File Permission Error

[Purrington]

Tor the past few days when attempting to close a Word Document a message pops up that says:

Quote

Word cannot complete the save due to a file permission error

I have attached the file in question.

Is this message indicative of the presence of malware or is the causation to be found elsewhere?

I have used this particular Word Document for over two years and have never had this issue rear its ugly head before.

Is there a cure for this issue?

Thank you. 

Purrington

17Dec15Jung Quotations.docx

 

 

[AdvancedSetup]

The file is not infected. Please see if deleting the secure temp folder files corrects the issue for you.

https://support.microsoft.com/en-us/kb/817878

I'll move this to the PC area

 

 

[Purrington]

In attempting to follow the instructions on " deleting the secure temp folder files" I get an error message after attempting to apply this step:  

Click Start, click Run, type the following command (including the quotation marks), and then click OK.

"C:\Documents and Settings\ username \Local Settings\Temporary Internet Files\Content.Outlook"

 

See the error message attached.

Thank you

 

[David H. Lipman]

Files should be saved in a User Area not in temporary storage areas.  Thus you should use C:\users\<user_name>\Documents  to save and work with Documents.

[Purrington]

My post above that refers to 

Quote

"C:\Documents and Settings\ username \Local Settings\Temporary Internet Files\Content.Outlook"

was the result of following instructions sent to me by Ron Lewis.

Therefore, I am not certain how to respond to your comment.

Thank you.

[David H. Lipman]

Ron only pointed you to a Microsoft Knowledge Base ( KB ) article.

Documents go to the User Profile Documents folder and that's where you need to save and edit them.

%USERPROFILE%\Documents

 

[AdvancedSetup]

You do not delete or remove the folder. IF you find files there you can delete them. This is  where Microsoft stores documents launched from Outlook and temp files would accumulate preventing you from saving or in some cases running a certain file. This was corrected in Office 2010 with one of the updates. This may not be your issue.

I find nothing wrong with the document itself that would prevent you from saving it. If it continues to be an issue maybe create a new document and copy/paste the contents into a new document and see if that works better for you.

 

[Purrington]

The administrator of this thread may close this discussion.

Thank you for your help.