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[README FIRST] >>> Posts here need to include MBAE logs <<<


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Welcome to the Malwarebytes Anti-Exploit (MBAE) Technical Support Forum

Before you post here please read this completely. This sub-forum is for MBAE Free/Premium technical support exclusively for discovering and fixing bugs, conflicts, false positives, crashes, etc.

For technical support for MBAE for Business and/or Malwarebytes Endpoint Security, please go here instead.

  1. Make sure you are running the latest version of MBAE. The latest available stable version is announced here .
  2. Look for existing threads that describe the problem you are having. There's a good chance that we are already discussing a specific problem in an existing thread. If that's the case, simply post to the existing thread describing the symptoms you are experiencing with MBAE.
  3. ZIP the entire contents (ALL the files, not just .LOG) of the MBAE user data directory and attach them to your post. The directory is hidden by default so you might have to click on "View -> Hidden items" in Explorer to see it. If you are replying to someone else's post, you can click the "More reply options" button at the end of the page to get the file attachment options. You can find the logs in the following locations:
    1. Windows XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes Anti-Exploit
    2. Vista, Windows 7 and Windows 8: C:\ProgramData\Malwarebytes Anti-Exploit
  4. ZIP the entire contents of the folder C:\Program Files (x86)\Malwarebytes Anti-Exploit (in case of 64-bit system) or C:\Program Files\Malwarebytes Anti-Exploit (32-bit system)
  5. Describe in as much detail as possible the steps to reproduce the problem, including but not limited to links to third-party software that may be conflicting with MBAE.
  6. Detailed system information. To facilitate replicating the problem consider downloading and running FRST and attaching its logs to your post as well. Most of the time this will not be necessary but be ready to provide these logs if asked by a Moderator or Forum Helper.
Edited by Arthi
Removed the "For general questions, comments or suggestions regarding MBAE go here instead" line since we merged the "News, Questions and Comments" section with MBAE Support
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