Firefox

You should contact Cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, their contact info can be found HERE. when you get the email Print it out Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues. If you need anything else just post. Thanks

Great let us know how it goes....

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

No most of the CD's are really all the same, the thing with the OEM Windows CD from Dell (and you know they are from Dell cause they will have DELL on them) is when you use those on a Dell computer, the windows gets installed preactivated. If you use this Dell CD on any other computer, it will install but windows will not be activated and then you would have to enter the CD Key. Look for a label on your desktop on the side or the top, it will have the CD Key for your computer.

What are the Specs on this computer? Have you ran Hardware Diagnostics? When the computer seems unresponsive, is any one process using 100% CPU usage?

Since this is a Dell computer, the first thing you should do, is turn on the computer and when you see the Dell Logo, hit the F12 Key. When you get your menu, Run a Diagnostics of all hardware and the Hard Drive, and the Memory. It will not do you any good to fix the computer if one of your items are faulty. If you have bad Ram, or a Bad hard drive they will have to be replaced before doing the repair. Also since this is a Dell, get a hold of any Dell Windows XP CD and use that. Should it ask you for a Key, then use the Key that came with the Label attached to the Computer.

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Please exclude the following files from your Avast Antivirus Software: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

It depends on your OS and AV, I usually pur the exceptions to be safe.... Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 6243)

I would contact your ISP or whoever manages your email, it could be on there end.....

Hello and We do not have a tool like the one you mention. You can however download the setup file and then copy the rules file from a working computer and up to date database to a flash drive or burn it to a CD and then use that on the computer that does not have Internet access. I can give you the setups for that. See Issue #4 HERE! Although your best course of action is to follow the instructions below: If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Que bein, me da mucho gusto.... Si tenies mas preguntas, ay nos avisas....

Great, glad you figured it out..... Should you have other questions or comments don't hesitate to ask.....

Hello and Sounds like you are in a corporate environment and therefore seek help from the corporate helpdesk. As a licensed reseller, affiliate, corporate, non-profit or government user or tech shop, your current inquiry is eligible for Malwarebytes

Everything I have found on this points to an ASUS motherboard driver.....

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 6226) Do you use a router to connect to Internet Do you have a corporate firewall or use a proxy

Hello, and Welcome to Malwarebytes Your best course of action is to seek help from the experts, they can check some logs on your computer and find what is causing it, and help you correct it. A complete format is an extreme measure and may not be needed. If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Hello and Sorry to hear your having issues. Please try the steps below to see if it corrects your issue. Also how fast is your Internet connection? It is reliable? It could be that the database rules file is getting corrupt during the update. Please do the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 6222) Do you use a router to connect to Internet Are yo behind a corporate firewall

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OK thanks for that additional info, if its something strange or not legit, I am sure one of the Admins or Mods will chime in and let us know.... In the meantime, as far as editing your post, you are not allowed to do that until you reach a total of at least 50 posts....

Hello, and Welcome to Malwarebytes Sorry to hear you are infected. You can download Malwarebytes, then rename the file to something different (like firefox.exe for example) and burn it to a CD so that you can install it on the other computer that is infected. Might be a good idea to also include the rules file from a clean computer so you can update it as well. I say to burn it to a CD because if you put it on a flash drive, it is possible to infect that flash drive, then when you use it on the clean computer you would have two infected computers. But your best course of action is to seek help from the experts and they can help you with that computer that is infected.... See Below: If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Hello , and welcome to malwarebytes.org If you would like to check if you have a false positive, please read the instructions here: http://forums.malwarebytes.org/index.php?showtopic=3228 And then post the developer's log and the Virustotal scan link here: http://forums.malwarebytes.org/index.php?showforum=42 It may also be useful if you could zip and attach the suspect file for the developers to look at. If you would like the experts to check your computer for malware infections, please print out, read and follow the directions here: http://www.malwarebytes.org/forums/index.php?showtopic=9573 Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here: http://www.malwarebytes.org/forums/index.php?showforum=7 If your computer is un-bootable, just post a description of the problems you are having there. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Hello and As far as I know Malwarebytes does not have any Trial products. Its either the free version or the Pro version. Can you supply the link where you donwload this Trial Pay one? Here are the download links for you, when a new version comes out, sometimes it takes time for all the mirrors to catch up with the latest version.... Download FROM HERE: This link will direct you to any of the following download sites, all considered safe: CNET FileForumBeta MajorGeeks TechSpot Bleeping Computer Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them. Save the file to your desktop then double-click it to begin installation. Or you can use this official link HERE Thanks and should you have any issues please let us know....

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1