Malwarebytes unable to start error

[spektrekz]

keep getting an error saying "Unable to connect the Service"

ive tried looking in services.msc for a service named malwarebytes but nothing shows. Really at a loss for what to do.

[Porthos]

1. Download the latest MB 3 installer from https://downloads.malwarebytes.org/file/mb3

 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

3. After the install, your issue should be fixed

 

 

[spektrekz]

2 minutes ago, Porthos said:

1. Download the latest MB 3 installer from https://downloads.malwarebytes.org/file/mb3

 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

3. After the install, your issue should be fixed

 

 

ive tried this twice and no luck, even did a full restart before reinstalling.

[Porthos]

1 minute ago, spektrekz said:

ive tried this twice and no luck, even did a full restart before reinstalling.

• Use mb-check to gather MB3 logs:
  1. Download mb-check from here and save to your desktop
  2. Run mb-check and within a few second the command window will open and then close
  3. This will produce one log file on your desktop: mb-check-results.zip
  4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     1. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run and when the tool opens click Yes to the disclaimer
  3. Press Scan button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     1. Attach both of these logs to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

Edited June 23, 2017 by Porthos

[spektrekz]

6 minutes ago, Porthos said:

• Use mb-check to gather MB3 logs:
  1. Download mb-check from here and save to your desktop
  2. Run mb-check and within a few second the command window will open and then close
  3. This will produce one log file on your desktop: mb-check-results.zip
  4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     1. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run and when the tool opens click Yes to the disclaimer
  3. Press Scan button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     1. Attach both of these logs to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

here they are

MB-CheckResults.txt

Addition.txt

FRST.txt

[Porthos]

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

[spektrekz]

24 minutes ago, Porthos said:

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

still getting error. it made this log on my desktop

mb-clean-results.txt

[Porthos]

Restart again and then run the regular installer again.

[spektrekz]

7 minutes ago, Porthos said:

Restart again and then run the regular installer again.

still getting it

[Porthos]

I will alert staff. @dcollins @nikhils  @AdvancedSetup to look over your issue.

[spektrekz]

1 minute ago, Porthos said:

I will alert staff. @dcollins @nikhils  @AdvancedSetup to look over your issue.

alright, appreciate it!

[AdvancedSetup]

Hello @spektrekz and

The computer is infected with a rootkit. We'll try FRST to try to remove it.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

If this does not work we may need to run it from a USB disk in the Recovery Environment.

Post back the log when ready.

Thanks

Ron

 

[spektrekz]

22 hours ago, AdvancedSetup said:

Hello @spektrekz and

The computer is infected with a rootkit. We'll try FRST to try to remove it.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

If this does not work we may need to run it from a USB disk in the Recovery Environment.

Post back the log when ready.

Thanks

Ron

 

sadly didnt work, here is the log

Fixlog.txt

[AdvancedSetup]

Please try running the following rootkit scanner

Ron

 

[spektrekz]

On 6/25/2017 at 6:27 PM, AdvancedSetup said:

Please try running the following rootkit scanner

Ron

 

getting an error saying the requested resource is in use

 

[AdvancedSetup]

Pease download Farbar Recovery Scan Tool and save it to a USB flash drive.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

Plug the flash drive into the infected PC and start the computer into the Recovery Options for Command Prompt.

Windows Vista, 7

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

Windows 8, 8.1
Please see
How to use the Windows 8 System Recovery Environment Command Prompt

Windows 10
Please see
How to Start Windows 10 in Safe Mode with Command Prompt

How to Boot to Advanced Startup Options in Windows 10

Note: In case you can not enter System Recovery Options by using F8 method, you can use a Windows installation disc, or make a repair disc.
Any Windows installation disc or a repair disc made on another computer can be used.
Choose one of the options below to download and create a Windows Repair Disk or Installation Disk. Either one can be used.

How to Create a Windows 7 System Repair Disc
How to Create a System Repair Disc in Windows 10
Microsoft Windows and Office ISO Download Tool

You may also download from Microsoft but you will need to input your license key first. The above links do not require your key

Download Windows 7 Disc Images (ISO Files)
Download Windows 8.1
Download Windows 10

 

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt
• Select Command Prompt

Once in the Command Prompt:

• In the command window type in notepad and press Enter.
• Notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to the disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

 

 

 

 

[AdvancedSetup]

It looks like possibly one of these files are the one that infected you. Do you still have the zip file or installers for those programs?

C:\Users\SpeKTrekZ\Downloads\Sony Vegas Pro 13.0 build 310 (64 bit) (patch KHG) [ChingLiu]

C:\Users\SpeKTrekZ\Downloads\Sony Vegas Pro 13.0 Build 453 (x64) + Patch

 

[AdvancedSetup]

Actually, you should be able to unpack / extract the Malwarebytes Anti-Rootkit file. Then look and see, there should be a file named:  mbar.cmd  can you try to run that for me please.