respinoza

Malwarebytes Support Tools

3 posts in this topic

ID: 1   Posted (edited)

** Download MB-Check Here **

How to use it?

  1. Download the latest version of MB-Check by clicking the link above
  2. Double-click and run mb-check.exe 
  3. A command window will appear stating "running mb-check" followed by "running mb-grab"
  4. Upon completion, a prompt will appear letting you know it's done and the "mb-check-results.zip" file will be on your desktop
  5. Attach the "mb-check-results.zip" file to your support case and/or your forums thread for further assistance

Changelog:

Spoiler

MB-Check 3.1.1.1003 

  • Added ability to detect legacy versions of Malwarebytes Anti-Malware  
  • Added ability to download and run "mbam-check.exe" to perform diagnostics if Malwarebytes Anti-Malware is installed
  • Added errors in the log output if the "mbam-check.exe" download failed
  • Fixed issue when the product Uninstaller Registry Key is missing the log output is incomplete
  • Fixed issue with missing ServiceConfig.json file in the log output
  • Fixed issue with incorrect status of Windows 10 registered security software

MB-Check 3.1.0.1002

  • Added support for Malwarebytes 3.1
  • Added automated log collection features with the integration of MB-Grabfiles
  • Fixed logging issue with usernames that contain unicode characters
  • Fixed collection of certain duplicate files from Malwarebytes 2.x installations
  • Fixed failed detection of Malwarebytes 2.x install
  • Fixed the double slashes contained in the log output
  • Fixed and removed unwanted log entries in the output when uninstall registry key is missing

Overview of MB-Check:

Spoiler

What is MB-Check?

MB-Check is a tool developed by Malwarebytes to assist with the following:

  • Analyzing information about the install state as well as gathering log files from the following products
    • All versions of Malwarebytes 3.x
    • All versions of Malwarebytes Anti-Malware 2.x 
    • All versions of Malwarebytes Anti-Malware 1.x
  • Generating a zip file (mb-check-results.zip) which contains the aforementioned information and files

The zip file (mb-check-results.zip) can then be share with the individual(s) helping you (Malwarebytes Customer Success Team, Community / Forums Helpers, etc).

When to use MB-Check?

  • If you are having an issue with Malwarebytes products, MB-Check can be used to automatically gather information for troubleshooting
  • If you want to verify if there are any files left over after uninstallation 

What operating systems can I use MB-Check on?

  • Windows 10 (32/64-bit) 
  • Windows 8.1 (32/64-bit) 
  • Windows 8 (32/64-bit) 
  • Windows 7 (32/64-bit) 
  • Windows Vista (Service Pack 1 or later, 32/64-bit)
  • Windows XP (Service Pack 3 or later, 32-bit only)
Edited by respinoza

Share this post


Link to post
Share on other sites

ID: 2   Posted (edited)

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 

Changelog:

Spoiler

MB-Clean 3.1.0.1004:

  • Added operating system error codes in the log output to help with troubleshooting
  • Fixed issue with protection drivers not deleting successfully. 

MB-Clean 3.1.0.1002:

  • Added support for Malwarebytes 3.1
  • Added option to install Malwarebytes 3.x after performing a clean up of Malwarebytes Anti-Malware 2.x
  • Added ability to preserve license key information from Malwarebytes Anti-Malware 2.x clean up
  • Added the ability to perform post reboot clean up if the computer is running on battery power
  • Added enhancements to the clean up process for corrupted or incomplete installs
  • Added version of the tool in the log output
  • Added indicator for successful product installations performed after clean up
  • Added additional logging if a user cancels the download for Malwarebytes 3.x 
  • Fixed logging issue with usernames that contains a space
  • Fixed typos in the log output 

MB-Clean 2.4.1.1021:

  • Added clean up logic if the uninstaller registry key is missing or corrupt
  • Added option to download Malwarebytes 3.x again if it fails due to connection issues
  • Added behavior to launch Malwarebytes 3.x after successful install
  • Added user logging and error messages
  • Fixed download failures of Malwarebytes 3.x in XP operating systems
  • Fixed issue with appending license key file with multiple keys
  • Fixed issue with overwriting log entries from unins000.exe
  • Fixed issue where scheduled task for post reboot clean up was left behind
  • Fixed issue where we delete 3rd party files if they reside in the software install directory

MB-Clean 2.4.1.1015:

  • Added ability to automatically backup Malwarebytes 3.x license key
  • Added ability to automatically download, install and activate Malwarebytes 3.x
  • Updated log file to "mb-clean-results.txt"
  • Prevented multiple instances of MB-Clean from running

Overview of MB-clean:

Spoiler

What is MB-Clean?

MB-Clean (aka Malwarebytes Cleanup Utility) is a tool developed by Malwarebytes to assist with the following:

  • Fully removing the following products:
    • All versions of Malwarebytes 3.x
    • All versions of Malwarebytes Anti-Malware 2.x 
    • All versions of Malwarebytes Anti-Malware 1.x
    • All versions of Malwarebytes Anti-Exploit 1.x
  • Backing up of Malwarebytes 3.x license key
  • Downloading of the latest Malwarebytes 3.x
  • Installing the latest Malwarebytes 3.x and injecting the backed up license key

Note: MB-Clean replaces the legacy version of mbam-clean.

What do I need to know before running MB-Clean?

  • Warning: although it automatically backs up and injects the license key, it's recommend you backup or obtain the licensing information before running the tool in order to restore the paid version
  • Warning: we also recommend deactivating the product before running the tool. Refer to the links under "Helpful Resources" for detailed instructions
  • It does not clean Malwarebytes Anti-Malware for Mac or Malwarebytes Anti-Malware Mobile

When to use MB-Clean?

  • If you are having trouble uninstalling any of the supported products mentioned above 
  • If you are having trouble upgrading to a newer version
  • If you are getting access denied or failed to delete errors during removal
  • If real-time protection is having trouble starting

What operating systems can I use MB-Clean on?

  • Windows 10 (32/64-bit) 
  • Windows 8.1 (32/64-bit) 
  • Windows 8 (32/64-bit) 
  • Windows 7 (32/64-bit) 
  • Windows Vista (Service Pack 1 or later, 32/64-bit)
  • Windows XP (Service Pack 3 or later, 32-bit only)

Helpful resources

If you have any additional questions or need assistance please contact support.

 

Edited by respinoza

Share this post


Link to post
Share on other sites

ID: 3   Posted (edited)

We're super excited to announce availability of an update to both our MB-Check and MB-Clean utilities. For MB-Check, we've updated this to included both support for the latest Malwarebytes 3.1 as well as the ability to automatically collect log files. For MB-Clean, this has also been updated to support the latest Malwarebytes 3.1 as well as some other sweet enhancements.

See above to get the latest versions as well as the detailed changelogs: MB-Check | MB-Clean

 

Edited by msherwood

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.