mountaintree16

Alrighty, cool. Do you have your UAC on? One more thing before I give you my suggestions, Are you looking for only a free version of an Anti-Virus? Reason I am asking is because I have a "canned" reply including trials to some paid AV's, but if you aren't interested or aren't able to get a paid AV, I'll just give you my free suggestions

No problem Don't hesitate to post if you have any other questions about anything

Ah, okay Firstly, what Operating System are you running? 2000, XP, Vista, Windows 7? And what other security software (other than Mbam and AVG), if any, are you using?

Ah. I do have one or two other FREE AV suggestions for you, if you'd like to switch, and I'll tell you why. I used to use AVG too but I found after hanging around this forum long enough that its not the best free (or paid, I've used both free and mostly recently, the paid AVG) AV out there and that there are better ones. I myself have been using a paid AV version for a year now (my preference) but there are a couple other great FREE anti-virus's out there, and if you are interested, I can provide you with the link and info pages on the choices and a clean-up tool for removing remnants of AVG after removing it the regular way, if you like. What do you use the computer for mostly, if I may ask? You're welcome! I'm more than happy to help out when I am able to

Hello niugnep, and welcome to the forums here at Malwarebytes.org and thank you for your purchase It could be because you haven't been logged in as admin. Try logging in as admin if you are at the computer now, and set it for five minutes from now or something and see if it will auto-update If so, then you probably just need to have it logged in as an Admin in order for it to auto-update. As a side note, please use the "ADD REPLY" button at the bottom of the page when replying. Thank you

woohoo! I'm glad to hear that you're clean Just so you know, if you DID still have something left on there, you shouldn't download other software randomly... Mbam was definitely the right product to go with, and if you were still infected after that, we offer FREE removal help here with guidance from an expert helper What AntiVirus are you using by the way? You are very welcome!! Happy surfing and just post if you need anything else!

No its not necessary, and actually the download for the free version and the paid version are the exact same thing.

You're welcome, not a problem at all

FAQ: http://www.gmer.net/#faq Home Page: http://www.gmer.net/

Alrighty It will ask you to reboot (same thing as restart) if you need to reboot. That's fine, no hurries or worries on getting back to me, just do so whenever you have some time. I'm on frequently so whenever you have a chance to do this is just fine! You're very welcome!

You are quite welcome If Malwarebytes asked you to re-boot after the scan, did you do so as soon as you were able to? This is very important. Yes, run another scan and let me know if it comes out clean or not.

Hello cl29, and welcome to the forums here at Malwarebytes.org When an item is put into quarantine, it is rendered dead and it can no longer harm your system, so yes, Malwarebytes has taken care of this for you Did you perform another scan afterwards (I recommend using a QUICK scan in the future) that came out clean? As a side note, please use the "ADD REPLY" button at the bottom of the page when replying.

You're welcome! Apologies for the late reply Any specific questions on when and where to post topics? I can give you some basic guidance on that

They'll get you cleaned up! Good luck!

I second Marcus

I second that, Kernel Krumpet

Erin, I think that you may still be infected, although that may not necessarily be why you're having these issues, but, it would be best to make sure that your system is clean first . Please do the following and then we can work on this afterwards I'm glad that you were able to open your document though, that's good! Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help. If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you. Thank you

I'm going to do a little investigative work and get back to you on this tomorrow

Hi Eggbert, and welcome to the forums here at Malwarebytes.org Are you getting an error code number?

Hi Wesley and welcome to the forums here at Malwarebytes.org , Malwarebytes is actually not an anti-virus program; it is an anti-MALware program designed to work with your anti-virus to maximize protection of your system It is good at what antivirus programs are not good at. The following are some recommendations for antivirus protection along with links to downloads for them (free trials for those that require a purchase so you can try them before deciding): Kaspersky (free 30 day trial) The official support forum for this product can be found here Avira Antivir (free for home use) The official support forum for this product can be found here ESET NOD32 (free 30 day trial) The official support forum for this product can be found here Microsoft Security Essentials (free for home use) The official support forum for this product can be found here Avast! (free for home use) The official support forum for this product can be found here Note: If you decide to use one of the trial versions of one of the paid antiviruses then you will either need to purchase it or uninstall it completely and install a replacement antivirus before the trial expires so that your PC is not left unprotected. MSE Downloads: MSE for XP 32 bit MSE for Vista and Windows 7 32 bit MSE for Vista and Windows 7 64 bit Definitions Installers: Note: if installing the definitions in Windows Vista or Windows 7 you MUST right click the definitions installer and select Run as administrator and click Continue at the User Account Control prompt. 32 bit Definitions Installer 64 bit Definitions Installer As a side note, please use the "ADD REPLY" button at the bottom of the page when replying. Thank you

You're welcome If this continues, you should follow the directions I gave you above and post here.

Hmm. Keep us posted here on what you find out I personally haven't had any issues on my XP and haven't heard anything from anyone that I know personally. It does seem to be affecting some and not others. Maybe they had another problem that interacted with that, for the people affected. I don't know though, maybe its totally random. It seems that if the problem affects you, it would have happened right away or very soon after the update.

Just hold off on the one, if you want. (its named in the article). You do NOT want to go unpatched. I haven't had trouble on my XP, though, and I haven't heard any complaints from anyone I know about it.

woohoo congrats Good luck with the last one