Doctor9fan

Thanks again Porthos. I have a mymalwarebytes account so there’s still that.

Thanks Porthos

I’ve been following as I too wondered how to activate Ver 5 should the need arise so I thought I’d follow the suggestion to contact support. My advice is don’t bother as they had no interest in offering me an up to date key & just said I could activate by signing in - where they didn’t say but I assume it is mymalwarebytes. No doubt the op answer from support will be the same.

Sorry to hear of the theft. Have you registered for a my.Malwarebytes account? There you can disable/remove the old pc to add the license to the new pc.

Same problem for me & disabling MB & turning off launch at startup, then restarting the laptop worked, then downloading the update from the MS catalogue worked for me. However a new CU preview was released yesterday & these workarounds did not work, I had to disable Net framework 3.5 & do these workarounds to install it.

If you click on the Malwarebytes box (shown in the screenshot) does it open & show your license key & reference number? Mine does.

Did you change the printer’s settings to the new router’s SSID & Passphrase? If not then that’s the problem.

Ensure MalwareBytes is still registered as the default AV.

Thanks @AdvancedSetup The problem has been resolved by removing GoG.exe from the list of ‘hide notifications when these programs are running’ & all was fine. I added the program again & all remained working. The thread can be marked as solved.

Thanks nukecad. In my case the notification doesn’t appear so no sign anything is happening. I’ve narrowed the problem down to Galaxy (GOG) client, if I exit it completely then the update runs, if I remove it from the list of quite notification list then the update works, however if I keep it running in the taskbar but running in the background then the problem returns. I then removed it from the ‘hide notifications & stop updates when running these programs’ list & added it again & it seems fine. I’ll continue to monitor the problem.

Update: I clean installed MB & the update button worked, however while I was adding programs to the exclude list MB closed & the update button doesn't work again. I've also run the Repair Windows settings option,

Hello, Ver: 4.4.4.126 I've just tried to run a manual update check & found the Update button appears to do nothing. Checking further & I've found that no update has occurred since the 3rd of August. I've reinstalled via the support tool, but the problem remains. I've included the results. I'm going to try a clean install of MB. mbst-grab-results.zip

That's now fine. Thank you.

Thanks. Will test later today. .

Hi, just had a notification from MB premium for one of my Big Fish games - MysteryTales_TheReelHorror_CE for Malware.AI.4294300427. VirusTotal says it is clean. Thanks. MysteryTales_TheReelHorror_CE.zip

I’ve sometimes have this when booting a Macrium image. Once the MB on the image has loaded it seems to register as a new device. I just delete the extra one.

Often when AV/MB prevents system restore then restoring within safe mode usually works.

Thank you.

I ran another scan after disabling that setting & nothing was found. I'll include the zip here. As one file is larger than the total size it wouldn't allow me to add it here so I've uploaded it to me Mediafire account. MB.zip

Thank you. Sorry to hear that wasn’t successful. I hope support can recover the key.

Hello. Did you create an account on the my.malwarebytes.com site using the email address used to purchase the license? If not then I would do so as this will allow you to disable the license from the other PC.

Thanks, Porthos, yes, I have this enabled (I don't remember doing this but it's possible) I've now disabled this & will scan again.

All 30 detected infections were the same Malware.Heuristic.1003 most were from my Big Fish games extras which were screensavers. I've added the logs plus the new txt file. LOGS.zip Malware.txt

Unfortunately I had to recover using a system image last night (due to a (believed) problem after a Windows update) & am currently running a complete scan. Currently the list of suspect files is 27 & while I’m hoping many are pup/pua I’ll see what they are & report back.

I ran a full scan of MlawareBytes premium & it found 7 infections all under: C:\WINDOWS\INSTALLER\, I believe these are a false positive: File: 7 Malware.Heuristic.1001, C:\WINDOWS\INSTALLER\12B11B2.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003E9, dds, 01226420, 2E504E6E9EE2B5806E4A4812F9D1190D, A8CFFB0D2414D226AB920674724C0E174E6EBF62561C115C4F40350CA30FED34 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A1890.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, BAD462F14DC27EE5113C81F77618EEC1, DCA20787748D5FF7F688E08B74F6FBA3734BB1368FB17759AC4B4CA24B2C190C Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A18D7.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 22B3E13F0B11F9DB0C40BE10778C696E, 924CF38B1B8FCCC877E50FA972BB56DEAD5C9904B2F857A9E68A029CD33E2F24 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6E8.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8C37611C553CC2816A56EBA69EE6F4B5, 92BCFFEF5F31232DFFEE264728432021CF78D1416C75A2A830D500A054E01F63 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6EE.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8D721DAC2C326AAD7307E189FD72929E, 8E2BEE262DA839961A7C0E8D59F999EBC5E34F2E8707C48234D9A873AA2888D5 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F1.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 842C06C5277EB8FD73C90CBA11140481, 877EC8CE5D1E0D92568E06931EE810B6C5C3AC242FE93DF97D6C5945D9489A23 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F4.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, D1A2AF753FA5F1CE6C0FB72A9017911C, 7EFA8941D4F4F59C91DEC03493F73FB5A7A157A7F12AFC067AE9098662AD82AE Yesterday I ran MB (quick scan) & the latest version of Norton 360 & nothing was found. mb.txt