kevinf80

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Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

You`re very welcome, comeback anytime....

Those are old logs...

Is your system still freezing...?

logs usually save here: C:\FRST\Logs

Let me know if you are unable to run FRST...

Yes I did, what is happening with your system now...?

Thanks Jeff... Did you try leaving the memory test overnight...? Is there any change/improvement to your system after running chkdsk and sfc. Kevin

Thanks for those logs J123, Has DISM made any difference. Open device manager, expand "Sound, Video and Game controllers" are there any exclamation or question marks showing against those entries...

Hello bradbakes and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin....

Thanks for the update BlueChronicle, it was a pleasure to work with you.. Regards, Kevin...

Continue with the following: Click on Start > All Programs > Accessories: Right-click on the Command Prompt entry Select "Run as Administrator" accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type or copy/paste CHKDSK /R hit the Enter key. You will get a message that the drive cannot be locked, but that the command can be scheduled to run at the next boot - hit the Y key, press Enter, and then reboot. The CHKDSK may take a few hours depending on the size of the drive, so be patient! After the CHKDSK has run use the following instructions to find the log: Check Disk report: Press the WindowsKey + R on your keyboard at the same time. Type eventvwr into the run box and click OK. In the left panel, expand Windows Logs and then click on Application. Now, on the right side, click on Filter Current Log. Under Event Sources, check only Wininit and click OK. You mayl be presented with one or multiple Wininit logs. Click on an entry corresponding to the date and time of the disk check. On the top main menu, click Action > Copy > Copy Details as Text. Paste the contents into your next reply. Next, Now run SFC. SFC -System File Checker - Instructions Click on Start > All Programs > Accessories Right-click on the Command Prompt entry Select "Run as Administrator" accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type or copy/paste SFC /SCANNOW hit the Enter key Wait for the scan to finish - make a note of any error messages - and then reboot. Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload the zip file to your reply. Next, Regarding Windows diagnostic memory test freezing at 21%, I would try that test overnight, just leave it running. It may not be frozen, that test can sit at 21% for a few hours. Check in the morning and see if it completed.

Please download Zemana AntiMalware and save it to your Desktop. Install the program and once the installation is complete it will start automatically. Without changing any options, press Scan to begin. After the short scan is finished, if threats are detected press Next to remove them. Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually. Open Zemana AntiMalware again. Click on icon and double click the latest report. Now click File > Save As and choose your Desktop before pressing Save. Attach saved report in your next message.

I do not see any indication of Malware or Infection in frst logs, do you still have remaining issues or concerns..?

Is this profile known to you and trusted..? FF ProfilePath: C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\zjz1u028.NIKOS [2018-11-25]

Thanks for the update, run the following to clean up... Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks