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Everything posted by Doctor9fan

  1. Thanks @AdvancedSetup The problem has been resolved by removing GoG.exe from the list of ‘hide notifications when these programs are running’ & all was fine. I added the program again & all remained working. The thread can be marked as solved.
  2. Thanks nukecad. In my case the notification doesn’t appear so no sign anything is happening. I’ve narrowed the problem down to Galaxy (GOG) client, if I exit it completely then the update runs, if I remove it from the list of quite notification list then the update works, however if I keep it running in the taskbar but running in the background then the problem returns. I then removed it from the ‘hide notifications & stop updates when running these programs’ list & added it again & it seems fine. I’ll continue to monitor the problem.
  3. Update: I clean installed MB & the update button worked, however while I was adding programs to the exclude list MB closed & the update button doesn't work again. I've also run the Repair Windows settings option,
  4. Hello, Ver: I've just tried to run a manual update check & found the Update button appears to do nothing. Checking further & I've found that no update has occurred since the 3rd of August. I've reinstalled via the support tool, but the problem remains. I've included the results. I'm going to try a clean install of MB. mbst-grab-results.zip
  5. Hi, just had a notification from MB premium for one of my Big Fish games - MysteryTales_TheReelHorror_CE for Malware.AI.4294300427. VirusTotal says it is clean. Thanks. MysteryTales_TheReelHorror_CE.zip
  6. I’ve sometimes have this when booting a Macrium image. Once the MB on the image has loaded it seems to register as a new device. I just delete the extra one.
  7. Often when AV/MB prevents system restore then restoring within safe mode usually works.
  8. I ran another scan after disabling that setting & nothing was found. I'll include the zip here. As one file is larger than the total size it wouldn't allow me to add it here so I've uploaded it to me Mediafire account. MB.zip
  9. Thank you. Sorry to hear that wasn’t successful. I hope support can recover the key.
  10. Hello. Did you create an account on the my.malwarebytes.com site using the email address used to purchase the license? If not then I would do so as this will allow you to disable the license from the other PC.
  11. Thanks, Porthos, yes, I have this enabled (I don't remember doing this but it's possible) I've now disabled this & will scan again.
  12. All 30 detected infections were the same Malware.Heuristic.1003 most were from my Big Fish games extras which were screensavers. I've added the logs plus the new txt file. LOGS.zip Malware.txt
  13. Unfortunately I had to recover using a system image last night (due to a (believed) problem after a Windows update) & am currently running a complete scan. Currently the list of suspect files is 27 & while I’m hoping many are pup/pua I’ll see what they are & report back.
  14. I ran a full scan of MlawareBytes premium & it found 7 infections all under: C:\WINDOWS\INSTALLER\, I believe these are a false positive: File: 7 Malware.Heuristic.1001, C:\WINDOWS\INSTALLER\12B11B2.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003E9, dds, 01226420, 2E504E6E9EE2B5806E4A4812F9D1190D, A8CFFB0D2414D226AB920674724C0E174E6EBF62561C115C4F40350CA30FED34 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A1890.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, BAD462F14DC27EE5113C81F77618EEC1, DCA20787748D5FF7F688E08B74F6FBA3734BB1368FB17759AC4B4CA24B2C190C Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A18D7.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 22B3E13F0B11F9DB0C40BE10778C696E, 924CF38B1B8FCCC877E50FA972BB56DEAD5C9904B2F857A9E68A029CD33E2F24 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6E8.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8C37611C553CC2816A56EBA69EE6F4B5, 92BCFFEF5F31232DFFEE264728432021CF78D1416C75A2A830D500A054E01F63 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6EE.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8D721DAC2C326AAD7307E189FD72929E, 8E2BEE262DA839961A7C0E8D59F999EBC5E34F2E8707C48234D9A873AA2888D5 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F1.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 842C06C5277EB8FD73C90CBA11140481, 877EC8CE5D1E0D92568E06931EE810B6C5C3AC242FE93DF97D6C5945D9489A23 Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F4.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, D1A2AF753FA5F1CE6C0FB72A9017911C, 7EFA8941D4F4F59C91DEC03493F73FB5A7A157A7F12AFC067AE9098662AD82AE Yesterday I ran MB (quick scan) & the latest version of Norton 360 & nothing was found. mb.txt
  15. I usually hover the cursor over any links within the email, with spam usually the text doesn’t match the url which is shown- text shows Malwarebytes.com but when hovered over the url it shows balwaremytes.con.
  16. If you purchased a new license as opposed to renewing for another 2 years then you should’ve received a new key. The current license may be the one which is showing as expiring in 30 days, if this is the case then entering the new key on the last day will activate the 2 year license.
  17. I’ve noticed this if I check for updates within a few minutes of updating. If this is what’s happening to the OP then this may be intentional.
  18. Have you tried the Malwarebytes cleanup tool? https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool
  19. Once the trial ends you’ll not automatically be protected should you visit those sites again, the Trojan will not be blocked. If you regularly visit these sites then premium protection is a must.
  20. +1 from me - the latest Beta appears to not only fixed the ransomware problem but has fixed severbal other problems which may have been due to the ‘resolving host’ issue.
  21. I keep this off which allows Defender to be my main AV software. If you enable it then Malwarebytes is the default & Defender is disabled.
  22. I've noticed when copy & pasting the details into the boxes that it will add a space at the end of the information, make sure that isn't happening in your case.
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