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Posts posted by Doctor9fan

  1. 10 hours ago, tetonbob said:

    Hi Virginia. Can you tell us exactly which games you're seeing the issue with please?

    Is it always the same game, or is it random?

    It looks like you say it can happen during an attempt to launch a game, install a game, or upgrade a game, is that correct?

    I've been trying to reproduce this with several of the free games on the Big Fish platform, but I've not seen any issue.

    If this is something you can reproduce even somewhat reliably, I'd like to request some additional diagnostic info. Please let me know.

    It’s random, all my games are paid/premium & the problem happens after playing for over an hour, I can download three games, two will install while the third gives the error, the next time the games install fine.
    I recently had to restore from a system image so had the opportunity to download & install the same three games which went fine.
    It can happen upon installing a game - it reaches 99% then the error appears or after over an hour of gameplay.
    It is so random that I cannot reproduce it. It doesn’t happen when I launch any game & the same game can be fine when playing again.

    It appears to be happening with the the newer games, although the one which failed to install was Dreamscapes: Nightmare’s heir which I don’t think is one of the new ones. When/if it happens again I’ll note the game title.


  2. 18 hours ago, Erix said:

    Virginia, Thank you so much for your patience, and apologies for not getting back to you sooner. We have been trying to reproduce this problem on our side unsuccessfully so far. Let me ask you a few questions while we keep working on it:

    You indicate the error message does not happen when ARW is set to "Off". Are you able to add an ARW exclusion for it?

    Is there another Anti-Malware product (other than defender which we see in the logs) running when the issue occurs?

    Is there any pattern or part of the game (or certain games) where it crashes you could identify? Anything that looks like steps to reproduce will help us.

    Please let us know, we believe it will help. Again, we apologize for the time this has taken, I see you reported the issue since a version back, and 391 has improved compatibility with applications accessing their online resources, but even though it is still giving you problems, the upcoming version will include additional improvements along those lines.



    It usually happens after playing for an hour or so but this also happens while installing the game & that seems to happen 9 times out of ten for me. 
    There’s no pattern to the game in that it’s at a certain point. I’d have to add an exclusion for each game & I have quite a few, in any case I open the game via the Big Fish game app & I can’t tell if it is the game or the app which is crashing/causing the error message; I will try adding the app to the exclusion list & let you know. It is all the newer games which are affected, I haven’t yet tried an older game.
    The strange thing is sometimes all is ok so I don’t know whether time is the factor or the age of the game.
    No other anti malware software running other than defender. As stated if I turn off malware protection all is good.

  3. They may have been sat on the information for some time, sold it to another hacker who’s now accessed your MS information.

    Have you been locked out of your main account? If so then you’ll have to contact Microsoft to gain access to it:

    When you gain access turn on two-step/factor authentication to prevent this happening again, the hacker would then require your phone to access your account.

  4. I'm still having a problem with the ransomware protection preventing my Big Fish games from playing, after a certain time this error will pop up & close the game, I also see the error upon installing a Big Fish game.
    If I turn off ransomware protection the error message doesn't pop up & therefore I have no problem.
    I've clean installed MB premium (uninstalled via the removal tool).

    I've attached the error message as well as the support tool results.




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