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Hello and Please do the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

RandomlyKnighted by no means do I think of you as being a fool, I must have misunderstood you as not having anti-virus installed on those computers.... Sorry you misunderstood me or took it the wrong way.... Hard to get your thoughts on paper sometimes and sometimes it comes across the wrong way.... All the same, I am glad that you have Microsoft Security Essentials installed along side the anti-virus. The latest version of Malwarebytes PRO version does put an automatic update by default during the install process, its up to the user to either leave it that way, or change the scheduler to what suits them best if need be.

Glad you got it going, below are the exceptions for AVG that should be setup.... AVG Free 2011 Show Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP: Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield Click on Tools at the top and select Advanced settings... Click on Excluded Items under Resident Shield Click on the Add Path button on the right Click on the + next to My Computer in the Browse For Folder window Click on the + next to your system drive (usually C:) Click on the + next to Program Files Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK Click on the Add Path button on the right Click on the + next to My Computer in the Browse For Folder window Click on the + next to your system drive (usually C:) Click on the + next to Documents and Settings Click on the + next to Application Data Click once on the Malwarebytes folder so that it is highlighted and click on OK Click on the Add File button on the right and click on My Computer on the left Double-click on your system drive (usually C:) Double-click on Windows Scroll to the right until you find the System32 folder and double-click on it Double-click on the drivers folder Scroll to the right until you find mbam.sys and double-click on it Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Click on the Apply button at the bottom of the program window and then click on OK Close the AVG window Reset Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Show Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7: Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield Click on Tools at the top and select Advanced settings... Click on Excluded Items under Resident Shield Click on the Add Path button on the right Click on the + next to Computer in the Browse For Folder window Click on the + next to your system drive (usually C:) Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK Click on the Add Path button on the right Click on the + next to Computer in the Browse For Folder window Click on the + next to your system drive (usually C:) Click on the + next to ProgramData Click once on the Malwarebytes folder so that it is highlighted and click on OK Click on the Add File button on the right and click on Computer on the left Double-click on your system drive (usually C:) Double-click on Windows Scroll to the right until you find the System32 folder and double-click on it Double-click on the drivers folder Scroll to the right until you find mbam.sys and double-click on it Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions. Click on the Apply button at the bottom of the program window and then click on OK Close the AVG window Reset Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware: Open Malwarebytes' Anti-Malware and click on the Ignore List tab Click on the Add button In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK Close Malwarebytes' Anti-Malware If you have any problems, please post back and one of the Experts will assist you Thanks,

OK, as I stated earlier, Malwarebytes is not an anti-virus program and if you are setting it up as such, you are leaving your computer and those that you help unprotected and vulnerable, you are doing them no justice by leaving them unprotected. NOD32, AVG, Norton, McAfee all anti-virus programs I have setup, will require you to either setup a schedule or modify the default schedule to perform the scans, or they force you to scan from time to time. Malwarebytes PRO will automatically update its definitions once the scheduler is setup properly according to the schedule you set. Malwarebytes by no means can now how individuals use their computers or what time they have them on, therefore its up to each person to set a schedule that best fits there needs. The FREE version of Malwarebytes is the only one that needs to be updated manually. I strongly suggest you install an anti-virus program on those computers to work along with Malwarebytes to be fully protected.

Being that you were infected, and the infection caused this, it is quite possible that there is something still there.... Go ahead and follow the instructions I left above for you so that you can post in the HJT section. They will check your logs and help you get it going again...

Thank you for supporting our program - It is always good to hear from a happy customer - Best regards from the crew -

Hello and Not sure what you are getting at? As with any program, when you install a program, you have to set it up, you have to configure how you want it to run according to your schedule. Once you have setup the PRO version of Malwarebytes to your liking as far as when it will update (this can be done on a daily, weekly, hourly schedule) and when it will scan, Malwarebytes is now protecting you in REAL time, including protecting you from Malicious web sites (web blocking). As for scanning a flash drive when inserted, that is the job of your anti-virus program not Malwarebytes. Malwarebytes is not an anti-virus program and it designed to work along side your anti-virus program.

Hello, and Welcome to Malwarebytes Please check this set up in your internet controls - Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up Click on the Connections tab Click on the LAN settings button Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it Make sure that Use a Proxy server for your LAN.... is NOT checked (if there is a check there remove it) Click on the OK button to close the Local Area Network (LAN) Settings window Click on the OK button to close the Internet Options window Use this diagram as a guide If you want to make sure you are no longer infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Hello and All you have to is download the free copy and use your ID and Key to register the free one and it unlocks the PRO version. The extended download is really not necessary. Yes the LIFETIME license is a great deal for everyone. Should you need to transfer the licence to another computer, you are correct all that is needed is to run the mbam-clean tool, then install and register it on the new computer. We know that sometimes hard drives fail and you can not uninstall it from the old computer. As long as the license is only being used actively on one computer at a time you should be OK. If you run into issues you can always contact the person you bought Malwarebytes from or Cleverbridge and it will get sorted out.

solus2sail your quite welcome! I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.

yeah aliens.... they can always be defeated with a virus.....

Hello and Please do the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Once you get a clean install of Malwarebytes, check out this video below on setting up the scheduler.... How To Use The New Scheduler Once you register your full version make sure you schedule your program for automatic updates and scans..... Have a look at the links below for instructions...... How To Use The New Scheduler (Applicable To Versions 1.45 and above Only) Video on using the new Scheduler

You are not allowed to use the retail version (home edition) of Malwarebytes in a corporate environment, this is a violation of the EULA, as you use McAfee and have a corporate version of it, I can see you are using this in a company or corporation. You need to get corporate licenses for Malwarebytes and then seek help for the corporate helpdesk....

Your quite welcome, should you have other questions or issues don't hesitate to ask....

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

krumike I am glad you got it going again, and should you encounter other issues don't hesitate to ask.....

Hello and Usually this happens if you are running Malwarebytes in a limited account and trying to update with that account. Either login as a user with Admin rights and update, or right click on the Malwarebytes Icon and select Run as Administrator.... Let us know if that helps....

Harry-K Hello and welcome.... You should start by opening your own thread... in the meantime try these instructions... Please exclude the following files from your Antivirus Software (not sure what version of you are using): Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

krumike Yes you should have started your own thread.... Since you have suspicious activity please follow the instructions below... Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 5561) Do you use a router to connect to Internet

Your problem as it sounds is due to a virus and not malware, this is a job for your antivirus software. You need to scan both computers with your antivirus software (make sure its updated). I did see this infection at a coustomers site and I used there corporated edition of Symantec Endpoint Protection to clean it. There was no need to use Malwarebytes in this case. (but like I said this was in their case, I could not be sure unless I saw what was happening on your box) As far as using Malwarebytes you still need a corporate license to use in a corporate environment.... Using it on your workstation and server requires a corporate license.... As a licensed reseller, affiliate, corporate, non-profit or government user or tech shop, your current inquiry is eligible for Malwarebytes

Thanks for the reviews I am going to have to go watch it now..... Everyone I have asked so far has liked it.....

I know they get busy there (after all most of the experts there are volunteers), please be patient, and just in case it has been overlooked I will point one of the admins in that direction..... I see your post Located HERE

just to add, make sure that you are running Malwarebytes with Admin access or you will not be able to update.... Right click on MBAM icon and choose run as administrator....

I have heard the same thing.... If I understand correctly that is what they ended up doing at the chernobyl accident way back when.....