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Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Download unhide.exe saving it to your desktop: http://download.bleepingcomputer.com/grinler/unhide.exe Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7) Reboot This will unhide folders/files that were set to be hidden by the infection you had. Let me know if that solved your problem.

did you also follow the part for: Click on Web Shield on the left and click Expert Settings Click on Exclusions and check the box next to URLs to exclude: Type or copy/paste the following address: *.mbamupdates.com What firewall are you using?

Please see Section K HERE for correct instructions on excluding files in AVAST.

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 6480) Do you use a router to connect to Internet Do you have a corporate firewall or use a proxy Please do the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Hello and You should contact Cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, their contact info can be found HERE. when you get the email Print it out Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues. If you need anything else just post. Thanks

Glad you got your problem worked out.... Should you have other issues or questions don't hesitate to ask....

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Dang! thats just low....

It is like 1PW stated, its a matter of choice.... opinions will vary... I am in a corporate environment so we use McAfee Corp. Symantec Endpoint Protection Sophos For home users I have installed Avira Avast Microsoft Security Essentials AVG All will work with Malwarebytes, but you may have to enter exceptions to exclude the malwarebytes files on some of the antivirus programs.

Your welcome, the experts will take a look at your logs and make sure your computer is clean.... please be patient as they are volunteers and they do get busy from time to time....

Hello, and Welcome to Malwarebytes 1. The first problem is probably due to the fact that you are trying to udpate Malwarebytes using a limited account. You require Admin rights to update it. You could always right click on the Icon and select Run as Administrator and when the program opens then you should be able to update it. 2. If all you have in the quarantine tab is the items if found for mywebsearch, it is safe to delete all those items. As for what cause it to not let you log back on, it was probably due to some of the changes the malware did to your computer.... If you want to make sure that you are fully clean and no longer infected follow the instructions below.... -------------------------------------------------------------------------------------------------------------------------------------------- If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

http://www.youtube.com/watch?v=h6TIEkB4_F8&feature=player_embedded http://www.youtube.com/watch?v=pLLMzr3PFgk&feature=player_embedded

Cletus is passing by Billy Bob's hay barn one day when, through a gap in the door, he sees Billy Bob doing a slow and sensual striptease in front of an old green John Deere. Buttocks clenched, he performs a slow pirouette, and gently slides off first the right strap of his overalls, followed by the left. He then hunches his shoulders forward and in a classic striptease move, lets his overalls fall down to his hips, revealing a torn and frayed plaid shirt. Then, grabbing both sides of his shirt, he rips it apart to reveal his stained T-shirt underneath. With a final flourish, he tears the T-shirt from his body, and hurls his baseball cap onto a pile of hay. Having seen enough, Cletus rushes in and says, "What the heck're ya doing, Billy Bob?" "Good Lord, Cletus, ya scared the bejeezers out of me," says an obviously embarrassed Billy Bob. "Me 'n the Ol' Lady been havin trouble lately in the bedroom d'partment, and the therapist suggested I do something sexy to a tractor." [ Now don't make me come splain this to you! Read the last line again, slowly.]

You are welcome, they will get you back up and going there....

Hello and Download unhide.exe saving it to your desktop: http://download.bleepingcomputer.com/grinler/unhide.exe Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7) Reboot This will unhide folders/files that were set to be hidden by the infection you had. Let me know if that solved your problem.

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

The driver CD you have probably does not contain the drivers for windows 7. Go directly to the manufacturers web site for your video card and other devices and download the latest drivers. Do you know what video card you have?

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

No problem they will take care you you there....

Hello, and Welcome to Malwarebytes If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: You have 3 Options that you can choose from as listed below: [*]Option 1

Your welcome...

I am not sure with Panda Antivirus, but below are the files that need excluding if you can find where to put them in Panda.... Please exclude the following files from your Antivirus Software (not sure what version of you are using): Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.