John A

Your issue might be as a result of Microsoft "Deprecation of Basic authentication in Exchange Online" which rolled out to all Microsoft accounts over the past few months. Last month, this affected all my Microsoft accounts using a 3rd party email client. Exactly your problem - suddenly it continually asked for passwords and did not sync. I had to remove and setup all my accounts again in my email client using a different email protocol. If you think this is relevant, the following links may help, otherwise you could seek support from Microsoft. General info about the change: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online How to switch your Outlook account from basic authentication: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-when-using-basic-authentication-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Good news, I have the same issue, reported earlier.

My problem may be a bit different. With some updates, MB automatically restarts, but produces this message that implies something serious has gone wrong. All I do now is when this warning appears and the MB icon has gone, I just ignore it and be patient until MB auto restarts a minute or so later. The message in this case needs to be changed to avoid user confusion.

PM'd

I get the following occasionally on different computers. Malwarebytes icon has disappeared, then reappears a few seconds later with RTP enabled. So I don't actually need to do anything. I think that this occurs when Malwarebytes does a restart after update. It's good to get this message in this situation. But the Manage settings and Turn on buttons are inoperative because MB has disappeared. To avoid confusion, I suggest that when quitting after an update to restart, MB produces a more appropriate message such as MB needs to restart - RTP will be temporarily disabled.

Thanks

... and in this case, it hides the bottom of the window. UI is not adjustable. Same issue with UI on full screen

Just installed on a PC with display settings 1920 x 1080, scale 150%. Either the top or the bottom of MB UI not displayed. In this case the window controls don't appear. Windows 11 latest.

Quite useful. I noticed MB Trusted advisor said 70%. Looking at Software updates, Chrome was mentioned as needing an update. Opened Chrome / Help / About Google Chrome, and it updated.

MB 4.6 on different PC advised that Google Chrome needed updating. Chrome also needed updating on this PC but not flagged by MB 5.

Cannot reproduce. I ran scan again and it worked normally, it found 6 detections which I was able to Quarantine. Using Version: 5.0.13.84 Components Version: 1.0.1053 Update Package Version: 1.0.76538 The only difference was that since my original post there have been a few MB updates.

PM'd

I ran an advanced scan and on a USB drive E: it found 3 minor issues in the E: drive recycle bin. The report said "No Action By User" for each event. Nothing was quarantined. It says "no Action By User", but I wasn't asked what action to take? From the detection history, there doesn't seem to be a way of getting Malwarebytes to remove the threats. Report Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 18/10/2023 Scan Time: 9:30 AM Log File: d58cecda-6d3c-11ee-96fe-382c4abd2e03.json -Software Information- Version: 5.0.12.75 Components Version: 1.0.1050 Update Package Version: 1.0.76299 License: Premium -System Information- OS: Windows 10 (Build 19045.3570) CPU: x64 File System: NTFS User: DESKTOP-U4N5MN0\xxxx -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 926761 Threats Detected: 3 Threats Quarantined: 0 Time Elapsed: 58 min, 16 sec -Scan Options- Memory: Enabled Startup: Enabled File system: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 3 PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3 Generic.Malware.AI.DDS, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\WINDOWS-MOVIE-MAKER-2012.EXE, No Action By User, 1000002, 0, 1.0.76299, 9EB7994F1ADF4843B155A873, dds, 02521106, C64724F45D7998066E8DC10DF5EA35A6, F51F05E0F71158FABA15F4D87CBE84DE92A9576BA97AD7C8EC88A9F496998778 PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-4095081920-1395479883-2020968024-1001\$ROGUMLT\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)

Same story here.

Thanks When I started the computer to do what you suggested, it was already updated to .72, so I can continue testing. I hope future updates are a bit easier to get!

I did a clean, reinstall, restarted a few times with Beta Updates on., STILL on .68

Just manually checked for updates again, it updated and restarted and now I have this, still 5.0.12.68

Yes I forced a manual update and it says "Malwarebytes is up to date".

I enabled Beta updates, restarted and no upgrade happened. This is what I have now.

Mine still says 5.0.12.68 after the latest Check for updates. (Beta updates setting is off.) Downloaded the latest version from and it has the following details but it still installed 5.0.12.68 What should I do to upgrade?

Thanks @AdvancedSetup and @Porthos.The reinstall over the top fixed the issue.

Thanks Attached Note that this issue also happens on my other computers. mbst-grab-results.zip

4.5.34.275 was released 6 days ago and has not yet been applied on any of my computers, "Check for updates" doesn't update it to the new version, just does component updates. Is something not right with your server? My current version:

In my test of MB5, I did successfully activate it using email/password. I just checked my account - my lifetime licenses are already registered there. I need to understand how registration works with MB5. If I activate with email/password, does it just pick any of my unused licences to activate? (With MB4 and earlier, I could nominate which license to use in activation).

Just installed Beta 5.0.10.63 on W10, tested under normal use. All good. Uninstalled 5 and reinstalled 4.5, no issues. Good to see the date displays correctly for region. One question - I have a Lifetime license, there is no way of entering that on the Beta, I assume that the release version will have that activation option?