Web Protection Will not stay on

[Kp1512]

21 minutes ago, Swiped said:

Hi Everyone,

We're aware of an issue with a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. We are triaging this right now with all hands on deck. 

We apologize for any inconvenience this has caused and are working hard to get a patch pushed out.

Thanks

I guess we all wait  whilst they probably need to do a full RCA on this...I am sure they have all people on this....as stuff like this has immense negative effects on reputation. 

[BjornH]

Still no go on win10 insider on virtualbos. It updated now.. Will install it again my pc when it works in virtualbox win

Edited January 27, 2018 by BjornH

[Swiped]

Hi Everyone,

We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. 

[bennysp]

25 minutes ago, Castellar said:

POSSIBLE SOLUTION?

I stopped the application with Task Manager, uninstalled it, then ran MB-Clean (see link at bottom of post), rebooted, reinstalled and everything seems OK now. Web Protection working, no high CPU or memory usage. FYI I am running Widows Defender and Acronis Active Protection.

 

This worked for me as well.  

[BjornH]

Thanks for the staff to reply on weekends.. "Following it"

[BMD]

1 minute ago, Swiped said:

Hi Everyone,

We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. 

Yes, this has worked for me.

[BMD]

Urghh, threats ID'd 6.

[Castellar]

1 minute ago, BjornH said:

Thanks for the staff to reply on weekends.. "Following it"

 

2 minutes ago, Swiped said:

Hi Everyone,

We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. 

Yes, thanks for quick action. 

[BjornH]

18 minutes ago, Castellar said:

Click on the top line "respinoza created a topic in Malwarebytes 3" and you get to a page where he MB Clean link is halfway down. It won't allow me to post the link without producing the picture...

 

Didn't find it in the link, but google helped me to find it :-) But thank you for your effort :-)

[shomettec]

I have already received 6 phone call today for this problem. Here's how to fix it (Shorthand).

1. Open Malwarebytes and click on my account. Write down your key.

2. Deactivate license.

3. Go to google.com and search for "mb-clean". Download and run - reboot as needed.

4. Go to malwarebytes.com. Download and install latest free version.

5. Enter key if needed.

 

Thank you,

Cliff

http://www.cliffshomette.com

 

Edited January 27, 2018 by shomettec

[DenKat]

Quote

Same Problem! Worked fine yesterday!

 

[rogerlaw19]

Update worked for me too!

[BjornH]

Seems to be working on virtualbox for now. Will wait for reports before I install it again on my pc.. Time on pic is in CET ;-)

Edited January 27, 2018 by BjornH

[Kp1512]

Worked for me after an Update and Reboot.

[numpdog]

27 minutes ago, Swiped said:

Hi Everyone,

We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. 

This did NOT work for me. I stopped MWB and restarted, then it worked for just a couple of minutes before Web Protection turned itself back off!

[Kingdom]

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing installation. No need for an uninstall. Restart, Check Protection Done.

[BjornH]

Just now, Kingdom said:

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing installation. No need for an uninstall. Restart, Check Protection Done.

Did the same an hour ago. didn't work then. Next time I will use mb clean and enter my code..

[WhiteKelly]

It seems to be working. Updated, web protection turned on.

Tho it was kinda weird there for a while, browser crashed, had a hard time restarting computer and so on..

Well, for now it seems to be fine again. Thanks Malwarebytes for the quick fix, on a saturday!

[Hyncharas]

Thank you MB, my application is now working as well...

In respect of those where it isn't, using MB-clean and then a reinstall with the new setup.exe may be your best bet.

Edited January 27, 2018 by Hyncharas

[numpdog]

After one more reboot after the update, seems to be ok now.

[BjornH]

Installed it on my main pc again.. It seems to work now. Didn't even clean registry entries, but it didn't remember the keys so I had to find my text file with it. Luckily I found it 
and my premium is again activated. Setup didn't remember my earlier scans so that's what I have to do now to get rid of the ugly exclamation mark in systray 

Hopefully is works as intended now

[thisisu]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.