bluegiraffe Posted July 9, 2016 ID:1050152 Share Posted July 9, 2016 Windows Update wont stop searching for updates so I cannot upgrade it to 10. (This is a different computer to the one my recent thread). As I am going to be selling it I put it back to factory settings in the hope this would resolve things but it has not. I am now running Windows 8 (not 8.1) and IE10 and McCafee but cannot update Windows. McCafee found a Trojan and presumably dealt with it. I have tried various suggestions sourced via googling! Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 9, 2016 ID:1050162 Share Posted July 9, 2016 1 hour ago, bluegiraffe said: .... I am now running Windows 8 (not 8.1) and IE10 and McCafee but cannot update Windows. McCafee found a Trojan and presumably dealt with it. I have tried various suggestions sourced via googling! First, make doubly sure that this box is totally free of any virus or malware. Run McAfee again and be sure there are no viruses, trojans, worms. Do a Threat scan with Malwarebytes Anti-Malware and be sure that it reports no malware ( no non-PUP ). Making sure it is malware free is the first task. Next then the Windows Update issue. First, my guess is that its possible the Microsoft Windows Update controls are glitched. Or it may well be missing a necessary Microsoft KB update pre-requisite. Second, the box needs to be on Windows 8.1 ( not 8 ) to be eligible for Windows 10 upgrade. Caution: you said you had "googled the issue". Be careful since this case here may not be exactly like what you may see in a search list result. It's best ( once you insure the box is malware free) to seek help at Microsoft Answers forum. Or perhaps at Eightforums in the Windows Update section. What information to post in the Windows Update forum http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395 Link to post Share on other sites More sharing options...
bluegiraffe Posted July 9, 2016 Author ID:1050169 Share Posted July 9, 2016 Thank you for your reply Maurice I am working my way through it now. Link to post Share on other sites More sharing options...
bluegiraffe Posted July 9, 2016 Author ID:1050197 Share Posted July 9, 2016 I have run scans with Mcafee and Malwarebytes and nothing found. I have tried a few other suggestions too via googling the answers. I appreciate what you say that they may not apply to me. Many of the suggestions appear the same anyway. I have now managed to get it to find updates but it does not download or install them. It just says it is downloading but it is not and the progress bar does not move from zero. I have checked back thru earlier threads I posted when I had a similar problem but so far I have not been able to resolve this. I cannot update to windows 8.1 (then 10) till I can sort out the problem with updates. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 9, 2016 ID:1050205 Share Posted July 9, 2016 Best to use the Microsoft Answers Windows Update section. http://answers.microsoft.com Or else do checkout Eightforums. Windows Update issues need the attention of up-to-date experts who specialize on these specific types. I wish you well. Link to post Share on other sites More sharing options...
Porthos Posted July 9, 2016 ID:1050239 Share Posted July 9, 2016 Do you want to go to 10? Link to post Share on other sites More sharing options...
bluegiraffe Posted July 10, 2016 Author ID:1050322 Share Posted July 10, 2016 Hi Porthos - yes that is the intention - however I need to upgrade to 8.1 first. I have posted in the Eight Forums but no reply yet. I have continued to try various suggestions by googling all to no avail. Link to post Share on other sites More sharing options...
Porthos Posted July 10, 2016 ID:1050333 Share Posted July 10, 2016 (edited) 2 hours ago, bluegiraffe said: Hi Porthos - yes that is the intention - however I need to upgrade to 8.1 first. @bluegiraffe No you don't. All you need is the Win 10 ISO and install with that. Windows 10 download Windows 10 - Upgrade Installation I prefer a clean install. Windows 10 - Clean Install Edited July 10, 2016 by Porthos Link to post Share on other sites More sharing options...
bluegiraffe Posted July 10, 2016 Author ID:1050339 Share Posted July 10, 2016 Thank you Porthos - I will take a look tomorrow at this. Hopefully it will also resolve the windows update prob. Link to post Share on other sites More sharing options...
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