draph91 Posted December 16, 2016 ID:1080950 Share Posted December 16, 2016 It won't let me uninstall it, I keep getting an error message Error File "C:/Program Files/Malwarebytes/Anti-Malware/unins000.dat" could not be opened. Cannot uninstall Error 5 access is denied can someone help? Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1080955 Share Posted December 16, 2016 and yes I tried the control panel and both the uninstall function and I got the same message Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1080956 Share Posted December 16, 2016 found the problem it was F-Secure Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1080957 Share Posted December 16, 2016 and now when I try to reinstall it this appears Link to post Share on other sites More sharing options...
exile360 Posted December 16, 2016 ID:1080965 Share Posted December 16, 2016 Greetings Thank you for this information. I've passed it on to the Malwarebytes 3.0 team. I will let you know if any additional information is required for troubleshooting purposes. Hopefully they can replicate the issue and find the cause so that they can hopefully fix the problem, assuming it's something that can be fixed on our end and doesn't require fixes in F-Secure. Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1080971 Share Posted December 16, 2016 (edited) 21 minutes ago, exile360 said: Greetings Thank you for this information. I've passed it on to the Malwarebytes 3.0 team. I will let you know if any additional information is required for troubleshooting purposes. Hopefully they can replicate the issue and find the cause so that they can hopefully fix the problem, assuming it's something that can be fixed on our end and doesn't require fixes in F-Secure. I should mention for my most recent post I couldn't reinstall it regardless of whether F-Secure was on or off Edited December 16, 2016 by draph91 Link to post Share on other sites More sharing options...
exile360 Posted December 16, 2016 ID:1080977 Share Posted December 16, 2016 OK, thanks for the info. I've passed that on as well. In the meantime, I'm guessing that perhaps the driver is still running/in use and that's why you are seeing the error during uninstall. Try disabling the setting Start Malwarebytes at Windows startup located under Settings>Protection and then rebooting, then try uninstalling the software again to see if it now works or not. Please let me know how it goes. Thanks Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1080983 Share Posted December 16, 2016 8 minutes ago, exile360 said: OK, thanks for the info. I've passed that on as well. In the meantime, I'm guessing that perhaps the driver is still running/in use and that's why you are seeing the error during uninstall. Try disabling the setting Start Malwarebytes at Windows startup located under Settings>Protection and then rebooting, then try uninstalling the software again to see if it now works or not. Please let me know how it goes. Thanks actually it's when I try to reinstall it the error comes up Link to post Share on other sites More sharing options...
Aura Posted December 16, 2016 ID:1081006 Share Posted December 16, 2016 Just wondering but when you had Malwarebytes 3.0 installed, was the "Self-defense" setting enabled (before you uninstalled it)? Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1081016 Share Posted December 16, 2016 25 minutes ago, Aura said: Just wondering but when you had Malwarebytes 3.0 installed, was the "Self-defense" setting enabled (before you uninstalled it)? I don't know Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1081102 Share Posted December 16, 2016 also when I try to run it I get unable to load the service Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1081103 Share Posted December 16, 2016 but when I turn off F-Secure it works Link to post Share on other sites More sharing options...
dcollins Posted December 16, 2016 ID:1081172 Share Posted December 16, 2016 (edited) Hi @draph91, just to be clear, Malwarebytes 3 is already uninstalled and you're trying to reinstall? We believe we have tracked down what caused this issue and are working on a solution for the future. In the meantime, to get your installation working we can use FRST to remove the leftover files from the uninstall. First download the attached Fixlog.txt file and save it to your desktop. Download Farbar Recovery Scan Tool and save it to your desktop.Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Click the Fix button You may be prompted to reboot after it is completed Once FRST is done, try to install Malwarebytes 3 again and see if it works. If you still have issues, please upload the Fixlog.txt file that should be on your desktop so we can take a look at any errors that may have occurred. Thanks! Fixlist.txt Edited December 16, 2016 by dcollins Link to post Share on other sites More sharing options...
draph91 Posted December 16, 2016 Author ID:1081175 Share Posted December 16, 2016 4 minutes ago, dcollins said: Hi @draph91, just to be clear, Malwarebytes 3 is already uninstalled and you're trying to reinstall? We believe we have tracked down what caused this issue and are working on a solution for the future. In the meantime, to get your installation working we can use FRST to remove the leftover files from the uninstall. First download the attached Fixlog.txt file and save it to your desktop. Download Farbar Recovery Scan Tool and save it to your desktop.Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Click the Fix button You may be prompted to reboot after it is completed Once FRST is done, try to install Malwarebytes 3 again and see if it works. If you still have issues, please upload the Fixlog.txt file that should be on your desktop so we can take a look at any errors that may have occurred. Thanks! Fixlist.txt I have reinstalled it after rebooting but I think F-secure is messing with it somehow Link to post Share on other sites More sharing options...
draph91 Posted December 26, 2016 Author ID:1084116 Share Posted December 26, 2016 also for some reason Malwarebytes 3 is listed as a antivirus Link to post Share on other sites More sharing options...
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