Rigsby Posted October 29, 2016 ID:1068962 Share Posted October 29, 2016 I installed the latest version (1235) when it came out and all was fine until today. I noticed it wasn't running and when I tried to start it I got the the message "MBAE service is taking to long to start. Please reboot your computer". Rebooting the computer had no effect and the above message continued to be displayed so I re-installed the previous version and all is well. There is obviously a conflict somewhere. [Windows 7 Pro; Panda Antivirus Free; Zonealarm Firewall Free] Link to post Share on other sites More sharing options...
Yamariel Posted October 29, 2016 ID:1068994 Share Posted October 29, 2016 I just now started to receive the same problem. Link to post Share on other sites More sharing options...
ChaosCloud Posted October 29, 2016 ID:1069026 Share Posted October 29, 2016 same problem started for me this morning, reset does not help. win XP x64 malwarebytes anti-exploit 1.9.1.1235 copied message below: --------------------------- Malwarebytes Anti-Exploit --------------------------- The Malwarebytes Anti-Exploit service is taking too long to start. Please reboot your computer to restart protection. --------------------------- OK --------------------------- Link to post Share on other sites More sharing options...
Adec Posted October 29, 2016 ID:1069037 Share Posted October 29, 2016 I have exactly the same problem - only started happening today. I use the free version, and can't find any error logs to help find out what's causing it. Link to post Share on other sites More sharing options...
stainl35 Posted October 29, 2016 ID:1069046 Share Posted October 29, 2016 Started for me today too. Windows 10 Link to post Share on other sites More sharing options...
customerXYZ Posted October 29, 2016 ID:1069073 Share Posted October 29, 2016 Same issue - the MBAE will not run - same :. . . too long . . ." message. Win7 Home 64 bit using Firefox and Kaspersky Internet Security. Link to post Share on other sites More sharing options...
FLSouthPaw Posted October 29, 2016 ID:1069083 Share Posted October 29, 2016 Same here just started today... 10/29/2016 on Windows 10 and Windows for Workgroups 3.1 Link to post Share on other sites More sharing options...
John A Posted October 30, 2016 ID:1069108 Share Posted October 30, 2016 Can you all attach your MBAE Logs and other information specified in this link for Malwarebytes staff to look at.https://forums.malwarebytes.org/topic/144403-readme-first-posts-here-need-to-include-mbae-logs/ The easiest way to zip the logs is to select all the files in the folder C:\ProgramData\Malwarebytes Anti-Exploit, right click > Send to > "Compressed (zipped) folder". Then attach the zip file to a reply here. Link to post Share on other sites More sharing options...
jtnhumble Posted October 30, 2016 ID:1069176 Share Posted October 30, 2016 I have the same problem since the most recent Windows 10 update. MBAEservice_start.zip Link to post Share on other sites More sharing options...
Adec Posted October 30, 2016 ID:1069184 Share Posted October 30, 2016 In response to John A - attached is my zip file mbae-user data folder.zip Link to post Share on other sites More sharing options...
customerXYZ Posted October 30, 2016 ID:1069195 Share Posted October 30, 2016 See customerxyz post above. Yesterday, I downloaded and installed the latest temporary version of the MBAE program and today, Oct 30 2016 at 1330h Eastern time in the USA, the MBAE loaded successfully upon start-up. Now I have the challenge to regain the non-temporary status for the program. Link to post Share on other sites More sharing options...
Schnati Posted October 31, 2016 ID:1069316 Share Posted October 31, 2016 Same here. Malwarebytes Anti-Exploit.zip Link to post Share on other sites More sharing options...
mikmik Posted October 31, 2016 ID:1069326 Share Posted October 31, 2016 Ditto, Come on MWB, Please fix and rollout update ASAP. Thanks. Link to post Share on other sites More sharing options...
Staff Rsullinger Posted October 31, 2016 Staff ID:1069365 Share Posted October 31, 2016 Hello everyone, Can you please take a screenshot of the C:\Program Files (x86)\Malwarebytes Anti-Exploit and post it here? As well, if you have not tried a clean re-install I would recommend trying that next. Go ahead and remove the program from the un-install menu and once you do that, download the cleaning tool from this location: https://forums.malwarebytes.org/applications/core/interface/file/attachment.php?id=199258 Run the tool in there and reboot the computer. Once you do that, download the latest version again from this link: https://downloads.malwarebytes.org/file/mbae If that does not work after you install it, please let me know. Link to post Share on other sites More sharing options...
Rigsby Posted November 1, 2016 Author ID:1069450 Share Posted November 1, 2016 OK. This is a bit complicated but I'll try to keep it simple. Uninstalled v1.04.1.1012. (which worked OK). Was unable to run the cleaning tool. "Must have administrator privileges". Installed v1.09.1.1235 from website given. It ran and worked fine until I rebooted the computer then the same thing happened and the '...taking too long...' window was displayed. When I manually ran the program, it ran for about 5 mins then terminated with the same message. The service MbaeSvc was in the list of services but stopped and I couldn't start it (access denied). I've uploaded a screenshot of the mbae directory in Program Files and 2 zips - new version working before the reboot and after the reboot (not working). I hope this helps. Malwarebytes Anti-Exploit-BEFORE REBOOT.zip Malwarebytes Anti-Exploit - AFTER REBOOT.zip Link to post Share on other sites More sharing options...
Adec Posted November 1, 2016 ID:1069513 Share Posted November 1, 2016 This is weird. I have not re-installed Anti-Exploit or changed anything on my PC other than send in the required logs, and this morning Anti-Exploit started successfully on boot up at 7 am and has been running fine ever since! Yes, of course I'm pleased, but I'd really like to know why..... Link to post Share on other sites More sharing options...
Staff Rsullinger Posted November 1, 2016 Staff ID:1069572 Share Posted November 1, 2016 Hello Rigsby, I want to collect some more system information from you. I want to have you use a tool called FRST. To do this: 1: Please download FRST from the link below and save it to your desktop: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ 2: Double-click the purple FRST icon to run the program. Click Yes when the disclaimer appears. 3: Click the Scan button 4: When the scan has finished, it will make 2 log files in the same directory the tool is run, FRST.txt and Addition.txt. Please attach both files in your reply. Link to post Share on other sites More sharing options...
ChaosCloud Posted November 1, 2016 ID:1069670 Share Posted November 1, 2016 I did a clean install including using the tool posted above, but no difference. Still have that error. Link to post Share on other sites More sharing options...
olefella Posted November 1, 2016 ID:1069674 Share Posted November 1, 2016 Ron Same error for me. Restarting made no difference. Note I had to use FSRT64, not FRST to generate the scan files. Here are the files you wanted: thanks for your help... Addition.txt FRST.txt mbae-service.zip Link to post Share on other sites More sharing options...
Rigsby Posted November 2, 2016 Author ID:1069683 Share Posted November 2, 2016 Here are the files you requested :- Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Staff Rsullinger Posted November 3, 2016 Staff ID:1069903 Share Posted November 3, 2016 Hello everyone, Thank you for the logs. I am going to be sending each of you that has provided the logs so far a PM to give further instructions on some logs to collect. You will be hearing from me soon! Link to post Share on other sites More sharing options...
neonred Posted November 3, 2016 ID:1069938 Share Posted November 3, 2016 (edited) I have a similar issue, when I start windows the network icon freezes with the circle as if the network is not ready I load up firefox and can surf the net instantly. Meanwhile MalwareBytes Anti-exploit still isn't loaded I cannot launch any system program, regedit or event viewer during this time. Event viewer shows that Anti-exploit was hung on starting. 1 minute later, the network icon is back to normal, anti-exploit is loaded, and the system application is now UAC prompting. It is irrefutably a bug. Please provide the latest stable version prior to all these caught caught new features Or provide the latest beta. Windows 7 64 Bit Ultimate SP1 completely updated with only zone alarm firewall free installed. Edited November 3, 2016 by neonred Link to post Share on other sites More sharing options...
neonred Posted November 3, 2016 ID:1069942 Share Posted November 3, 2016 Malwarebytes Anti-Exploit 1.08.1.2572 is the last known working version. Maybe the bug is related to a windows update. Link to post Share on other sites More sharing options...
neonred Posted November 3, 2016 ID:1069945 Share Posted November 3, 2016 One more thing, even though Malwarebytes Anti-Exploit 1.08.1.2572 is starting without flaw, I cannot see the indicator that I am protected when I run Firefox which is Extremely particular. Link to post Share on other sites More sharing options...
Staff Rsullinger Posted November 7, 2016 Staff ID:1070858 Share Posted November 7, 2016 Hello Neonred, Can you try the instructions I left above to do a clean re-install? It seems a majority of the issues are just coming from the upgrade and a re-install will fix it. Make sure you use the clean tool and run it as admin as it will make sure all of our directories are removed so you can do a clean re-install. Link to post Share on other sites More sharing options...
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