Malwarebytes when nearing the end of search keeps crashing PC

[jayyyy]

hello, i just downloaded malwarebytes on my pc and it keeps crashing the pc whenever it reaches the final stages of the search, any help is appreciated, thanks!

[jayyyy]

I forgot to add that whenever it crashes, it just goes to a black screen that says an operating system wasn't found, etc. etc. then upon doing so and repeating the search, it just repeats.

[Porthos]

@jayyyy

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[jayyyy]

mbst-grab-results.ziphere it is, thanks!

 

[Porthos]

At a minimum, I would replace your Kingston SSD and install a properly licensed copy of Windows.

The drive is failing.

System errors:
=============
Error: (07/12/2024 11:03:09 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:09 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:08 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:08 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:07 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:06 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:06 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (07/12/2024 11:03:05 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

[jayyyy]

can i ask if the current pc doesn't have a properly licensed windows, the seller said that he installed a new windows 10 update and as far as i know the watermark is gone. thanks so much for responding to my questions 

[Porthos]

4 minutes ago, jayyyy said:

can i ask if the current pc doesn't have a properly licensed windows, the seller said that he installed a new windows 10 update

It appears a KMS crack/patch was used. But te main goal i replacing that SSD as soon as possible to avoid data loss.

Application errors:
==================
Error: (07/12/2024 11:03:47 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x80004005

What do you see when you open settings and choose Activation?

[jayyyy]

i just activated it with a digital license, after troubleshooting and clicking on activate, on activation it says "Windows is activated with a digital license" what do i do next? thanks very muchhh

[Porthos]

2 minutes ago, jayyyy said:

i just activated it with a digital license, after troubleshooting and clicking on activate, on activation it says "Windows is activated with a digital license" what do i do next? thanks very muchhh

Replace that drive. before it crashes.

[jayyyy]

thanks so much! will follow up on this once new ssd arrives, 

[Porthos]

Clean Install Windows 10 & 11 (2023)
https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587

[AdvancedSetup]

Also, please review the following topic

Bypass Microsoft Online Account Creation during installation of Windows 11
https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/

 

[jayyyy]

I don't think my pc is ready for windows 11.., how can i know if i should install windows 10 or 11?

[Porthos]

14 minutes ago, jayyyy said:

how can i know if i should install windows 10 or 11?

You need to install Windows 10. Your computer is not compatible with Win 11.

https://www.microsoft.com/en-us/software-download/windows10

Edited July 14 by Porthos

[jayyyy]

hello, if ever ill install windows 10 on another ssd card, and buying a proper licensed one, how much would that set me back? is it budget friendly coz im still a student and i don't know if i'll be able to afford it, thanks for the response! 

and are there any alternatives or cheaper ones that may be used for the meantime, thanks ! 

[Porthos]

4 hours ago, jayyyy said:

how much would that set me back? is it budget friendly coz im still a student and i don't know if i'll be able to afford it, thanks for the response! 

It all depends on the available online stores that deliver to your area. SSD drives are not that expensive if you have the skills to do it your self.

On 7/12/2024 at 11:10 AM, jayyyy said:

the seller said

Where/when did you buy the computer? It is about 6-7 years old.