Topspin38 Posted March 15, 2016 ID:1025705 Share Posted March 15, 2016 When I scan the procedure will only go to the second step and then stalls Link to post Share on other sites More sharing options...
Firefox Posted March 16, 2016 ID:1025746 Share Posted March 16, 2016 Hello and Welcome to Malwarebytes Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
Topspin38 Posted March 17, 2016 Author ID:1026232 Share Posted March 17, 2016 I would like to advise that I followed the above instructions but to no avail Will you be able give me some more advise?? Link to post Share on other sites More sharing options...
Firefox Posted March 18, 2016 ID:1026294 Share Posted March 18, 2016 Yes we can help, will you kindly follow the instructions in post above in step #2 and provide the requested logs so we can see what may be happening... Link to post Share on other sites More sharing options...
Topspin38 Posted March 19, 2016 Author ID:1026663 Share Posted March 19, 2016 Sorry have sent to wrong place Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Topspin38 Posted March 19, 2016 Author ID:1026677 Share Posted March 19, 2016 This is the 3rd log CheckResults.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 19, 2016 Root Admin ID:1026712 Share Posted March 19, 2016 The logs indicate a couple things. One that your Avira antivirus appears to be either a fresh install or update as it has files it wants to rename but cannot until you restart the computer. Then it also has an Avira file that is crashing. Then you're having some type of disk or controller issue. error: (03/16/2016 01:18:08 PM) (Source: Disk) (EventID: 11) (User: ) Description: The driver detected a controller error on \Device\Harddisk1\DR2. I would recommend that you run a full disk check and see if that corrects the issue or not. Click on START and type in CMD.EXE and when it shows on the menu right click over it with the mouse and choose "Run as administrator" Then type in the following exactly: CHKDSK C: /R Then it will say it cannot lock the drive do you want to run it after a restart. Press the Y key and then the Enter key and restart the computer to let it run the disk check This can take anywhere from 20 minutes to many hours to run depending on the speed of your computer. Just let it run till it completes. After it loads back into Windows then try running a Threat Scan with MBAM again and let us know how that goes. Link to post Share on other sites More sharing options...
Topspin38 Posted March 20, 2016 Author ID:1027058 Share Posted March 20, 2016 Did as directed but Run As Administrator could not be found See file Guess I am doing something wrong Link to post Share on other sites More sharing options...
Allsop Posted March 20, 2016 ID:1027092 Share Posted March 20, 2016 I'm curious about this problem. Yesterday, three friends had issues with the trial version of MBAM (2.2.0.1024) where all three failed to complete a Threat Scan. One hung up on the Pre-Scan phase and the other two stopped at the Heuristic analysis. All three mentioned they've been using MBAM Trial for about a year without failure, and they didn't make any changes to their system (i.e no program downloads). Could this be a coincidence for users running the trial version of MBAM, or was there a recent update that is causing this behavior? Hello, you may have to right click where a pull down menu appears. Select "Run as Administrator" "Click on START and type in CMD.EXE and when it shows on the menu right click over it with the mouse and choose "Run as administrator" Link to post Share on other sites More sharing options...
John L. Galt Posted March 20, 2016 ID:1027110 Share Posted March 20, 2016 3 hours ago, Topspin38 said: Did as directed but Run As Administrator could not be found See file Guess I am doing something wrong If you right click on cmd.exe you should get the option to run it as administrator. The screenshot you provided shows that you are not running as admin, because admin cmd.exe starts in C:\Windows|system32 and not your home directory. Another way to get cmd.exe to start in admin mode is to type cmd.exe in the start search box, then hold the CTRL and SHIFT keys down (together) while you click on the cmd.exe entry at the top of the start box (or, alternately, select that entry using the arrow keys an hitting ENTER). Depending upon your UAC settings, you might get a prompt requiring you to confirm that elevation of privilege, and if you do not click yes / accept / KO, then it will NOT run as admin. HTH 46 minutes ago, Allsop said: I'm curious about this problem. Yesterday, three friends had issues with the trial version of MBAM (2.2.0.1024) where all three failed to complete a Threat Scan. One hung up on the Pre-Scan phase and the other two stopped at the Heuristic analysis. All three mentioned they've been using MBAM Trial for about a year without failure, and they didn't make any changes to their system (i.e no program downloads). Could this be a coincidence for users running the trial version of MBAM, or was there a recent update that is causing this behavior? Hello, you may have to right click where a pull down menu appears. Select "Run as Administrator" "Click on START and type in CMD.EXE and when it shows on the menu right click over it with the mouse and choose "Run as administrator" Curiously, I started coming back to the forums just recently (~3-4 days ago) because I was having hanging issues in 2.2.0.1024 as well, though I am running Premium, not Free (which is what the Trial reverts to after its trial period expires). What operating systems are your friends running? If Windows 10, are they Insider Preview members, and if so, what *exact* Insider Preview build were they running? On a side note, I am happy to say that I have not had a single issue with the newest release, version 2.2.1.1043, and and most people have had no issue installing it over the currently installed version. You might have them try that. If that does not work, then you can have them request help here directly so we can assist them with solving the issue. Link to post Share on other sites More sharing options...
Allsop Posted March 20, 2016 ID:1027120 Share Posted March 20, 2016 Thanks for the suggestion. I didn't know 2.2.1.1043 had officially been released. Must have been within the past couple of days because it couldn't have been that long where I attempted a clean install to fix the hanging scan issues. All three of them are still running W7 (one 32-bit and the other two 64-bit). I'll tell them to download the newest version and have them run it and see what happens. Cheers, again. Link to post Share on other sites More sharing options...
Topspin38 Posted March 20, 2016 Author ID:1027122 Share Posted March 20, 2016 Not sure if you got my last msg but I was able to Run as Admin but nothing happened Grrrrrrrrrr Link to post Share on other sites More sharing options...
Firefox Posted March 20, 2016 ID:1027126 Share Posted March 20, 2016 On 3/19/2016 at 11:57 PM, AdvancedSetup said: Then type in the following exactly: CHKDSK C: /R Now in that black window type the info above ^^^^ followed by the Enter Key Link to post Share on other sites More sharing options...
John L. Galt Posted March 20, 2016 ID:1027127 Share Posted March 20, 2016 (edited) 9 minutes ago, Allsop said: Thanks for the suggestion. I didn't know 2.2.1.1043 had officially been released. Must have been within the past couple of days because it couldn't have been that long where I attempted a clean install to fix the hanging scan issues. All three of them are still running W7 (one 32-bit and the other two 64-bit). I'll tell them to download the newest version and have them run it and see what happens. Cheers, again. Yup, it was announced Friday, a day or two after I came back for that error. 5 minutes ago, Topspin38 said: Not sure if you got my last msg but I was able to Run as Admin but nothing happened Grrrrrrrrrr You have the command window open perfectly fine as you should, and it seems to be running with elevated privileges. Now, what Ron asked you to do next was, in that window, type the following exactly as I have typed below: CHKDSK C: /R Ron (AdvancedSetup) then stated the following: On 3/19/2016 at 0:57 AM, AdvancedSetup said: Then it will say it cannot lock the drive do you want to run it after a restart. Press the Y key and then the Enter key and restart the computer to let it run the disk check This can take anywhere from 20 minutes to many hours to run depending on the speed of your computer. Just let it run till it completes. After it loads back into Windows then try running a Threat Scan with MBAM again and let us know how that goes. Do that and then report back if it is working or not. Edited March 20, 2016 by John L. Galt Link to post Share on other sites More sharing options...
Topspin38 Posted March 20, 2016 Author ID:1027193 Share Posted March 20, 2016 Finally I figured out how to do the disk clean up It just finished. Is there no log, etc. Link to post Share on other sites More sharing options...
John L. Galt Posted March 20, 2016 ID:1027197 Share Posted March 20, 2016 Not really, it is supposed to show you the results in the windows, but as soon as you close it to log in, it is gone. Have you tried another threat scan now? Link to post Share on other sites More sharing options...
Topspin38 Posted March 20, 2016 Author ID:1027198 Share Posted March 20, 2016 No but will do so now Thank you Link to post Share on other sites More sharing options...
Topspin38 Posted March 21, 2016 Author ID:1027224 Share Posted March 21, 2016 Am running a threat scan as we speak & should be completed momentarily. Will post log then Thanks again Link to post Share on other sites More sharing options...
Topspin38 Posted March 21, 2016 Author ID:1027226 Share Posted March 21, 2016 Scan finished Here is the log Also during an early msg there was mention of my Avira having a problem. Malware log.txt Also while I think about it, the last couple scans have been, what seems to be much longer than it used to be. I have always used the Free version. Is the one I am using the same? Link to post Share on other sites More sharing options...
John L. Galt Posted March 21, 2016 ID:1027241 Share Posted March 21, 2016 The logs say nothing was found, and since you ran that chkdsk I'm betting that the MBAM scanner had to re-evaluate everything again, Future scans should probably go much faster. Have you rebooted the machine at all during all of this? Link to post Share on other sites More sharing options...
Topspin38 Posted March 21, 2016 Author ID:1027247 Share Posted March 21, 2016 Only as you directed after the first scan was finished. Were you able to determine if I have Avira problems? Are you saying that it is clean & I have not problems???? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2016 Root Admin ID:1027274 Share Posted March 21, 2016 You can locate what the Disk Check did in the Event Logs. The link below shows how to open and look for it. Then copy/paste the results back here. You may need to press the CTRL and right click the mouse in order to paste it though. On Windows 7 the disk check log is in the Event Logs under Application with a heading source of Wininit How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8 Link to post Share on other sites More sharing options...
Topspin38 Posted March 21, 2016 Author ID:1027416 Share Posted March 21, 2016 I hope this is correct Again thanks for all your help Malware log.txt Link to post Share on other sites More sharing options...
Topspin38 Posted March 22, 2016 Author ID:1027515 Share Posted March 22, 2016 As mentioned ealier, I can be as dumb as a stump. I followed your directions &all I got was another scan. The directions seem to be above my payscale. Did not understand some of the lingo Ie, c&p command etc. First part was no problem Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2016 Root Admin ID:1027559 Share Posted March 22, 2016 Well the scan completed now which is what counts. Is there anything else we can do for you ? Thanks Link to post Share on other sites More sharing options...
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