surething Posted October 14, 2014 ID:889439 Share Posted October 14, 2014 I got a message yesterday that said a new version of Malwarebytes is available. I download it but it's stuck on a red "Your System Is Not Fully Protected" message. It also says "Malicious Website Protection Disabled/Malware Protection Enabled". It's also been stuck on "Initializing" where it says Scan Progress for hours. What in the world is going on? Should I do a System Restore to go back to an earlier time where my previous version was installed, or should I uninstall/reinstall Malwarebytes completely? What would be the better option? I'm using Windows 7/64-bit if it matters. Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889442 Share Posted October 14, 2014 Malicious Website Protection issue is a problem we're looking into. Sorry for the inconvenience. Please bear with us until we get it resolved. Don't do a system restore until we have better stability on this issue, as it is happening now. Hopefully problems will resolve themselves. Look for a answer on resolution of the first issue, and if you still have a problem after that, please post. Sorry for asking you to wait, but that's the best answer I have at this moment. Link to post Share on other sites More sharing options...
moo4x Posted October 14, 2014 ID:889445 Share Posted October 14, 2014 Same here; also experiencing it on a 2nd box with 2.0.2.1012. Is this just impactying MBAM, or have your servers been compromised? I've also had MAJOR password problems tonight. Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889450 Share Posted October 14, 2014 Its a database issue. Try going to your dashboard and click on UPDATE NOW. After doing that, you may need to go into SETTINGS > DETECTION and PROTECTION and change MALICIOUS WEBSITE PROTECTION to ENABLED. You're the first person I'm asking, so please report back in. Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889455 Share Posted October 14, 2014 I just tried, no joy! No updates available. Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889458 Share Posted October 14, 2014 My DB is currently at v2014.10.14.03. Link to post Share on other sites More sharing options...
jklcpa Posted October 14, 2014 ID:889465 Share Posted October 14, 2014 I just updated from 14.02 to 14.03. The "enable" radio button is now staying clicked, but the dashboard is still reporting the error. Also, if I right-click on the small icon in my tray, there is no checkmark next to the malicious website. Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889469 Share Posted October 14, 2014 Try the FIX NOW button on the Dashboard. Link to post Share on other sites More sharing options...
johnf14 Posted October 14, 2014 ID:889471 Share Posted October 14, 2014 Saw 'Malicious Website Protection' disabled this morning after the update yesterday to 2.0.3.1025 Couldn't enable it so I just reinstalled 2.0.3.1025 and all seems OK for now Database is now running at 2014.10.14.03 Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889472 Share Posted October 14, 2014 Apparently, I updated to DB 03 at 1:41:14 AM. Assuming that may be the fixed version of the DB, I checked my settings. While everything shows that malicious website protection should be on, the dashboard is showing that it isn't, saying: "Malicious Website Protection disabled, Malware Protection enabled." Link to post Share on other sites More sharing options...
Myshelle Posted October 14, 2014 ID:889476 Share Posted October 14, 2014 Have followed your instructions to same problem and still no good Link to post Share on other sites More sharing options...
bobmitch Posted October 14, 2014 ID:889477 Share Posted October 14, 2014 In my settings...radio button says malicious website blocking is enabled. On dashboard...NO! Link to post Share on other sites More sharing options...
systemviper Posted October 14, 2014 ID:889480 Share Posted October 14, 2014 I just had the problem, signed up to the forum and now i just tried to update and re enable it and it's working agian. nice job Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889485 Share Posted October 14, 2014 Too many instructions have come and gone, so just to be safe: Try the FIX NOW button on the Dashboard. Report back in if it doesn't work. Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889487 Share Posted October 14, 2014 I just updated to DB 04, and it still shows that Malicious Website Protection (MWP) is disabled, but the FIX NOW button has been replaced with INSTALL NOW for the update! BTW, I unchecked, and rechecked MWP, in Settings, as well as the tray icon's popup menu, and while they remained checked, the MWP disabled message remains in the Dashboard, Link to post Share on other sites More sharing options...
bobmitch Posted October 14, 2014 ID:889488 Share Posted October 14, 2014 Fix button doesn't work for me Link to post Share on other sites More sharing options...
jklcpa Posted October 14, 2014 ID:889489 Share Posted October 14, 2014 NOT working! Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889493 Share Posted October 14, 2014 Also, I believe that the FIX NOW button was replaced with INSTALL NOW prior to the 04 DB update. I noticed that it had changed just as 04 was in the process of downloading. Link to post Share on other sites More sharing options...
John A Posted October 14, 2014 ID:889497 Share Posted October 14, 2014 2014.10.14.4 doesn't fix the issue Link to post Share on other sites More sharing options...
johnf14 Posted October 14, 2014 ID:889499 Share Posted October 14, 2014 Just saw the same problem on a Windows 7 machine running 2.03.1012. Reinstall of 2.03.1025 has fixed it - so far Both machines (Win7 and Win8.1) are now running with database 2014.10.14.04 Link to post Share on other sites More sharing options...
blporter11 Posted October 14, 2014 ID:889500 Share Posted October 14, 2014 Just experienced the same problem after downloading the new version. Received error message that website protection was disabled. I tried to bring up the program to check settings, but program would not respond. Power cycled the PC, no change. But, 10 minutes later the program popped up! Checked settings and website protection was disabled. Turned it on and all is well now. Running Windows 8.1. Link to post Share on other sites More sharing options...
Juggalo_Pro Posted October 14, 2014 ID:889503 Share Posted October 14, 2014 Try this guys.:Go to scan. -> Hyper Scan.-> it should ask you to update. click update now..should be about 9100kb of a download.than soon as thats done go to dashbored hit fix now button and bam worked for me. Good luck guys ! ~Juggalo~ Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889505 Share Posted October 14, 2014 Just saw the same problem on a Windows 7 machine running 2.03.1012. Reinstall of 2.03.1025 has fixed it - so far Both machines (Win7 and Win8.1) are now running with database 2014.10.14.04 Why is this? Link to post Share on other sites More sharing options...
bobmitch Posted October 14, 2014 ID:889507 Share Posted October 14, 2014 Mine failed to run Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889510 Share Posted October 14, 2014 For anyone still having problems with Malicious Website Protection: 1. Update the database (Dashboard > Update Now) ... it should update to v2014.10.14.042. From the system tray, exit Malwarebytes Anti-Malware3. From the start menu (or desktop icon), restart Malwarebytes Anti-Malware This should fix the problem. If this (or any other problem remains), please create a SEPARATE forum post. Let's close this one and move on. Link to post Share on other sites More sharing options...
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