JerryM

" Open your account invitation email, and click SET UP ACCOUNT." I did not receive the email. Jerry

Re prior post. I could not get anything to work so rather than get more frustrated I purchased a 2 year license.. Jerry

In May 2010 I purchased two Lifetime licenses from Cleverbridge. My ref numbers are 11533956 and 8894431. I have a different computer, and my Keys won't work. Can you help? Thanks, JerryMiles JerryM

I agree, and am much surprised that the programmers have been unable to fix this problem. That is why I have given up on this problem being fixed. The problem is not with a couple of users, but a number have complained. I have decided you are unable to fix it. So far Kaspersky has prevented any infections, and maybe MBAM has helped. Jerry

I am giving up on this. I have done all that has been recommended and it works for awhile, and then goes back to the Real Time Protection layers turned off ( web protection). I am going to ignore it for some time and then see if it is fixed. I just have no desire to keep going through the process. I am confident it will be fixed in time, and I will go through the process. FWIW I am finding the problem on my desktop with W 10. I do not use my laptop much, but the problem has not occurred on the laptop using W 7 Jerry

Can MBAM detect and remove about blank? Thanks, Jerry

Thanks, David. Hope this can help some. It will clarify some things for me re PUPs and malware. I have used MBAM Pro since it was introduced, and it has been one that I do not want to be without even though I use top AVs. Regard, Jerry

Maybe this is correct. I am wondering if I am too dumb to own a computer? Thanks, Jerry mbam-log-2014-03-29 (17-02-13).txt

Thanks, I hope I did it correctly. Jerry protection-log-2014-03-29.txt

I just cannot fine a way to copy the log and past here. Thanks for the try. Jerry

I don't find a way to copy it. How do I do it? Thanks, Jerry

I just finished a system scan with MBAM, and it showed 103 PUPs. I doubt that there are that many problem files,etc, on my system. Is there a way to get them checked and determined if they are legit or FP? Thanks, Jerry

Many thanks, Jerry

I was not afraid that I was infected, but ran the scan anyway. It never hurts. 12/10/2013 9:07:47 PM mbam-log-2013-12-10 (21-07-47).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 209065 Time elapsed: 3 minute(s), 11 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) Jerry

Evidently the Protector Rogue has re-emerged. I know very little about it, but in the past MBAM has been very effective against rogues. I assume that MBAM will find and remove this rogue. Is that correct? Thanks, Jerry