the scan and from what I've seen and experienced, I feel this is more optimised for Windows 10 but that's solely my opinion. Unhappy with this, I decided to downgrade it back to but after I did that, I am denied of real-time protection and with the program nagging me to upgrade each time I open it. Even if this has three more months of support, I feel this is entirely not fair unless I done something wrong. According to the FAQ, I didn't know you had to reboot after the removal of the new version and then install the older one. Maybe that's why I'm getting this but, I don't know. I don't really want to part with the software itself as it has been very good to me since I had it, and I hope things will change for the next release even with what I said above.
  24. Hello Malwarebytes Forums, I am not sure if this issue has already been reported or known about, but I would like to report an issue regarding the high CPU usage and memory the process MBAMService.exe uses in the premium version of Malwarebytes 3.0. The issue is, everytime you use your web browser, whether it's the web browser loading web pages for example, MBAMService.exe would just hog the CPU usage until the the web browser is complete loading the web page you wanted. This is possibly due to the Web Protection feature in the Malwarebytes 3.0 program, maybe? Anyways, this kind of CPU usage behavior MBAMService.exe is doing can really stress and/or strain a computer with a dual-core only CPU if anyone here is still using those kinds of CPU's, because you have the web browser using the CPU when it's loading web pages, and then you have MBAMService.exe hogging the CPU as well until the web browser is complete loading the web page, making the dual-core only CPU briefly go up to 100% CPU usage. I have Malwarebytes version 3.0.5 installed on this computer, and this CPU Usage issue is still happening on 3.0.5. This never happened at all when I was still using Malwarebytes Anti-Malware version 2.2 on this computer before I upgraded to the new Malwarebytes version 3.0 program, and I hope that this issue can get fixed. Here is a picture of Windows Task Manager in Windows 7 Home Premium 32 Bit (my laptop computer, with a dual-core only CPU) showing the MBAMService.exe process doing it's high CPU Usage work while Mozilla Firefox, (my main web browser that I use) is loading web pages. There are no scans or updating being ran while doing this. This is between both the web browser, (Mozilla Firefox) & MBAMService.exe. Thanks, - sfermani1996
  25. I don't know if it is normal or not but I guess it is not. My Malwarebytes is Premium. The Malwarebytes of my desktop only consumes total of 70MB and I got this amount of usage on my laptop.
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