scdc Posted March 25, 2017 ID:1112035 Share Posted March 25, 2017 I've followed the forums and we have 5 PC's that have the exact same problem. Ran the clean mb program, uninstall, reinstall, reboot. These have no viruses or anything special on them. Well, Windows 10 and Office, that's about it. They haven't updated in for about 5 days now. I need help, and I mean now. Link to post Share on other sites More sharing options...
Porthos Posted March 26, 2017 ID:1112041 Share Posted March 26, 2017 25 minutes ago, scdc said: Ran the clean mb program, uninstall, reinstall, reboot. If you have done the above using the new version below and is still not working then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) Link to post Share on other sites More sharing options...
scdc Posted March 26, 2017 Author ID:1112209 Share Posted March 26, 2017 (edited) Here you go. Yes, even tried the the updated beta. Addition.txt FRST.txt MB-CheckResult.txt logs.rar Edited March 26, 2017 by scdc update Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2017 ID:1112215 Share Posted March 26, 2017 @scdc Hello and Welcome In your topic you titled it Premium Business not updating... Are you running this copies of Malwarebytes v3 in a business? The current business version is 1.80 Link to post Share on other sites More sharing options...
scdc Posted March 27, 2017 Author ID:1112416 Share Posted March 27, 2017 No, it's not the business. I thought because it was "premium" it was business. I need this fixed please. I sent the logs. We have this on all of our home PC's and it will not update. Link to post Share on other sites More sharing options...
dcollins Posted March 27, 2017 ID:1112440 Share Posted March 27, 2017 It looks like you're missing your installation token. A few things you can try: Reset your HOSTS file on the computers you're having issues with. Instructions for that can be found here: https://support.microsoft.com/en-us/help/972034/how-can-i-reset-the-hosts-file-back-to-the-default If that doesn't work, try uninstalling the installed version of Malwarebytes and install the latest version from https://downloads.malwarebytes.org/file/mb3. You will need to reactivate for this to work. If that still doesn't work, please follow the instructions in the thread below again as your original mbamservice.logs are not included for some reason Link to post Share on other sites More sharing options...
scdc Posted March 27, 2017 Author ID:1112576 Share Posted March 27, 2017 (edited) Ran MB-Clean again, and installed that version. It worked! At least for now I'm good Thanks. The hosts file didn't need changed, it was default. Edited March 27, 2017 by scdc Link to post Share on other sites More sharing options...
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