Malwarebytes "Stopped Working" when trying to do an update

[sub6fix]

I'm trying to perform a scan with MB and it stops working immediately when it tried to perform an update before the scan.  It does the same thing if I try to run an update only as well.  Please see the attached CheckResults.txt.  Thank you for any help in advance.

CheckResults.txt

[daledoc1]

Hi, sub6fix:
 
I understand that MBAM 2.0 is crashing while updating.
I see that you are running the current version, but it's not clear if you were auto-updated to it or whether you did a manual, clean upgrade.
Please be sure that your AV and firewall both give MBAM full permissions.
 
Then:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

When you have reinstalled, you may want to try adding mutual exclusions between MBAM and your AV/firewall.
The files that need to be excluded can be found HERE.
 
If none of that resolves your crash issue, then please re-rerun mbam-check for a fresh log and also please follow the steps in #2 above, to run and post both back with both logs from the FRST tool and the new checkresults.txt log.
 
Thank You,

[sub6fix]

I have performed all of the above recommendations previously as that was advised in another post.  I did them all over again anyhow without any success.  Here's the new CheckResults.txt

CheckResults.txt

[Firefox]

Thanks for the CheckResults log, but you are missing two other logs, FRST.txt and Addition.txt, the staff will need those as well in order to assist you further.

[sub6fix]

So sorry I missed that.  Here's the other logs.

Addition.txt

FRST.txt

[Firefox]

We will have to wait on someone from staff/development team to review those logs, but in the meantime lets get some more info so we can help these folks.

Are you able to update Malwarebytes as your logs does not show that its been updated.

Malwarebytes Anti-Malware: 2.0.2.1012

Installed On: 2014/05/28

Malware Database: 0000.00.00.00

Rootkit Database: 0000.00.00.00

Remediation Database: 0000.00.00.00

IP Database: 0000.00.00.00

Domain Database: 0000.00.00.00

Can you also zip up all the files located in the folder below and attach that zip file here?

\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration

[sub6fix]

Ok...

configs.zip

[BarryWilliams]

Are you behind a firewall or do you have to manually configure a proxy? Looks like your Norton360 is disabled. How about any other protection software such as Windows Defender or Firewall?

 

My problem was that I could not update the MBAM database until I dispositioned the "Detected Threats" in the "Scan" section of the interface. That operational constraint is not clearly explained in the documentation and no warning is thrown by MBAM advising that the threats must be dispositioned before the update will occur. I spent considerable time reading the fora before finding the clue to my problem. I ignored all of the complicated remove, reinstall and other fiddly bits. I prefer to keep it simple and use complex "solutions" as a last resort.

 

Note: I am not qualified to give advice about or solve problems related to MBAM. It is just that I have found that talking about problems in broader terms sometimes leads down a path that finds commonalities which alone or combined with other knowledge can lead to solutions.

[sub6fix]

I could see how a firewall or proxy might prevent an update from coming in, but crash the whole program so that it becomes nonresponsive and then shuts down?

[sub6fix]

I was really hoping to have heard something from someone by now.  Thanks.

[AdvancedSetup]

Sorry for the delay the site is just very busy and difficult to keep up with all the requests for different help topics.

The logs indicate that the computer has at least some minor infections or PUP as well as a proxy setting.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Please note that we are busy and it could take a couple of day before a response but if no one has replied within 48 hours to your new topic please send me a private message.

 

Thanks