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jsac

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About jsac

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  1. Computer, a Dell Inspiron 15z running Windows 7, had difficulty shutting down this afternoon - stayed on "Shutting Down" screen. Next time I tried shutting down, a window appeared with the title "mbamtray.exe error" or words to that effect, with a code below it I couldn't copy before the computer shut down on its own. Also, at the same time, the DVD drive will not open when drive button is pressed - it will open with a paper clip inserted into the hole on the front of it. Looking at another post similar to mine, I've run mb-check - the zip file is attached. mb-check-results.zip
  2. I'm not having any more BSOD's at this point. And since I reinstalled Net Nanny, page loads are faster and the computer is running more smoothly. Thanks so much, John, for your help. I wish you all the best. Jeff
  3. I did a new download of Net Nanny and installed it. I haven't run DV but the computer is running much more smoothly now, and web pages are loading faster. Thanks for your help!
  4. I've finished the 36 hours with Driver Verifier running. I looked under the Windows folder but I didn't find a Minidump file or any kind of memory dump file. So I'm not sure if I have anything to send you. Jeff
  5. It's been running for about an hour. What power setting options should I use? I have it set to dim the display in 10 min, never to turn off the display, and never to put the computer to sleep. Jeff
  6. Thanks for the info about DV. I'm planning to uninstall Net Nanny, and run DV starting late this afternoon. 36 hours will take it to Tuesday morning - I'll have a new minidump file to send you by then. Jeff
  7. No problem with your delay in getting back to me! I appreciate your help! Yes, I do have Net Nanny installed - a very good filter, but I'll uninstall it and then run DV to see if I get any more BSOD's. Then to stop DV, I'll do as you suggest. Last time, I stopped it from Safe Mode. Question: when I run DV, how long should I leave it running to see if I get a BSOD? When I ran it before, the BSOD occurred within about 90 seconds of the main screen appearing. I won't uninstall Net Nanny and run DV till tomorrow. I want to contact Net Nanny and let them know of the problem - can't do that till tomorrow afternoon. Thanks again for your help. Jeff
  8. I just ran Driver Verifier, according to the instructions (as best I could) from the web page you suggested. Computer crashed about 90 seconds after the main screen appeared, then rebooted, then crashed again, then rebooted. After the 3rd crash, I rebooted in Safe Mode and found a Minidump file that I have attached. I then turned DV off in Safe Mode and did a regular reboot. I have more info if you need it. Minidump.zip
  9. Ok, I've attached the file you requested. Hopefully, you can read it ok. As to Driver Verifier, I'll make copies of what little I'm storing on this computer, and then probably run it. System Info 11-30-18.zip
  10. I searched manually for updates several times. Several installed including (which I have opted not to install in the past) optional updates. The exception was one titled HP USB - 12-15-2017 - 44.3.3601.17339. It said Update Failed with error code 800F020B. After updating, each time I tried to open the browser, it said This Page Cannot be Displayed - when I logged off and back on, I accessed the internet fine. Also, I have attached a new copy of the zip file I think you were referring to - hopefully, you can open it. As to www.carrona.org, I have created a System Repair Disk, and I tested it by attempting to boot from it, and I was able to do so, up to the screen with all of the options including System Restore, Command Prompt, etc. But do I really want to intentionally stress - and crash - this computer? Seems a bit of an extreme measure. Let me know. perfmon.zip
  11. I neglected to mention that I was helped by Kevin for another issue with this computer under "Windows Malware Removal Help and Support" that has been resolved.
  12. This appears once every other week or so: "Windows has recovered from an unexpected shutdown." I came up to the laptop, and it was restarting, but no one had been on it. When I clicked on the internet icon that was a frozen circle, it said "Windows explorer has stopped working". I clicked for a solution, and the main screen reloaded. Then the window "Windows has recovered from an unexpected shutdown" appeared. perfmon.zip SysnativeFileCollectionApp.zip
  13. Hey Kevin, I'll do as you suggested and post to the new forum. I just want also to say, that I appreciate your willingness to help out here on the forum. I very much appreciate your knowledge and expertise in helping me, and I'm sure you are similarly appreciated by others you help. On the personal matter I alluded to - on one's faith - if you want to reply off the forum with questions/comments, you can use this email: jsacto@gmail.com. I'll leave it at that. Thanks again. All the best to you, Jeff
  14. I just completed the sfc system scan, and it said "WRP did not find any integrity violations." Jeff
  15. Kevin, Do I need to start a new topic? New problem - actually, this appears once every other week or so: "Windows has recovered from an unexpected shutdown." I came up to the laptop, and it was restarting, but no one had been on it. When I clicked on the internet icon that was a frozen circle, it said "Windows explorer has stopped working". I clicked for a solution, and the main screen reloaded. Then the window "Windows has recovered from an unexpected shutdown" appeared. So I have a new problem. Should I start a new topic with it? Jeff
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