Error updating 732 (0, 0)

[snagel]

While trying to update my malwarebyte definitions I got the following error. 732 (0, 0) . I was instructed to send this to the Malwarebytes anti malware support team. Your help would be appreciated. snagel

[noknojon]

Hi snagel -

Error code '732' relates to the fact that you were not fully connected to the internet at the time you tried to update - Please follow the link below from FAQ area -

http://www.malwarebytes.org/forums/index.p...st&p=162097

If you have had any infections they can alter your settings-

Thank You -

EDIT -

Please add further if this will not solve your problem -

Current version is - 1.43 / Version 3485 -

[snagel]

Hi snagel -

Error code '732' relates to the fact that you were not fully connected to the internet at the time you tried to update - Please follow the link below from FAQ area -

http://www.malwarebytes.org/forums/index.p...st&p=162097

If you have had any infections they can alter your settings-

Thank You -

EDIT -

Please add further if this will not solve your problem -

Current version is - 1.43 / Version 3485 -

Tried the recommendation above. It did NOT work. I tried it a couple more times. Each time I then shut down the computer and tried the update process again. It did not work.

Any other recommendations would be greatly appreciated

[snagel]

Tried the recommendation above. It did NOT work. I tried it a couple more times. Each time I then shut down the computer and tried the update process again. It did not work.

Any other recommendations would be greatly appreciated

My current version is 1.42

[exile360]

Greetings .

Please take a look at #8 of the FAQ located here and if that doesn't fix it then please download the latest version (1.43) from here and install it, rebooting if it asks you to do so. Once that's complete, try updating again and post back with the results.

Thanks

[noknojon]

Sorry snagel -

That is why I added the current version - New 1.43 was added prior to Christmas - This means that you have not updated for at least week or so -

Do you know if you do actually have full internet connection , plus are you on dialup or broadband -

If you are in northern US or some parts of Europe then telephone lines have been causing problems with the onset of snow etc. -

You need to ensure you do have 100% internet as any break in connection will cause you to need to restart the updates -

Thank you -

EDIT - I hope you can get a new version via exile360's directions -

Especially a new download as this will at least give you 1.43 -

Or scroll down and follow item #7 at this link to fully clean out your old versiom them get a new version -

http://www.malwarebytes.org/forums/index.p...ost&p=49525

[snagel]

Well I uninstalled and then reinstalled the 1.43 version. It worked o.k. I am now scanning my computer with the new version. Thank you for your help everyone.

[exile360]

You're very welcome

Were you now able to update with the new version?

[Francois_Blais]

1.43 user here.

Had this problem a few times yesterday, but the update finally succeeded, albeit with a very slow download speed. (maybe a server overload?)

Regards,

Fran