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Firefox ver 54 getting MS Error Pop-up Memory, close Mbam and error stops

Pkshadow
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Pkshadow

Pkshadow

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Firefox Ver54 getting MS Pop-up Application Error (Memory Issue) when closing FF from the X or through the Menu. After multiple day's and try's/solutions/install/uninstall in the Mozilla Forum https://support.mozilla.org/en-US/questions/1164618

Have now found that the issue is resolved when I turn Mbam 3.1.2.1733 , CP ver 1.0.141 , UP ver 1.021.90 and previous version that I was running till I updated 3.1.2 to a higher build.    By turning off/shutting Mbam down.resolves the issue but now this is a MBAM issue.

 

2017-06-17_FF54Mem-Error.jpg

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Hello @Pkshadow:

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

  1. Please save your work and close all running user applications for your convenience. applications for your convenience.

  2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

  3. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

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Pkshadow

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Ya, just a bit of info all programs I have been running for years nothing much new, most get updated fully, weekly by PatchMyPC. Missing driver is for ASUS Overclocking Console which have not got to yet and does not bother me. As for a lot of programs they are blocked in Norton from accessing the internet including Auslogics Disk Defrag Pro which is a paid for product which you guys do not like. Malwarebytes Adwcleaner really must have a interface to block scanning for that as have to sift through results and untick no matter what you guy's think of Auslogics. As for Searchscopes since delete every time in Adwcleaner thinking it must be the MS one and wish they would change the name. Free Download Manager is a left over key I will delete. Nothing wrong with my HOST file.

mb-check-results.zip

FRST.txt

Addition.txt

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Pkshadow

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Ok not sure if this screws anything up for ya but have deleted from the FRST list

HKLM\...\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch  as I uninstalled Logitech long ago so deleted the file LogiLDA.dll

Deleted from the registry SearchScopes folder which was hiding from ADWcleaner  Computer\HKEY_USERS\S-1-5-21-2930015934-539366596-2404163626-1001\Software\Microsoft\Internet Explorer\SearchScopes

And a question Why do I have Chrome extensions in FRST  under Chrome when Chrome is not installed and never has been ???

Uploading scan files from ADWcleaner and from RougeKiller

Know all the files in ADW as being Auslogics which I want and is blocked by NIS firewall and nothing in RK that have not seen before or want

 

AdwCleaner[S3].txt

Rougekiller.txt

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AdvancedSetup

AdvancedSetup

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It might just be something odd in Firefox. Please try resetting it and see if that corrects it and let us know. This will remove plugins, etc so if you want them with special setting you may need to export save those settings to put back.

 

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Thanks

Ron

 

Edited by AdvancedSetup
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Pkshadow

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Did you check out the thread I started @ Mozilla Support https://support.mozilla.org/en-US/questions/1164618

I have done a lot over there. A person saw my post who has a similar issue that had posted @ Malwarebytes forum and left a message at end but does not sole his or mine issue:

":I noticed your thread today in the Malwarebytes forum and followed you over here. Just an FYI that Firefox ESR v52.2.0 occasionally crashes on my 32-bit Vista SP2 machine when it's closed due to shutdown hangs. These crashes appear to be caused by a conflict between the exploit prevention modules of Norton Security v22.9.4 and MB Premium v3.1.2 - see my thread MB / Norton Exploit Protection Conflict with 32-bit Firefox Browser?.

Turning off either one of those anti-exploit modules (e.g., in Norton, go to Settings | Firewall | Intrusion and Browser Protection | Exploit Prevention) seems to stop my Firefox crashes."

Can you get back after some more exploring please.

Also were there any issues in files I sent ?

 

 

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AdvancedSetup

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I'm sorry but there is no way for me to duplicate your issue. As for a clean reinstall, that is not even close to doing a clean removal and reinstall of Firefox.

I don't have Norton and trying to get the same version of Norton as you would be nearly impossible for me. I do run Firefox and Norton on another machine at home (not the same versions) and it has no issue.

I can update my Firefox and retest, but my computer does not run Norton.

We have over 10 million users and you are the first I've seen report this. Not saying there might not be others as you say, but surely with 10 million users some have to be running the same versions you  are.

 

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Pkshadow

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3 minutes ago, AdvancedSetup said:

Updated to Firefox 54 and closing by X has no issue for me.

firefox_54.jpg

Ok thanks for looking into Firefox issue and guess will yank it all out every hiding place it installs to and run NU16 and do a fresh install.

Anything re" files I submitted ie FRST of any issues I should delete in my registry ?

Thanks

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Pkshadow

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32 minutes ago, Pkshadow said:

Ah sorry Norton Utilities ver 16   , I used that to uninstall and it cleans out stuff as Firefox was uninstalling.  Then did another clean with it after a I did a hand cleanup and a reboot.

Ok be back in awhile after uninstalling SeaMonkey

 

Edited by Pkshadow
make more correct grammer
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1 hour ago, AdvancedSetup said:

What is NU16 ?

Yes, please uninstall SeaMonkey

Reboot 2 times and post new FRST logs

 

 

Ok, Uninstalled By NU16 then rebooted, pulled all folders & registry entries I could find and ran NU16 again, rebooted. again ran Nu16 and 1 more reboot before attach FRST.

Still some errors being pulled in by MS in FRST scan but do not know where to look for those.

FRST.txt

Addition.txt

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AdvancedSetup

AdvancedSetup

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Why do you have all of the Catalyst languages installed?

Catalyst Control Center Next Localization BR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden

 

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AdvancedSetup

AdvancedSetup

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Create and obtain an mb-check log:

  1. Download mb-check from here and save to your desktop
  2. Run mb-check and within a few second the command window will open and then close
  3. This will produce one log file on your desktop: mb-checkResult.txt
  4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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Pkshadow

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1 minute ago, AdvancedSetup said:

Why do you have all of the Catalyst languages installed?

Catalyst Control Center Next Localization BR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2017.0612.1651.28496 - Advanced Micro Devices, Inc.) Hidden

 

That's what it sticks into me every time I update

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