Web protection OFF

[JasonP]

I just recently realized that the Web protection is disabled.  When attempting to turn it on, it just says "Starting" but it does not turn on.

Any suggestions would be appreciated.

 

I

 

 

[Porthos]

8 minutes ago, JasonP said:

Any suggestions would be appreciated.

Lets try a clean install first and if that does not work we will get diagnostic logs.

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

 

Logs if needed.

 Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
5. Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
3. This will produce one log file on your desktop: mb-check-results.zip
4. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[JasonP]

Hello.  I  ran MB-Clean and it resolved my issue.

Thank you for your prompt support.

J

[Porthos]

3 hours ago, JasonP said:

I  ran MB-Clean and it resolved my issue.

Thanks for the update.

 

@sjj Please stay in your own topic.