Email Hacked- run MalwareBytes

[Malaleche]

My email was hacked and run malwarebytes. Am I okay with these results?

Scan type: Quick scan

Objects scanned: 176076

Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[1PW]

Hello Malaleche:

Although the top eight lines were truncated, yes - that appears to be a perfect Quick scan with no malware detected.

You may wish to follow-up with a similar scan with your anti-virus application to be sure.

HTH

[exile360]

If your email account was hacked, you'll also want to change the password that you use for that email address.

[Malaleche]

Thanks, guys.

I also run my norton antivirus scan, but it did not detect anything other than low risk cookies.

They also got a hold of my CC number, not sure if it is related to this. Could I have an undetected trojan? I have changed all my passwords- What else do you recommend? Should I restore my laptop to factory settings? What's the downside?

thank you!

[exile360]

It could be an infection (trojan/keylogger etc.) that hasn't been detected, that's certainly a possibility. If you'd like to make sure, please do the following (which is what I would recommend at this point):

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Also, be sure to call your bank or the company that issued your credit card to let them know about the theft so that they can cancel it and issue a new card to you and refrain from doing any activities that require passwords or credit card numbers until your system is verified clean. Be sure to also let your helper in the above forum know about the theft and issue with your email account and they will advise you on how to securely change your passwords etc.