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** Download MB-Check Here **

How to use it?

  1. Download the latest version of MB-Check by clicking the link above
  2. Double-click and run mb-check.exe 
  3. A command window will appear stating "running mb-check" followed by "running mb-grab"
  4. Upon completion, a prompt will appear letting you know it's done and the "mb-check-results.zip" file will be on your desktop
  5. Attach the "mb-check-results.zip" file to your support case and/or your forums thread for further assistance

Changelog:

Spoiler

MB-Check 3.1.8.1000

  • Added mbshlext_proto to the list of blacklisted files for the zip output 

MB-Check 3.1.7.1002

  • Added ability to collect mbshlext_proto file (Required for Malwarebytes 3.2)
  • Added Malwarebytes 3.x uninstallation files to the ignore list
  • Fixed issue that prevented files from being copied in Windows 10
  • Fixed false positive for missing file regarding malwarebytes_assistant.exe
  • Fixed crashes caused by copying folders that are locked and not accessible
  • Fixed case sensitivity issue causing false positive reports for missing files

MB-Check 3.1.6.1002 

  • Added ability to collect mb-clean-results.txt file in the temp folder (Required for Malwarebytes 3.2)
  • Added ability to collect mb_setup.log file in the temp folder (Required for Malwarebytes 3.2)
  • Added ability to check if Malwarebytes files are missing from the Programdata folder
  • Fixed issue causing blacklisted files to be collected in the zip output for Malwarebytes Anti-Malware 2.x
  • Fixed crash when Malwarebytes Endpoint Agent is installed 
  • Fixed false positive for missing "Quarantine" folder in new installations of Malwarebytes 3.x
  • Fixed error logging when files cannot be copied to the zip output

MB-Check 3.1.5.1001

  • Added mb-grab-errors.txt to log errors that occur when copying a file to the archive file (.zip).
  • Fixed log output name to mb-check-results.txt.
  • Fixed the ability to press "Enter" to accept the EULA and completion messages.
  • Fixed issue that prevents CheckResults.txt from being copied to the archive file (.zip). 

MB-Check 3.1.4.1002

  • Added ability to collect Malwarebytes 3 setup logs generated within the last 6 months.
  • Added ability to collect AdwCleaner logs generated within the last 7 days.
  • Added ability to collect Farbar Recovery Scan Tool (FRST) logs generated within the last 7 days.
  • Added ability to collect Junkware Removal Tool (JRT) logs.
  • Added the Malwarebytes End User License Agreement (EULA) before starting up.

MB-Check 3.1.2.1001

  • Added ability to check and log Anti-Exploit configuration settings
  • Added path to the location of mb-check.exe in the log output
  • Fixed false positive on missing subfolders
  • Fixed failed download and execution of "mbam-check.exe" when legacy products are detected on XP operating systems

MB-Check 3.1.1.1003 

  • Added ability to detect legacy versions of Malwarebytes Anti-Malware  
  • Added ability to download and run "mbam-check.exe" to perform diagnostics if Malwarebytes Anti-Malware is installed
  • Added errors in the log output if the "mbam-check.exe" download failed
  • Fixed issue when the product Uninstaller Registry Key is missing the log output is incomplete
  • Fixed issue with missing ServiceConfig.json file in the log output
  • Fixed issue with incorrect status of Windows 10 registered security software

MB-Check 3.1.0.1002

  • Added support for Malwarebytes 3.1
  • Added automated log collection features with the integration of MB-Grabfiles
  • Fixed logging issue with usernames that contain unicode characters
  • Fixed collection of certain duplicate files from Malwarebytes 2.x installations
  • Fixed failed detection of Malwarebytes 2.x install
  • Fixed the double slashes contained in the log output
  • Fixed and removed unwanted log entries in the output when uninstall registry key is missing

Overview of MB-Check:

Spoiler

What is MB-Check?

MB-Check is a tool developed by Malwarebytes to assist with the following:

  • Analyzing information about the install state as well as gathering log files from the following products:
    • All versions of Malwarebytes 3.x
    • All versions of Malwarebytes Anti-Malware 2.x 
    • All versions of Malwarebytes Anti-Malware 1.x
  • Collect and copy log files found in the default location for the following applications:
    • All versions of AdwCleaner (Maximum of 5 logs that are less than 7 days old)
    • All versions of Junkware Removal Tool
    • All versions of Farbar Recovery Scan Tool (Maximum of 5 logs that are less than 7 days old)
  • Generating a zip file (mb-check-results.zip) which contains the aforementioned information and files

The zip file (mb-check-results.zip) can then be shared with the individual(s) helping you (Malwarebytes Customer Success Team, Community / Forums Helpers, etc).

When to use MB-Check?

  • If you are having an issue with Malwarebytes products, MB-Check can be used to automatically gather information for troubleshooting
  • If you want to verify if there are any files left over after uninstallation 

What operating systems can I use MB-Check on?

  • Windows 10 (32/64-bit) 
  • Windows 8.1 (32/64-bit) 
  • Windows 8 (32/64-bit) 
  • Windows 7 (32/64-bit) 
  • Windows Vista (Service Pack 1 or later, 32/64-bit)
  • Windows XP (Service Pack 3 or later, 32-bit only)
Edited by respinoza
Updated Changelog

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Posted (edited)

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 
    • Attach the log file to your support case and/or your forums thread for further assistance

Changelog:

Spoiler

MB-Clean 3.1.0.1031

  • Added ability to cleanup .msi installation of Malwarebytes Anti-Malware
  • Added ability to cleanup .msi installation of Malwarebytes Anti-Exploit
  • Added ability to cleanup .msi installation of Malwarebytes Anti-Rasomware

MB-Clean 3.1.0.1027

  • Added ability to cleanup .msi installation of Malwarebytes Cloud Agent
  • Fixed incomplete cleanup of Malwarebytes Anti-Exploit on Windows 10 systems

MB-Clean 3.1.0.1023

  • Added ability to cleanup Malwarebytes Cloud Agent
  • Added ability to cleanup MBAMChameleon driver if the uninstall process fails

MB-Clean 3.1.0.1021

  • Fixed issue that prevented successful clean up of Malwarebytes Anti-Exploit version 1.07.1.1015.

MB-Clean 3.1.0.1014:

  • Fixed issue where MB-Clean attempts to delete %systemroot%\System32\drivers\ directory. Note: No harm is actually done to the system, this directory was not and cannot be deleted as it is protected by Windows. 

MB-Clean 3.1.0.1013:

  • Added ability to cleanup Malwarebytes Anti-Exploit when the uninstall key is missing or the product is partially installed 
  • Added ability to cleanup Malwarebytes Anti-Ransomware when the uninstall key is missing or the product is partially installed
  • Added the Malwarebytes End User License Agreement (EULA) before starting up
  • Added the version number to the log output

MB-Clean 3.1.0.1008: 

  • Added ability to detect and remove Malwarebytes Anti-Ransomware
  • Added ability to remove active protection drivers when the uninstaller fails
  • Added ability to continue cleanup process if the uninstaller hangs
  • Added ability to backup license key to mb-licenseinfo.txt and save it to the desktop
  • Added confirmation prompt when cleanup or reinstallation is complete
  • Added ability to append log output after every cleanup attempt

MB-Clean 3.1.0.1004:

  • Added operating system error codes in the log output to help with troubleshooting
  • Fixed issue with protection drivers not deleting successfully. 

MB-Clean 3.1.0.1002:

  • Added support for Malwarebytes 3.1
  • Added option to install Malwarebytes 3.x after performing a cleanup of Malwarebytes Anti-Malware 2.x
  • Added ability to preserve license key information from Malwarebytes Anti-Malware 2.x cleanup
  • Added the ability to perform post reboot cleanup if the computer is running on battery power
  • Added enhancements to the cleanup process for corrupted or incomplete installs
  • Added version of the tool in the log output
  • Added indicator for successful product installations performed after cleanup
  • Added additional logging if a user cancels the download for Malwarebytes 3.x 
  • Fixed logging issue with usernames that contains a space
  • Fixed typos in the log output 

MB-Clean 2.4.1.1021:

  • Added cleanup logic if the uninstaller registry key is missing or corrupt
  • Added option to download Malwarebytes 3.x again if it fails due to connection issues
  • Added behavior to launch Malwarebytes 3.x after successful install
  • Added user logging and error messages
  • Fixed download failures of Malwarebytes 3.x in XP operating systems
  • Fixed issue with appending license key file with multiple keys
  • Fixed issue with overwriting log entries from unins000.exe
  • Fixed issue where scheduled task for post reboot cleanup was left behind
  • Fixed issue where we delete 3rd party files if they reside in the software install directory

MB-Clean 2.4.1.1015:

  • Added ability to automatically backup Malwarebytes 3.x license key
  • Added ability to automatically download, install and activate Malwarebytes 3.x
  • Updated log file to "mb-clean-results.txt"
  • Prevented multiple instances of MB-Clean from running

Overview of MB-Clean:

Spoiler

What is MB-Clean?

MB-Clean (aka Malwarebytes Cleanup Utility) is a tool developed by Malwarebytes to assist with the following:

  • Fully removing the following products:
    • All versions of Malwarebytes Cloud Agent
    • All versions of Malwarebytes 3.x
    • All versions of Malwarebytes Anti-Malware 2.x 
    • All versions of Malwarebytes Anti-Malware 1.x
    • All versions of Malwarebytes Anti-Exploit 1.x
  • Backing up of Malwarebytes 3.x license key
  • Downloading of the latest Malwarebytes 3.x
  • Installing the latest Malwarebytes 3.x and injecting the backed up license key

Note: MB-Clean replaces the legacy version of mbam-clean.

What do I need to know before running MB-Clean?

  • Warning: although it automatically backs up and injects the license key, it's recommend you backup or obtain the licensing information before running the tool in order to restore the paid version
  • Warning: we also recommend deactivating the product before running the tool. Refer to the links under "Helpful Resources" for detailed instructions
  • It does not clean Malwarebytes Anti-Malware for Mac or Malwarebytes Anti-Malware Mobile

When to use MB-Clean?

  • If you are having trouble uninstalling any of the supported products mentioned above 
  • If you are having trouble upgrading to a newer version
  • If you are getting access denied or failed to delete errors during removal
  • If real-time protection is having trouble starting

Does MB-Clean support any command-line switches?

Yes, MB-Clean can be executed with any combination of the switches below. MB-Clean will prompt for elevation if executed from a non-administrative instance of CMD on a UAC-enabled machine. Example command-line: mb-clean.exe /silent

  • /silent
    • will backup license key to mb-licenseinfo.txt on the Desktop (if applicable) 
    • will suppress all message boxes
    • will perform an uninstallation/2nd phase cleanup of consumer products
    • will perform a reboot/post reboot phase cleanup (if required) of consumer products
    • will not perform an installation/activation of MB3 Premium
    • will move generated output (mb-clean-results.txt) to the %temp% directory on completion  
  • /silentnoreboot
    • will backup license key to mb-licenseinfo.txt on the Desktop (if applicable)
    • will suppress all message boxes
    • will perform an uninstallation/2nd phase clean-up of consumer products
    • will not perform a reboot/post reboot phase clean-up of consumer products
    • will not perform an installation/activation of MB3 Premium.
    • will move generated output (mb-clean-results.txt) to the %temp% directory on completion 
  • /managed
    • will remove Malwarebytes Endpoint Security Endpoints
    • will not perform a recursive clean-up (2nd phase cleanup/post-reboot phase cleanup)
  • /cloud  
    • will remove Nebula Cloud agents (including EPP/IR endpoint components)
    • will perform a recursive clean-up (2nd phase cleanup/post-reboot phase cleanup)

What operating systems can I use MB-Clean on?

  • Windows 10 (32/64-bit) 
  • Windows 8.1 (32/64-bit) 
  • Windows 8 (32/64-bit) 
  • Windows 7 (32/64-bit) 
  • Windows Vista (Service Pack 1 or later, 32/64-bit)
  • Windows XP (Service Pack 3 or later, 32-bit only)

Helpful resources

If you have any additional questions or need assistance please contact support.

 

Edited by respinoza
Updated Changelog

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Posted (edited)

We're super excited to announce availability of an update to both our MB-Check and MB-Clean utilities. For MB-Check, we've updated this to included both support for the latest Malwarebytes 3.1 as well as the ability to automatically collect log files. For MB-Clean, this has also been updated to support the latest Malwarebytes 3.1 as well as some other sweet enhancements.

See above to get the latest versions as well as the detailed changelogs: MB-Check | MB-Clean

 

Edited by msherwood

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