BinDong Posted October 15, 2012 ID:607331 Share Posted October 15, 2012 If I buy malwarebytes pro and it is enable on my computer...what if something happens to it like screen goes blank (screen problem..cracked screen and cant see) how will i be able to like.. delete it and enable it on my other computer?Also if i reformat my computer, Will the key auto deactivate and im able to use it again after reformatting my computer? Like Do i have to do anything to deactivate it? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2012 Root Admin ID:607334 Share Posted October 15, 2012 The product comes with a lifetime license for consumer use and you can transfer it to a new computer as well. You cannot concurrently run it on more than one computer at a time though. Each computer must have it's own licenseThere are discounts for multiple license purchases if needed as long as they're purchased all at the same time.All business use requires an annual renewal.If you have any other questions please let us know.http://www.malwarebytes.org/ Link to post Share on other sites More sharing options...
Firefox Posted October 15, 2012 ID:607335 Share Posted October 15, 2012 Hello BinDong, just to add to the advice given by AdvancedSetup above.... have a look at Issue #16 in our FAQ located HERE which will answer your question. There are a list of FAQ's listed there that you may read through as well. Link to post Share on other sites More sharing options...
BinDong Posted October 15, 2012 Author ID:607337 Share Posted October 15, 2012 I understand that Malwarebyte pro only works on one computer.Lets say i have a computer problem. My screen goes blank and I have no way to download mbam.exe and to delete the keys and such... Am i able to contract the help desk and ask them to take my IP off the server list so that I can install the same keys on my other computer? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2012 Root Admin ID:607339 Share Posted October 15, 2012 Well your specific scenario wouldn't really seem possible. If the computer was at a state that you could not use it then one would normally backup the data and format the drive and reinstall in which case the ID and Key would be removed during that process.You also would not typically keep an old computer that you could not see the screen running on your network connection.That said it won't be an issue to short term run it on more than one system.Thank you Link to post Share on other sites More sharing options...
BinDong Posted October 15, 2012 Author ID:607341 Share Posted October 15, 2012 I mean like the computer fell by accident. I do not have any means to use the keys illegally. What I'm wondering is lets say I was carrying my computer and it fell. The screen cracked and I cannot see it but the computer still starts up. How will I be able to remove the keys? Even if i do try to reformat it, I won't know how due to the fact I'm unable to see whats on my screen. Link to post Share on other sites More sharing options...
Firefox Posted October 15, 2012 ID:607342 Share Posted October 15, 2012 Well if this is a laptop, you could plug in an external monitor to it and you would be able to see the screen on the external monitor..... Link to post Share on other sites More sharing options...
BinDong Posted October 15, 2012 Author ID:607347 Share Posted October 15, 2012 There are 2 types of plugs. In this case, the one for computer is the HDMI wire and the monitor I have requires a different plug. Link to post Share on other sites More sharing options...
Firefox Posted October 15, 2012 ID:607349 Share Posted October 15, 2012 most laptops have both and HDMI port and a blue vga port. You could use one or the other, and if your existing monitor uses a different cable (like composite connection) the have adaptors available that you can use. If you have a TV that has HDMI imputs then use the HDMI cable. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2012 Root Admin ID:607357 Share Posted October 15, 2012 You're really making way too much out of this. Once the computer is either repaired or replaced you will be able to get Malwarebytes up and running with you registration information. Link to post Share on other sites More sharing options...
noknojon Posted October 15, 2012 ID:607383 Share Posted October 15, 2012 A simple piece of paper and a pen is all you require to store your Key / ID in case of problems.Can you get someone to write it down for you ?? Problem 100% solved - No reason to add any more .....If aliens get you, then you will not need to worry about the Key / ID - Link to post Share on other sites More sharing options...
colthouse Posted September 13, 2014 ID:878691 Share Posted September 13, 2014 Is the KEY the license? What is you only have that and not the other i.d.? Link to post Share on other sites More sharing options...
Firefox Posted September 13, 2014 ID:878694 Share Posted September 13, 2014 Hi, and , colthouse: Please stop replying to old topics, this is normally frowned upon... Sorry to hear you are having issues. Each computer is unique. Problems that sound "the same" most often are not. The same is true for solutions. They most often need to be individualized. It is less confusing for everyone if we try to stick to "one user per topic". Please start a NEW, SEPARATE topic using the button. The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running. Thanks for your patience and understanding, Firefox Link to post Share on other sites More sharing options...
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