Aggressive Browser Hijacker Undetected by Malwarebytes and Avast

[heather_mandelle]

Good day/evening everyone,

 

I am having a truly terrible time getting rid of this browser hijacker. I use Firefox.

I've tried to find it with Malwarebytes in and out of safe mode, and I've tried to find it with Avast.

I can't use Avast in safe mode for some odd reason.

So far, they haven't even found any infections, never mind this specific virus.

 

It takes forever to write anything online because of the excessive lagging it causes! Even writing this topic has been a pain-in-the-ass to me because it'll randomly redirect my page, making me re-load the page and re-write my entire question.

 

I'd really hate to refresh my laptop, but it's hard to function like this.

 

One of the pages the hijacker redirects me to is "Reimage Repair." I'll continue recording them and writing them here.

An odd program I found on my computer was called "Eric Ellington_3132502_assignsubmission_file_Dim..."

Deleting it didn't seem to help, but I can't imagine what it belonged to... It had no official publisher, either.

 

If anyone has any idea how they can help me, I'd appreciate it very much. This problem is very devastating.

Thank you for reading.

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

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Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.

  

• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[heather_mandelle]

• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

 

Is it okay if I send you the attachments in a private message? There's a lot of info about my computer in them, and I don't know if that'd be "useful" to anyone, but it still feels weird having them out in the open to be downloaded by anyone.

[TwinHeadedEagle]

Yes, that is okay.

[TwinHeadedEagle]

Do you still need my help? I got your reports via PM and forgot about it.

[heather_mandelle]

Do you still need my help? I got your reports via PM and forgot about it.

 

Yes, please.

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• outobox 2013.11.12.181539

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

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Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

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Google Chrome is altered and you need to reinstall it.

 

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fixlist.txt

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!